Reblogger Debbie Reynolds
Real Estate Agent with Platinum Properties TN Broker: 208698

Our clients expect to hear the truth tough they may not like it.

Original content by Grant Schneider

As real estate agents, home stagers, home inspectors it is incumbent upon you to tell your clients the truth.  It may be difficult to hear but it is necessary if you want them to receive the best results.  What about information about your own business? Can you handle the truth? Sometimes when an organization asks for help and receives feedback it could be surprised to learn some inconvenient truths.

If you really want to improve your organization you will want to learn the good, the bad, and the ugly. If you can’t handle the truth you won’t have an opportunity to make things better. If you want to learn how to improve your organization, you will want to have an organizational assessment of your business. There are very effective assessment instruments available to generate a fact-based picture of organizational performance. However, it is important to have a mutual understanding of the process first. So, before I begin the process I want to make sure that it will have a meaningful impact. I will ask the following questions:

Will you be open to sharing the results with your organization? And if so, as part of the process I will offer to facilitate the debriefing with the staff.

Will you and your leadership team be willing and able to deal with the facts no matter how inconvenient and unpleasant they may end up being? This is key if you want improvement. When roadblocks are identified sometimes the finger points back to leadership. This is where the facts become inconvenient. But it is not surprising that leadership would be part of the problem and that some of the roadblocks point back to leadership. Leadership, after all, is responsible for organizational performance. Do you really know how the people in your organization perceive their leadership?

If we assume that leadership wants to move forward and make changes then leadership must agree on two things—where they want to go and where they are now. You can’t travel from one destination to the next without having a starting point. If we want to improve anything, the first step is to understand where we are and what the current status quo is. If you don’t know these two, or if it is not totally clear, then your attempts to make improvement will result in wasted time and disappointment.

Since the role of leadership is to create results through people then it stands to reason that developing relationship built on trust and shared values is necessary to have positive results. Be honest and get the facts.

Are you and the people in your organization on the same page? How do you know? Do you think your team is motivated if they don’t know where you are going? People are not motivated to get on the bus when the driver does not know where he is going. But when they do understand the strategic direction, tactical measures will be executed more effectively and efficiently.


The evaluation survey used should compare company performance in critical areas to benchmarks. One such survey, D.I.AL.O.G. is based on a highly influential set of criteria developed by Malcolm Baldrige Organization which benchmarks organizational excellence. Being measured against this standard presents an opportunity. If you are willing, you can close the gaps resulting in quantum leaps of success in your organization.  For a similar post on our web site see CAN YOU HANDLE THE WHOLE TRUTH?


Are you ready to kick up the results in your business?

Contact us to learn more

or call 914-953-4458.


Real estate expertise provided by Grant Schneider on ActiveRain


Business Coach - Strategic Plans - Sales and Marketing Coach

Grant Schneider- Personal and Professional business coachGrant Schneider - Leadership and Business Coach Creating Successful Business Outcomes

President Performance Development Strategies

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914-953-4458, Armonk NY 10504

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Sally K. & David L. Hanson
EXP Realty 414-525-0563 - Brookfield, WI
WI Realtors - Luxury - Divorce

Looking on the sunny side is a good thing...a large degree of objectivity is essential to any realistic improvement !

Jul 10, 2018 05:04 AM #1
Sham Reddy
H E R Realty, Dayton, OH - Dayton, OH

Thanks for sharing a great blog!!!

If you really want to improve your organization you will want to learn the good, the bad, and the ugly. If you can’t handle the truth you won’t have an opportunity to make things better.

Jul 10, 2018 05:13 AM #2
Scott Godzyk
Godzyk Real Estate Services - Manchester, NH
One of Manchester NH's Leading Agents

Part of my business model is telling it like it is. Often softly and cautiously with some, but sellers need to know. I lose listings to those agents who tell the seller what they want to hear as well as fluff or inflate values. I see many of these sellers again on the expired list Debbie Reynolds 

Jul 10, 2018 05:30 AM #3
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Good morning Debbie Reynolds - Thanks for the reblog.  Those of us who want the truth will benefit.

Jul 10, 2018 06:20 AM #4
JL Boney, III
Coldwell Banker - Columbia, SC
Columbia, SC Real Estate

I often tell my clients that I am there to protect them, even if it's from themselves. That often leads into my statement you will not always like what I have to say but it will be the truth.

Jul 10, 2018 07:15 AM #5
Roy Kelley
Realty Group Referrals - Gaithersburg, MD
Roy and Dolores Kelley Photographs

Thank you very much, Debbie, for sharing this excellent reblog selection.

Jul 12, 2018 07:57 AM #6
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Debbie Reynolds

Your Dedicated Clarksville TN Real Estate Agent
Clarksville and Real Estate are my specialities! May I help you?
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