We know that to you..it isn't "just a job" said the Client...

Real Estate Agent with EXP Realty 414-525-0563 57026-90 Broker

. Awww Shucks....as we were doing the final walk thru...and the Buyers were excited about all they would do to make their new house  their own home...Mrs. Buyer...soon to be Mrs. Seller ...paused from the tour and said..." We know," she said thoughtfappreciationully..that it is more than "just a job to you" in real estate. You have done more than we asked...and found us the home that is more than we ever hoped to have when we began our search."was

     It wasn't the closing gift...we hadn't given it yet...It was....being genuine in the service you provide.  Making sure that Clients are informed...of every step in the process of buying or Home Buyers guideselling..that you become the valued resource in all things real estate. That not everything is a "link and and email"....that they have printed materials that are easily referred to during the process. It can be the education of a first time buyer...or the refreshing of the steps in the process for clients who have not bought or sold in a while...things change. Reminders...a reference...a guide that updates people on the processes involved is sooo welcome.

   It's a part of providing the service that clients expect and deserve...and when it shows.....the results are happy clients...and referrals to their family and friends. Home Seller Guide

    Treat people as you would want to be treated..provide the details...win the top of mind position of the real estate expert every opportunity you have...and watch your referrals continue to grow...your practice, prosper.

      It's the "no box" ...outside the box not just thinking ...but doing that will win you the position of "Most Valuable Player" in the transaction.

      GO get 'em !  Be the Best you can be and keep making it better.

       This has been a professional performance reminder post brought to you by Sally K. & David L. Hanson, proudly serving southeastern Wisconsin as Broker Associates with ExP Realty.

Posted by

Sally K. & David L. Hanson, ABR, CDPE, CSS, e-Pro,ILHM, REDS

home worth iconemail iconhome searchLinked In  facebook


This entry hasn't been re-blogged:

Re-Blogged By Re-Blogged At
Real Estate Best Practices
customer service in real estate

Post a Comment
Spam prevention
Spam prevention
Show All Comments
George Souto
George Souto NMLS #65149 FHA, CHFA, VA Mortgages - Middletown, CT
Your Connecticut Mortgage Expert

Sally and David that is always a great compliment to get when I client feels that what we do is not just a job for us, and that they are more than just another transaction.

Jul 10, 2018 08:20 AM #16
Warren Schutt
Warren Schutt Real Estate - Danbury, CT
Helping People with Their Moves for over 36 Years

You've said it so well. It's not just the money - it's helping find that home that meets my client's needs and they will enjoy. My greatest reward is going back a year later (and for me every year as I hand deliver calendars) to hear my client say - thank you for helping us find this home - we love it!

Jul 10, 2018 09:28 AM #17
Nina Hollander
Coldwell Banker Residential Brokerage - Charlotte, NC
Your Charlotte/Ballantyne/Waxhaw/Fort Mill Realtor

Hi Sally... if you follow the golden rule and commit to making each client's experience a world class experience, you will never go wrong. And boy do those clients know when they've had a world class experience.

Jul 10, 2018 10:09 AM #18
Lisa Von Domek
Lisa Von Domek Team - Dallas, TX
....Experience Isn't Expensive.... It's Priceless!

Sally K. & David L. Hanson Congratulations on the Feature!  What a great post and yes, it should never be just a "job"!

Jul 10, 2018 01:39 PM #19
Jason McIntosh
RE/MAX Bay to Bay - Tampa, FL
The McIntosh Group | Founder & Team Leader

This is the best and most rewarding feeling! One of my favorite lines is "I'd rather not sell a house than sell the wrong house"

We truly do go on the journey with our clients as if we are actually moving in with them haha! When we are that emotionally invested in the transaction our clients do notice and we work that much harder because they deserve it... There are other times when the appreciation isnt quite there with same service so when we do hear it..... The BEST ..Under our capes we are still human and gratification is the highest form of flattery in my opinion! Great Job!

Jul 10, 2018 05:29 PM #20
Kathy Streib
Room Service Home Staging - Delray Beach, FL
Home Stager - Palm Beach County,FL -561-914-6224

Sally and David- you both are the ones I would want helping me navigate the home selling/buying waters!!!   I had a co-worker once who was the opposite. You could tell that she was visualizing dollar signs on the foreheads of clients. 

Jul 10, 2018 06:06 PM #21
Vickie Teel
Allison James Estates & Homes - Punta Gorda, FL
It's all about YOU!

Congrats on earning that high praise and on the feature!

Jul 10, 2018 06:19 PM #22
Jill Sackler
Charles Rutenberg Realty Inc. 516-575-7500 - Long Beach, NY
LI South Shore Real Estate - Broker Associate

When your hard work is acknowledged, it feels really good.

Jul 10, 2018 06:27 PM #23
Paul S. Henderson, REALTOR®, CRS
RE/MAX Northwest. - Tacoma, WA
Tacoma Washington Agent/Broker & Market Authority!

That Golden Rule sure comes in handy when working in our industry Sally and David ! Congrats!

Jul 10, 2018 10:35 PM #24
James Dray
Fathom Realty AR LLC - Bentonville, AR
Exceptional Agents, Outstanding Results

Morning Sally.

Congratulations on the feature.  It does pay to go above what clients expect. I'm sure they will refer others to you

Jul 11, 2018 02:16 AM #25
Jay Markanich
Jay Markanich Real Estate Inspections, LLC - Bristow, VA
Home Inspector - servicing all Northern Virginia

There is nothing wrong with the Golden Rule.  A more tarnished than not aspect of life is to get somebody else before they get you.  Good job!

Jul 11, 2018 03:07 AM #26
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

Yet another great job by Sally K. & David L. Hanson.  The ones to call for Wisconsin real estate.

Jul 11, 2018 05:47 AM #27
Marney Kirk
Cummings & Co. Realtors - Towson, MD
Towson, Maryland Real Estate

Hi Sally and David, how wonderful that your clients realize how much you care and did for them! Congratulations!

Jul 11, 2018 10:44 AM #28
Michael Eisenberg
eXp Realty - Bellingham, WA
Bellingham Real Estate Guy

Great service is hands down the best thing we can offer our clients.

Jul 11, 2018 12:55 PM #29
Roy Kelley
Realty Group Referrals - Gaithersburg, MD

Thank you very much for sharing your experience and your advice.

Treat people as you would want to be treated..provide the details...win the top of mind position of the real estate expert every opportunity you have...and watch your referrals continue to grow...your practice, prosper.

Jul 11, 2018 04:53 PM #30
Laura Cerrano
Feng Shui Manhattan Long Island - Locust Valley, NY
Certified Feng Shui Expert, Speaker & Researcher

quite a lot of people can feel your passion and they can call you on your BS pretty easily in most cases, I find.

Jul 12, 2018 08:38 PM #31
Laura Cerrano
Feng Shui Manhattan Long Island - Locust Valley, NY
Certified Feng Shui Expert, Speaker & Researcher

I like that whole grow and prosper aspects and building from there and expanding the business from there

Jul 12, 2018 09:10 PM #32
Evelina Tsigelnitskaya
SIB Realty - Sunny Isles Beach, FL
www.SIBRealty.org 305-931-6931

What a great story.  It gives to all of a positive energy. Thank you Sally and David

Jul 12, 2018 09:13 PM #33
Jon Quist
Tucson's BUYERS ONLY Realtor since 1996

Those are the comments we love to hear. Nice when some one notices you do MORE than the 'job'.

Jul 13, 2018 12:17 AM #34
Debe Maxwell, CRS
www.iCharlotteHomes.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310 - Charlotte, NC
Charlotte Homes for Sale - Charlotte Neighborhoods

What a wonderful post, Sally! I do believe firmly in educating my clients - that, to me, goes a long way in letting them know that we really DO care...we care about THEM, getting the job done and getting them what they want. 

And, I am 100% confident that each and every one of your clients feel the same way - they all just don't say it!

Happy Friday!

Jul 13, 2018 06:34 AM #35
Post a Comment
Spam prevention
Show All Comments

What's the reason you're reporting this blog entry?

Are you sure you want to report this blog entry as spam?


Sally K. & David L. Hanson

WI Realtors - Luxury - Divorce
For All Things Wisconsin Real Estate...Call the Hansons
Spam prevention