We hold a monthly luncheon at our office to encourage gratitude. The office has a small present for anyone with a birthday that month, plus we have a potluck with those attending bringing something to go with the theme. Today's was a Ghoulish Lunch, due to it being Friday the 13th.
Due to several long days in a row, I didn't get to the store to get the makings for my dish until that morning, and even then that was after meeting with a contractor at a listing. What was intended as a mad dash into the store was altered by two sweet, dear ladies who were discussing the live plants for sale outside the entrance to the grocery store.
"No, that one on the left is taller," one woman informed the other.
"But those are wilted like they haven't been watered," her friend responded.
From my vantage point as I walked toward them, I could see healthy plants in the back that were taller, so I walked up to the display, picked up a beautiful basil plant, and turned to the two ladies.
"Look! Get one like the one she has," she said, motioning at me.
I handed her the plant. "I picked it out for you."
"Why, you're the Basil Fairy! Thank you!" they said, and smiled.
"Well, if I'm the Basil Fairy, then I'd better get one of those for myself, too." I replied.
I picked up a plant and went into the store to get the things I needed.
Later that day, I met up with clients to look at a property. We got to talking about their experiences in real estate and my client said, "You know, we've talked with numerous Realtors and a lot of back seat drivers, as you call them, Monica, and none of them asked us what you did, which is, What do YOU want? You're the only one who asked and then paid attention to what we said."
To me, it's simple. You ask and then be quiet and listen and remember. And you listen to what your client tells you as you look at houses, watching how they respond to the properties. Take notes if that helps but always remember what matters to your clients.
You don't have to be a Basil Fairy to be a good Realtor, but you do have to pay attention and listen.