Every Review Will Not Be 5 Stars

By
Real Estate Broker/Owner with HomeRome Realty 410-530-2400 311291
https://activerain.com/droplet/5dR4

 

 

 

A single gold star is only good on AR...it is the mark of  a featured post.

 

But a one star review is not what you strive for.

 

 

one gold star

 

 

 

This month's contest about reviews got me thinking about less than stellar reviews and how to handle them. I received a 1 star review from someone I never met and never worked with. 

That did not stop them from writing a review. The only contact was through phone calls asking about one of my properties. It was a person probably not qualified and not willing to answer routine questions about being a serious buyer. 

This person did not have an agent and never asked for an appointment.  So only having  a couple dozen 5 star reviews,  which one do you see first?

  You guessed it..the review having only one star! 

 I called to see if there was any recourse...nope. 

 I thought you had to have worked with the person in order to get a review but that is not so. Anyone (other than another real estate agent) can publish.

 

I was told the newest reviews go to the top.

It was suggested I go after new testimonials which would push the negative one down on the list.

Thank you Tammy Lankford,  when I now ask for a review, I can give the reason... to move that less than perfect one down the line.

I found my clients happy to do this for me. 

 

Now we will wait to see if I get another review or two just for the August contest.

 

 Margaret Rome

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Ambassador
2,978,513
Margaret Rome, Baltimore Maryland
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

Hi Carla Muss-Jacobs, RETIRED Good dialogue. Hope you are enjoying your retirement.

Aug 20, 2018 01:14 PM #40
Rainmaker
3,308,641
Michael Jacobs
Pasadena, CA
Los Angeles Pasadena 818.516.4393

Hello Margaret- - -like people are not alike, reviews can do vary. 

Aug 20, 2018 02:59 PM #41
Ambassador
2,978,513
Margaret Rome, Baltimore Maryland
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

And vary they do Michael Jacobs Good to see you.

Aug 20, 2018 05:17 PM #42
Ambassador
3,968,792
Jeff Dowler, CRS
Solutions Real Estate - Carlsbad, CA
The Southern California Relocation Dude

It's a shame that someone can write a bad review under the circumstances you described, Margaret. I suppose it varies by the site and their policies.

Jeff

Aug 20, 2018 05:32 PM #43
Ambassador
2,978,513
Margaret Rome, Baltimore Maryland
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

 

Jeff Dowler, CRS The only good thing about a bad review...it becomes a blog topic. 

Aug 20, 2018 05:57 PM #44
Rainer
370,131
Jerry Lucas
ABC Legal Docs LLC - Colorado Springs, CO
Mobile Notary Colorado Springs, CO Notary Training

I have over fifty 5-star reviews on Google from real, paying customers. As a notary, I have the name, address and signature of every customer in my notary journal.

I also have three 1-star reviews from dishonest people that never used my services or made any purchase. I assume these were left maliciously by my competition.

Google and Yelp don't require a receipt, invoice or evidence of a paid transaction, so any crook can use a fake name and attack your hard-earned business reputation.

Yelp has earned a bad reputation for its business practices.

Since there is no practical recourse for removing fake negative reviews (attacks), my strategy is to continue to provide excellent customer service and attract 5-star reviews from happy customers.

Free speech is protected, defamation is not. But even if you can prove defamation, it would be difficult to prove the actual monetary damages attributed to a specific false negative review. How can you measure how many people did not call you because they read a false review?

Aug 20, 2018 07:17 PM #45
Ambassador
2,978,513
Margaret Rome, Baltimore Maryland
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

Jerry Lucas  What a great response. Your comment would make a good stand alone blog post.

"Free speech is protected, defamation is not. "

 

Aug 20, 2018 07:23 PM #46
Rainmaker
1,531,932
Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

I don't trust reviews after reading about people being paid to write them. The article I read was about writers giving glowing reviews for businesses they'd never used - in fact businesses that weren't even in the same part of the U.S.

It's just as easy to write a negative fake review as a positive one, and there's nothing to stop your competition from writing them - or paying someone to do so.

Aug 20, 2018 09:49 PM #47
Rainmaker
870,553
Elyse Berman, PA
Best Connections Realty, Inc. - Boca Raton, FL
Boca Raton FL (561) 716-7824 CRS, ABR, GRI,ePR

I don't know where I've been.  I didn't even know people paid to have reviews written.  Unbelievable!

Margaret Rome, Baltimore Maryland You have a stellar reputation.  Everyone knows you are worth your weight in gold as an agent.  I'm so happy your clients were glad to oblige and help to push that review down.  That practice they have really stinks.

Aug 21, 2018 03:23 AM #48
Rainer
514,781
Sham Reddy CRS
H E R Realty, Dayton, OH - Dayton, OH
CRS

Agree with it all the way!!!

The newest reviews go to the top. It was suggested I go after new testimonials which would push the negative one down on the list.

Aug 21, 2018 04:08 AM #49
Ambassador
2,205,317
Wanda Kubat-Nerdin - Wanda Can!
Prado Real Estate South - St. George, UT
So Utah Residential, Referral & Relocation REALTOR

It is unfortunate that these reviews are not verifiable and cannot be deleted Margaret. People have a tendency to be vindictive when they can hide behind the Internet and we cannot always please everyone. 

Aug 21, 2018 06:22 AM #51
Rainmaker
754,401
Nick Vandekar, 610-203-4543
Long & Foster Real Estate Inc 610-225-7400 - Devon, PA
Tredyffrin Easttown Realtor, Philly Main Line

What a shame and how unfair, reviews need to be verified before they become sacrosanct about your services.

Aug 21, 2018 07:08 AM #52
Ambassador
2,978,513
Margaret Rome, Baltimore Maryland
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

Marte Cliff Guess it it just as easy to write a fake negative review as a fake positive review.

Aug 21, 2018 09:48 AM #53
Ambassador
2,978,513
Margaret Rome, Baltimore Maryland
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

Nick & Trudy Vandekar, 610-203-4543  Again it may be unfair but I do appreciate the sites that allow you to respond. 

Aug 21, 2018 09:55 AM #54
Rainmaker
511,499
Mary Hutchison, SRES, ABR
Better Homes and Gardens Real Estate-Kansas City Homes - Kansas City, MO
Experienced Agent in Kansas City Metro area

That's awful!  Why would someone do that to you?  Some people are so petty and negative, anger issues I suppose

Aug 22, 2018 09:01 AM #55
Ambassador
2,978,513
Margaret Rome, Baltimore Maryland
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

Mary Hutchison, SRES, ABR Being in front of the public...there is no guarantee what others may do. At least I got the opportunity to respond.

Good to see you.

Aug 22, 2018 03:41 PM #56
Rainmaker
788,079
Kevin Mackessy
Blue Olive Properties, LLC - Highlands Ranch, CO
Dedicated. Qualified. Local.

It is unfortunate how much influence a single individual can wield with respect to YOUR online reputation, when nothing of theirs in on the line, and there is no recourse.  Simply respond to these types of reviews, so that they do not have the last word.  

Aug 23, 2018 12:26 PM #57
Ambassador
2,978,513
Margaret Rome, Baltimore Maryland
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

Kevin Mackessy Agree that we need to respond to each one...good or bad. Thank you for stopping by.

Aug 23, 2018 05:20 PM #58
Rainmaker
977,560
Jan Green
Value Added Service, 602-620-2699 - Scottsdale, AZ
HomeSmart Elite Group, REALTOR®, EcoBroker, GREEN

I've had to bury negatives comments before.  It wasn't difficult and the tenant that wouldn't move out did not win in that instance!  

Aug 23, 2018 06:32 PM #59
Ambassador
2,978,513
Margaret Rome, Baltimore Maryland
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

Jan Green There is always a story. Good to see you.

Aug 23, 2018 06:33 PM #60
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