A single gold star is only good on AR...it is the mark of a featured post.
But a one star review is not what you strive for.
This month's contest about reviews got me thinking about less than stellar reviews and how to handle them. I received a 1 star review from someone I never met and never worked with.
That did not stop them from writing a review. The only contact was through phone calls asking about one of my properties. It was a person probably not qualified and not willing to answer routine questions about being a serious buyer.
This person did not have an agent and never asked for an appointment. So only having a couple dozen 5 star reviews, which one do you see first?
You guessed it..the review having only one star!
I called to see if there was any recourse...nope.
I thought you had to have worked with the person in order to get a review but that is not so. Anyone (other than another real estate agent) can publish.
I was told the newest reviews go to the top.
It was suggested I go after new testimonials which would push the negative one down on the list.
Thank you Tammy Lankford, when I now ask for a review, I can give the reason... to move that less than perfect one down the line.
I found my clients happy to do this for me.
Now we will wait to see if I get another review or two just for the August contest.