Answer your phone!

Real Estate Agent with Coldwell Banker Residential

"I called three agents, and you're the first one who answered his phone". Said the voice at the other end of the call.

"I'd like you to show me this $600,000 property.  The listing agent offered to show it to me, but I want my own agent".

I was suspicious.  It sounded too easy, but as the call continued, she sounded more and more legitimate.

I took her name, and contact information... made the appointment, and called her back.  Shock of shocks... she had given me a legitimate cell phone number.  She answered.

We made an appointment to meet this evening.  Bigger shock... she showed up along with her husband and son.

We toured the house she wanted to see... I don't think it's going to end up being the house she (and her family) will end up purchasing.  But we had a long discussion about agency, and an ongoing search.  I set her up on a computerized search, and we're going to begin searching in earnest.

I didn't recognize the phone number.... but I answered the phone.  Answer your phone, people.

Posted by

 ALAN MAY, Realtor®   
Specializing in Evanston Real Estate and North Shore Real Estate

Coldwell Banker Residential Real Estate, 1710 Central Street, Evanston, IL 60201
847.425.3779      Cell: 847.924.3313      Email:

Evanston Real Estate & North Shore Real Estate
Licensed in Illinois



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James Dray
Fathom Realty AR LLC - Bentonville, AR
Exceptional Agents, Outstanding Results

Morning Alan.

With all the scams going on if the number is one I do not recognize I don't answer.  If it's legit they will leave me a voice-mail.  If they do I call them back immediately

Aug 16, 2018 02:40 AM #3
JL Boney, III
Coldwell Banker - Columbia, SC
Columbia, SC Real Estate

Seems like a crazy idea, but it just might work.

Aug 16, 2018 03:48 AM #4
Lise Howe
Keller Williams Capital Properties - Washington, DC
Assoc. Broker and Attorney Licensed in DC, MD, VA,

I answer. It is frustrating that there are so many scammers selling me the number one position on google who appear to use local phone numbers 

Aug 16, 2018 03:55 AM #5
Wayne Martin
Wayne M Martin - Chicago, IL
Real Estate Broker - Retired

Good morning Alan. You are in a customer service business so the first priority is contact. Answer the phone and if the call is bogus, press "end"! Enjoy your day!

Aug 16, 2018 04:56 AM #6
Sheila Anderson
Referral Group Incorporated - East Brunswick, NJ
The Real Estate Whisperer Who Listens 732-715-1133

Good morning Alan. There is such truth in this. I love it and I hope you close this one soon.

Aug 16, 2018 07:10 AM #7
Brian England
Arizona Focus Realty - Gilbert, AZ
MBA, GRI, REALTOR® Real Estate in East Valley AZ

I hear that every so often and I am amazed that more people don't answer their phone, I have gotten deals merely because I was the one that answered their phone, haha.

Aug 16, 2018 07:38 AM #8
Laura Filip
Laura Filip Broker , Opening doors for All Seasons of Life - Whitesboro, TX
What can we do for you today?

Good job, let us know when you go under contract

Aug 16, 2018 05:42 PM #9
Chris Ann Cleland
Long and Foster REALTORS®, Gainesville, VA - Bristow, VA
Associate Broker, Bristow, VA

So basic, yet so frequently not done.  Good for you.  Glad you answered and are able to help this buyer.

Aug 16, 2018 07:05 PM #10
Ron Aguilar
Continental Mortgage - Saint George, UT
Mortgage & Real Estate Advisor since 1995

Here we are talking about how Agents fail to answer their phones. I have heard  this story since the cell phone was invented. That is why we have caller ID and voice mail to look at the call and say, let it go to Voice mail. If its important they will leave a message, I am busy right now. 

Aug 17, 2018 06:44 AM #11
Lottie Kendall
Compass - San Francisco, CA
Helping make your real estate dreams a reality

I must admit I'm like James Dray . I might re-think my strategy and see if it's the right one for me or not. 

Aug 17, 2018 09:00 AM #12
Mary Hutchison, SRES, ABR
Better Homes and Gardens Real Estate-Kansas City Homes - Kansas City, MO
Experienced Agent in Kansas City Metro area

You were lucky--and deserve it!  One time I answered a call like that and showed the home--I didn't think it would amount to anything as the buyers had a house to sell out of town first.  Well they actually kept my phone number and called me a year later when they were ready to move to KC!

Aug 17, 2018 11:36 AM #13
Joe Pryor
The Virtual Real Estate Team - Oklahoma City, OK
REALTOR® - Oklahoma Investment Properties

Ockham's Razor says the simpliest solution is always the right one. Answering the phone is as simple as it gets.

Aug 17, 2018 02:57 PM #14
Susan McCall
Compass Realty Solutions - Portland, OR
Bringing buyers and sellers together!

Yup, sometimes it is not spam or someone trying to sell you something that you don't want or need.  My favorite calls are the ones that ask you if you're by your computer.  Thanks, but bye bye!

Aug 17, 2018 03:37 PM #15
Sharon Tara
Sharon Tara Transformations - Portsmouth, NH
New Hampshire Home Stager

Wow...such simple advice that seems so obvious. And yet...needs repeating. LOL

Aug 17, 2018 04:10 PM #16
Melissa Spittel
Coldwell Banker Residential Brokerage - Westminster, MD
"Achieving Results Together "

There are so many "local" numbers on my caller ID that are spammers. However, you made a great point for answering every time. I can always hang up! I also love when I call another agent, my call goes to voicemail, and they have no voicemail messaage. Always make me wonder if I called the correct number. 

Aug 17, 2018 06:56 PM #17
Anne Corbin
Long and Foster - Lake Anna - Spotsylvania, VA
Serving Lake Anna & Central Virginia

How about the agent who calls and tells you that he has a client who is going to make an offer on one of your listings. You then find out another agent is making an offer on the same house. You communicate to both of them that this might be a multiple offer situation. I got second agent's offer in, but first agent won't call me back and let me know what his clients are going to do. Like you said ... pick up the phone or your clients might lose this deal!

Aug 18, 2018 06:21 PM #18
Kimo Jarrett
WikiWiki Realty - Huntington Beach, CA
Pro Lifestyle Solutions

If I'm not F2F, I answer all my calls.  I've experienced numerous calls from local area codes and after a few seconds, they disconnect without a word, but you never know what's behind the call until you know, don't you? 

Aug 19, 2018 01:52 PM #19
Jan Green
Value Added Service, 602-620-2699 - Scottsdale, AZ
HomeSmart Elite Group, REALTOR®, EcoBroker, GREEN

Smart advice.  It only takes a few seconds to answer the phone!  Good for you!  You'll net a client by being prepared.

Aug 22, 2018 06:45 PM #20
Debe Maxwell, CRS | The Maxwell House Group | RE/MAX Executive | (704) 491-3310 - Charlotte, NC
Charlotte Homes for Sale - Charlotte Neighborhoods

Sage advice, Alan! If only every agent in Charlotte would read this post! LOL

Good luck with these buyers. Something tells me you'll have no trouble landing them - you're amazing!

Sep 05, 2018 06:08 PM #21
John Henry
John Henry Masterworks Design International, Inc. - Orlando, FL
Residential Architect, Custom Home Design

Big problem here in Central Florida where we are seeing constant telemarketing.  

One phone call I answered I hung up on thinking it was another call to buy health insurance.  It was a REAL potential client!

Sep 15, 2018 04:46 AM #22
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Alan May

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