These days with the market being as hot as it is and with more and more people looking to cash in on it, the agent population has swelled quite a bit. Agents pushed out by the recession have returned for round two and brand new agents are graduating their post licensing class everyday ready to become the next rock star.
With so many new agents signing up and just so many agents period, you get to deal with a broad spectrum of people on the other end of a transaction and every style is a little different. What I coming across a lot these days though are agent that feel like raising their voice and threatening to either delay closing or cancel the contract is a form of negotiation. It is not.
One has to wonder if an agent doing this is really acting on the client's behalf or if the client even knows that these treats are being made? Did the clients tell the agent to call up and scream their head off like a child that didn't get their way, or is the agent acting on their own? One thing I have noticed is that during these fits I have witnessed is that the other agent almost always divulges more info than they should about their client.
Threatening to delay closing and then two sentences later screaming how pressed for time your buyer is and has to be in a house does not motivate a seller or listing agent. In fact you just told them that your buyer is desperate to close and everything you're saying is a bluff.
So my advice to agents when representing a client is to state your case or even better your client's case and then shut it down. Chances are you will not benefit your client at all by throwing a fit with the other agent and if they can keep their cool and listen, there's a good chance you will talk too much and put your client at a disadvantage. So if your client did not ask you to do and your client is not truly going to benefit from it, then just stick to the regularly scheduled program and try your best to close the deal. In the end, that's what both sides really want and you only get in the way by choosing to be the storm rather than the calm.