Did You Say More Than You Should Have During That Toddler Fit?

By
Real Estate Agent with Coldwell Banker 69190

Columbia, SC Homes for Sale in Lake Carolina  These days with the market being as hot as it is and with more and more people looking to cash in on it, the agent population has swelled quite a bit. Agents pushed out by the recession have returned for round two and brand new agents are graduating their post licensing class everyday ready to become the next rock star.

  With so many new agents signing up and just so many agents period, you get to deal with a broad spectrum of people on the other end of a transaction and every style is a little different. What I coming across a lot these days though are agent that feel like raising their voice and threatening to either delay closing or cancel the contract is a form of negotiation. It is not.

 

Columbia, SC Homes for Sale in Lake Carolina  One has to wonder if an agent doing this is really acting on the client's behalf or if the client even knows that these treats are being made? Did the clients tell the agent to call up and scream their head off like a child that didn't get their way, or is the agent acting on their own? One thing I have noticed is that during these fits I have witnessed is that the other agent almost always divulges more info than they should about their client.

  Threatening to delay closing and then two sentences later screaming how pressed for time your buyer is and has to be in a house does not motivate a seller or listing agent. In fact you just told them that your buyer is desperate to close and everything you're saying is a bluff.

  So my advice to agents when representing a client is to state your case or even better your client's case and then shut it down. Chances are you will not benefit your client at all by throwing a fit with the other agent and if they can keep their cool and listen, there's a good chance you will talk too much and put your client at a disadvantage. So if your client did not ask you to do and your client is not truly going to benefit from it, then just stick to the regularly scheduled program and try your best to close the deal. In the end, that's what both sides really want and you only get in the way by choosing to be the storm rather than the calm.

 

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Rainmaker
3,237,527
Sally K. & David L. Hanson
EXP Realty 414-525-0563 - Brookfield, WI
WI Realtors - Luxury - Divorce

Not had much of this...occasionally a new agent who needs an explanation...threats don't work well with anyone.

Aug 17, 2018 06:04 AM #16
Rainmaker
2,751,598
Laura Cerrano
Feng Shui Manhattan Long Island - Locust Valley, NY
Certified Feng Shui Expert, Speaker & Researcher

I tried to comment on this yesterday that he can be a learning experience that it’s kind of just to be expected.

Aug 17, 2018 06:57 AM #17
Rainmaker
2,445,273
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

Often we see the past behaviors of dysfunction/corruption that got in us acting out through us in our moments of Truth. If handled correctly they will pass

Aug 17, 2018 07:01 AM #18
Rainmaker
2,751,598
Laura Cerrano
Feng Shui Manhattan Long Island - Locust Valley, NY
Certified Feng Shui Expert, Speaker & Researcher

In my experience, it’s a little more rare but it happens on occasion with somebody is inexperienced,

Sally K. & David L. Hanson

Aug 17, 2018 07:01 AM #19
Rainmaker
1,427,323
Kat Palmiotti
Grand Lux Realty, Monroe NY, 914-419-0270, kat@thehousekat.com - Monroe, NY
The House Kat

Screaming and yelling has no place in any real estate transaction.

Aug 17, 2018 07:46 AM #20
Rainmaker
1,765,906
Lottie Kendall
Compass - San Francisco, CA
Helping make your real estate dreams a reality

Perhaps a course or two in negotiations is in order for these folks; toss in one about bullying, too.

Aug 17, 2018 08:56 AM #21
Rainmaker
413,093
Lisa Heindel
Crescent City Living LLC - New Orleans, LA
New Orleans Real Estate Broker

We've been seeing the same thing, mostly from rookie agents that have obviously had no training on communication or negotiations. It's frustrating to try to do the right thing for your client only to have the other side act like a child. 

Aug 17, 2018 09:33 AM #22
Rainmaker
481,997
Bruce Kunz
C21 Solid Gold Realty, Brick, NJ, 732-920-2100 - Howell, NJ
REALTOR®, Brick & Howell NJ Homes for Sale

Well written & timely post, JL Boney, III. Being childlike does typically accomplish less than intended. Working together gets much better results faster.
Bruce.

 

Aug 17, 2018 09:58 AM #23
Rainmaker
2,445,273
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

I don't mind "toddler" behavior as long as it is good....

Aug 17, 2018 10:17 AM #24
Rainmaker
510,132
Mary Hutchison, SRES, ABR
Better Homes and Gardens Real Estate-Kansas City Homes - Kansas City, MO
Experienced Agent in Kansas City Metro area

I have only encountered a couple of incidents when an agent was acting like a toddler...and one time, an agent actually said to me 'tell your client to put on his big boy pants and pay more money for the house!" I will never forget that act of utter rudeness and disrespect.  

Aug 17, 2018 11:30 AM #25
Rainmaker
787,779
Kevin Mackessy
Blue Olive Properties, LLC - Highlands Ranch, CO
Dedicated. Qualified. Local.

If you ever find yourself writing up an angry email for the other party, type it out, re-read it and then put in draft mode for a night.  Then delete most of it the next day.  

Aug 17, 2018 02:12 PM #26
Rainmaker
2,106,859
Sharon Tara
Sharon Tara Transformations - Portsmouth, NH
New Hampshire Home Stager

The stupid in us all is more likely to show its self when we are driven to such maddness. It really only hurts us...and as you stated, it could actually benefit the other party. 

Aug 17, 2018 04:06 PM #27
Rainmaker
171,164
Mary Jo Quay
Remax Results - Edina, MN
I Move You Home

A divorce attorney once told me, "It isn't the attorney who yells the most that wins in court. It's the one who is prepared." We practice contract law, and our behavior affects the transaction. The saying goes, "A closed mouth gathers no foot." 

Aug 17, 2018 06:58 PM #28
Rainmaker
4,432,093
Gita Bantwal
RE/MAX Centre Realtors - Warwick, PA
REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel

I hope others will read this post and learn. I love the post. Great advice 

Aug 18, 2018 02:57 AM #29
Rainmaker
1,309,176
Carol Williams
Although I'm retired, I love sharing my knowledge and learning from other real estate industry professionals. - Wenatchee, WA
Retired Agent / Broker / Property Manager

Those are people who have never grown up.  You can't bring your childhood tantrum tactics into business and expect to be successful.  

Aug 19, 2018 05:59 AM #31
Rainmaker
385,548
Marney Kirk
Cummings & Co. Realtors - Towson, MD
Towson, Maryland Real Estate

JL, I feel like part of the reason people hire agents is because they are not supposed to be emotionally involved. We are there to support them and advise them when they ask because this is something they don't do every day. Getting emotional and yelling doesn't help anyone move forward, if that is the intention!

Aug 19, 2018 07:11 AM #32
Rainer
5,732
Paula Zaluski
Action Realty - Sebastian, FL
20 years of Real Estate Experience.

Hello JL, I've noticed that uneducated and inexperienced agent's will try this route. It's a part of being in the Real Estate Business that we deal with. Enjoy your day!

Aug 20, 2018 09:52 AM #33
Rainer
116,929
Kenneth Edelstein
kenneth-a-edelstein.com - Manhattan, NY
The only A+ Accredited BBB NYC Notary

A "fit" is acceptable if the agent is under 5 years old.

Aug 20, 2018 12:54 PM #34
Ambassador
3,966,893
Jeff Dowler, CRS
Solutions Real Estate - Carlsbad, CA
The Southern California Relocation Dude

Well said, JL. Bullying, intimidating and drama don’t typically accomplish what the individual hopes. And you have to wonder if personal agendas are interfering with fiduciary responsibilities? Plus it’s simply not very professional.

Jeff

Aug 21, 2018 10:23 AM #35
Rainmaker
976,985
Jan Green
Value Added Service, 602-620-2699 - Scottsdale, AZ
HomeSmart Elite Group, REALTOR®, EcoBroker, GREEN

Great advice!  It doesn't help anyone to get heated over something that should be discussed and not yelled.  All too often agents align with a client and that is what the confrontation is about.  An agent needs to separate themselves for client emotions when negotiating anything.  

Aug 22, 2018 06:42 PM #36
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JL Boney, III

Columbia, SC Real Estate
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