Sometimes it is a simple word of explanation.

By
Managing Real Estate Broker with Flexit Realty "Flexible Home Selling Solutions"

It is difficult to remember selling is a very emotional issue.  We had a woman call in tears.  I heard my receptionist trying to calm the woman down. Her listing wasn't generating any showings...her bank and lawyers were questioning if she could or would sell.crying lady

This market has shown over and over if you are not priced right no one is going to show your property.  The other thing it has shown is if now marketing effort is being made no one will know your home is for sale!

This poor woman is in the middle of a divorce.  She has the home...listed it and now nothing is happening.  Her situation is getting to her, sleepless nights, stomach problems, her work is a pressure cooker too!

She sobbed so hard my receptionist could not make out who she was or who's listing it was so we could pull up the stats, contact the proper agent.  As my receptionist talked the lady started to get her emotions under control and thanked the receptionist for being so helpful.

receptionist on phoneMy receptionist asked again in a soft voice the address of her property.  I get a look over the receptionists shoulder...with a questioning expression.  My receptionist repeated the address of the listing back to the lady.  My receptionist being quick on her feet, jumped into the MLS and there it was...the illusive listing......somebody else's!

The poor lady had called the wrong brokerage!  My receptionist had heard how the agent never calls her back.  She had heard how the agent had made all these promises but nothing was happening...the SOB just wouldn't return her calls!  She didn't have the right phone number for the brokerage and didn't even know the name of the company.  She did say the agent was always late, didn't even show up on one of the open houses after advertising it.

My receptionist gave her all the information and hung up with the caller laughing over the mistake.  The receptionist and person that handles all the showing appointments...has years of experience and it paid off....again!  She too laughed when she got off the phone....and said, "WOW don't hire that agent"! 

If you live in Michigan and are thinking of selling or your listing has expired give us a call for a personal marketing review designed specifically to meet your needs.  Visit our website for over 30 FREE reports that could save you thousands of dollars in your next real estate transaction.  Authorized HUD broker.

Call Toll Free 877-667-4699, Email: garywhite@grar.com  Visit our Website:  www.FlexItRealty.com

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Rainmaker
643,145
Marchel Peterson
Results Realty - Spring, TX
Spring TX Real Estate E-Pro

Gary, that is really sad!  I'm glad your receptionist has a sympathetic ear but that poor lady is back to square one.  She really does need to call the correct agents broker.  Isn't it amazing that being in the people industry that we are in there are agents that don't talk to their people.  I just had someone who is moving here that told me they called several agents and I was the only one that consistently got back with them.

May 27, 2008 03:28 PM #1
Rainmaker
268,348
Christine Hart Howlett
Painesville and Eastern Lake County - Painesville, OH
Keller Williams Greater Cleveland NE

This poor woman is the victim of a very irresponsible agent.  Hopefully, she will remember how well she was treated when she accidentally called your office when her listing expires with this agent.

May 27, 2008 03:32 PM #2
Rainmaker
262,105
Paula Swayne
Dunnigan, Realtors, Sacramento (916) 425-9715 - Sacramento, CA
Realtor-Land Park, East Sac & Curtis Park -Dunniga

We have had a person call, very unhappy with their agent.  We asked who the agent was so we could find out the other side of the story and do what we could to turn the situation around.  She wouldn't tell us!  Why would a person call to complain, but not help us help them? This one really baffles a person!

May 27, 2008 03:39 PM #3
Rainmaker
141,171
Linda Lipscomb
Linda Lipscomb RE/MAX Lexington Henderson County TN - Lexington, TN
731-695-1118, Lexington TN Homes

Feel sorry for this lady.

Obviously, her agent has another job.....well, hopefully...cause they sure won't make a living in real estate. 

 

May 27, 2008 03:49 PM #4
Rainmaker
262,105
Paula Swayne
Dunnigan, Realtors, Sacramento (916) 425-9715 - Sacramento, CA
Realtor-Land Park, East Sac & Curtis Park -Dunniga

Great comment, Linda!

May 27, 2008 03:51 PM #5
Rainer
139,927
Kelly Sibilsky
Licensed Through Referral Connection, LTD. - Lake Zurich, IL

Agents like your caller hired are the ones that give us all a bad name. It's such a shame because we all end up doing damage control. Maybe she'll cancel the listing and move it over to your firm!

May 28, 2008 12:49 AM #6
Rainmaker
4,432,467
Gita Bantwal
RE/MAX Centre Realtors - Warwick, PA
REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel

Interesting incident. The same thing happened once at our office, when a lady called about her listing and did not know the last name of the agent either . It was a first name and Remax . We asked her address and gave her the number to call. it was adifferent ReMax office.

May 28, 2008 01:00 AM #7
Rainmaker
1,523,573
Gary L. Waters Broker Associate, Bucci Realty
Bucci Realty, Inc. - Melbourne, FL
Fifteen Years Experience in Brevard County

I hope this lady understands the situation and gets an agent who will work for her.  Sad commentary!

May 28, 2008 08:54 AM #8
Rainer
292,557
Diane Aurit
LKN Realty, LLC - Mooresville, NC
Lake Norman Real Estate

This really is a sad story.  That poor lady. If it expires I hope you call her...she deserves good representaiton!

May 28, 2008 10:22 AM #9
Rainmaker
337,974
Kim Peasley-Parker
AgentOwned Realty, Heritage Group, Inc. - Sumter, SC

Gary, you are fortunate to have such a great receptionist up front representing you and your company.  I bet she also made a ton of points with that poor seller.  Maybe you will get a call back about relisting the property soon.

May 28, 2008 11:51 AM #10
Rainer
70,582
Matt Moxhay
Prudential Fox & Roach - Moorestown, NJ
Moorestown Real Estate

Gary- Sounds like you are blessed with an excellent employee.  I hate hearing these stories of agents who promise and then don't deliver: they increase peoples skepticism of the rest of us.

May 28, 2008 12:32 PM #11
Rainmaker
1,017,139
June Piper-Brandon
Long & Foster Hampden - Baltimore, MD
Piecing Dreams One Home at a Time

Hi Gary, are there still those agents out there?  You know there is something to be said for being the second or third agent on the job after one like that makes it bad for us.

May 28, 2008 04:01 PM #12
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Rainmaker
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