"The secret to success is to treat each one of your customers as if the world revolves around them."
LocalTel Communications is my internet and TV services provider. They also offer phone and security services for residential and business customers. The "Local" part of their name means they are a local business, not a national company.
When it was time to change service providers I decided to go with LocalTel for my service provider for three main reasons.
#1 I like supporting local businesses.
#2 I thought I could save money by changing to LocalTel
#3 I had heard good things about their customer services.
As it turns out, I didn't save money because I have added some additional premium services since I signed up. I'm actually paying about 15% more than I was with my last provider.
Will I ever change. No! Why? Because their customer service is amazing. I have never had to hold more than 30 seconds when I have called with an issue. These issues are usually my fault for pushing the wrong button on my remote and not being able to figure out what I did. They are always extremely friendly and efficient in getting me back on track.
Good customer service is worth a lot to me. So, if you think money is the only thing your prospects and clients care about... Think Again!
Fathom Realty - Bentonville, AR
Morning Carol.
I'm willing to pay a little more if I feel the customer service is outstanding. Sure beats being placed on hold for 15-30 minutes or longer
Aug 28, 2018 02:59 AM
Like
favorite_border
1
-
Carol Williams
Wenatchee, WA
Wayne M Martin - Chicago, IL
Real Estate Broker - Retired
Good morning Carol. No doubt I will pay more for exceptional service. And, with a smile on my face. Carol Williams you are nominated for your own Saturday blog!
Aug 28, 2018 03:35 AM
Like
favorite_border
1
-
Carol Williams
Wenatchee, WA
Although I'm retired, I love sharing my knowledge and learning from other real estate industry professionals. - Wenatchee, WA
Retired Agent / Broker / Prop. Mgr, Wenatchee, WA
Good morning James Dray ,
Time is money, right? We all hate being on hold for long periods of time!
Aug 28, 2018 06:25 AM
Although I'm retired, I love sharing my knowledge and learning from other real estate industry professionals. - Wenatchee, WA
Retired Agent / Broker / Prop. Mgr, Wenatchee, WA
Good morning Wayne Martin ,
Well, thank you. I don't usually feature myself but we'll see what the "competition" is. LOL
Aug 28, 2018 06:26 AM
Hamm Homes - Aurora, CO
"Where There's a Will, There's a Way!"
Hello Carol Williams, paying extra for great customer service is good. Some time when I get a bid for wor, I tell them I will pay them a extra 10%. Funny how they do 25% more with better materials.
Aug 28, 2018 07:15 AM
Like
favorite_border
1
-
Carol Williams
Wenatchee, WA
EXP Realty 414-525-0563 - Brookfield, WI
WI Real Estate Agents - Luxury - Divorce
We wish there was some competition in this area with this service area !
Aug 28, 2018 07:51 AM
Like
favorite_border
1
-
Carol Williams
Wenatchee, WA
Sacramento, CA
Greater Sacramento Realtor - Retired
I'm glad you found a telecom provider that makes you happy, Carol. Among my friends, that realm can be especially frustrating. For the most part, I have been content with my provider this last year. But, they seem to have upped their game a bit from previous years when they were horrendous.
Aug 28, 2018 08:34 AM
Like
favorite_border
1
-
Carol Williams
Wenatchee, WA
Referral Group Incorporated - East Brunswick, NJ
The Real Estate Whisperer Who Listens 732-715-1133
Good morning Carol. I am soooooo with you. Customer service is everything to me and I would gladly pay more to get it.
Aug 28, 2018 08:46 AM
Like
favorite_border
1
-
Carol Williams
Wenatchee, WA
Although I'm retired, I love sharing my knowledge and learning from other real estate industry professionals. - Wenatchee, WA
Retired Agent / Broker / Prop. Mgr, Wenatchee, WA
Although I'm retired, I love sharing my knowledge and learning from other real estate industry professionals. - Wenatchee, WA
Retired Agent / Broker / Prop. Mgr, Wenatchee, WA
Hi Sally K. & David L. Hanson ,
I'm sure it's not an option in many places and you're stuck with some national conglomerate with a monopoly. That never bodes well for customer service.
Aug 28, 2018 03:43 PM
Although I'm retired, I love sharing my knowledge and learning from other real estate industry professionals. - Wenatchee, WA
Retired Agent / Broker / Prop. Mgr, Wenatchee, WA
Hi Myrl Jeffcoat ,
I am grateful to have this option! I wish everyone did.
Aug 28, 2018 03:44 PM
Although I'm retired, I love sharing my knowledge and learning from other real estate industry professionals. - Wenatchee, WA
Retired Agent / Broker / Prop. Mgr, Wenatchee, WA
Hi Sheila Anderson ,
I think almost everyone feels that way. Too bad so many agents feel they need to discount their service to get business.
Aug 28, 2018 03:45 PM
Like
favorite_border
1
-
Sheila Anderson
East Brunswick, NJ
Savvy + Company (704) 491-3310 - Charlotte, NC
The RIGHT CHARLOTTE REALTOR!
I feel the same way about Apple products, Carol - the customer service makes the pricier products well worth the investment...not just once but, each and every time I buy a new one!
LOVE this:
"The secret to success is to treat each one of your customers as if the world revolves around them."
Sep 03, 2018 11:54 AM
Ambassador
2,190,182
2,190,182
Carol Williams
Retired Agent / Broker / Prop. Mgr, Wenatchee, WA
Service Areas
Free online consultations in Real Estate Goal Setting and Marketing Strategies.
Comments(13)