How's your day, darling? That's how the desk attendant addressed me tonight when I walked into my hotel. Some people would be offended by that. Some would consider that unprofessional and maybe a little intrusive. For me, I see customer service.
Why didn't it bother me? There a lot of reasons, but for one, I live in a southern state and I'm in the deep south today. Southerners tend to be a little more effervescent. This young lady was about as sweet as you could ask for, and there was nothing about what she said or how she said it that was offensive. If I wasn't addressed as honey, darling or sweetheart at least once a day, I'd be disappointed.
That's the nature of customer service. You have to know your audience. I don't give off an uptight vibe, and that is easy to see in person, but what about on the phone? If I was talking to her on the phone, my tone of voice, inflection and intensity would be a simple test. If I was all business in my tone, with no social interaction, her role would have been to reflect my tone with kind and direct responses.
In another business interaction today, the checker at a store immediately greeted me and asked how my day was going. She was vibrant, well dressed and groomed, smiling and pleasant. Before I knew it, I had signed up for a store card and I had given a complete stranger my phone number and email address. Being one of those people who rarely does that, I did it because of her approach to me.
While I was standing there, I was thinking she's the kind of employee I'd like to hire. Why? Because she was an incredible face for the company she represented. Does she get compensation for signing up unsuspecting strangers up for company cards. I hope so. Just like the desk attendant, she was the perfect face for her company.
Both women may get compensated for their great customer service. They may be fishing for great reviews. They may be trying to bring more business in the door. Regardless of their motivation, isn't that what anyone in a sales industry should be doing? Aren't we all trying to generate business? I was amused by both, but even more, I was impressed enough to give them both more business.