How Safe is Your Account From Uber Fraud?

By
Real Estate Agent with Lyon Real Estate BRE #00697006

The first time your personal infomation is stolen after a thief snatches your credit card, you feel violated. You're shocked. How could it happen? You don't use the same passwords nor click on suspicious links. Your personal information is mostly kept private. You don't hand out your credit card in a restaurant and hope the server is honest. The next half dozen times you come face-to-face with fraud, it is sheer irritation.

If you rarely use a credit card, your risk is much lower than a person whose credit card statement, say, runs 5 or 6 pages.

I did not realize Uber fraud existed, but I don't find it shocking that it does. One of the ways bad guys commit Uber fraud is by creating a fake driver account and charging phantom rides, rides nobody took, to a stolen credit card on a newly created fake Uber rider account.

There are more ways to commit Uber fraud. But probably the worst thing about the entire scenario is the fact you cannot call Uber. The phone number Uber provides to credit card companies is a recorded message line. There is no phone number customers can find online for Uber. Drivers can call Uber, but Uber treats customers like they do not exist. Although I did manage to make a couple of reports online, that action generated no response but automated messages.

Uber doesn't seem to much care. You can read more in my personal blog today at this link: You Cannot Call Uber to Report Credit Card Uber Fraud.

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Elizabeth Weintraub is an author, home buying expert for About.com, a Land Park resident, and a veteran real estate agent who specializes in older, classic homes in Land Park, Curtis Park, Midtown and East Sacramento, as well as tract homes in Elk Grove, Natomas, Roseville and Lincoln. Weintraub is also a Sacramento Short Sale agent who lists and successfully sells short sales throughout the four-county Sacramento area with an emphasis on Elk Grove. Call Elizabeth Weintraub at 916.233.6759. Put 40 years of real estate experience to work for you. Broker-Associate at Lyon Real Estate. BRE License # 00697006.

The Short Sale Savior, by Elizabeth Weintraub, available with free shipping.

Photo: Unless otherwise noted in this blog, the photo is copyrighted by Big Stock Photo and used with permission.The views expressed herein are Weintraub's personal views and do not reflect the views of Lyon Real Estate. Disclaimer: If this post contains a listing, information is deemed reliable as of the date it was written. After that date, the listing may be sold, listed by another brokerage, canceled, pending or taken temporarily off the market, and the price could change without notice; it could blow up, explode or vanish. To find out the present status of any listing, please go to elizabethweintraub.com.

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Topic:
Lending / Financial
Location:
California Sacramento County Sacramento
Groups:
Northern California Real Estate Professionals
Lyon Realtors
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Crap-Tacular
Tags:
identify theft
credit card theft
uber fraud
stolen credit card fake uber account
phantom rides uber
phone number for uber
how to contact uber
reporting lost or stolen credit cards

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Rainmaker
2,857,424
Sally K. & David L. Hanson
EXP Realty 414-525-0563 - Brookfield, WI
WI Realtors - Luxury - Divorce

URGH....Our card gets compromised once a year...thankfully Capital One is wise to the thieves before they get away with anything !

Sep 02, 2018 10:06 AM #1
Rainmaker
2,055,326
Elizabeth Weintraub Sacramento Real Estate Agent, Top 1% of Lyon Agents
Lyon Real Estate - Sacramento, CA
Put 40 years of experience to work for you

Sally K. & David L. Hanson This is why I pay for a premium card with a direct number. They recognize my cell when I call, and I don't have to provide all sorts of information or scream service representative to no avail into the phone.

My bank is on to Uber fraud, which is how they recognized it. I was surprised because I use Uber on a regular basis, so a small charge to generate a fraud inquiry had me suspicious. Sure enough, there was a reason.

Sep 02, 2018 10:17 AM #2
Rainmaker
1,047,527
Carol Williams
U.S.: I specialize in helping agents who have been in the business 2 years or less create a thriving business. - Wenatchee, WA
"Customized Mentoring & Marketing Services"

HI Elizabeth,
Scammers are always finding "another" way, aren't they?  Thanks for the warning!

Sep 02, 2018 10:25 AM #3
Rainmaker
2,055,326
Elizabeth Weintraub Sacramento Real Estate Agent, Top 1% of Lyon Agents
Lyon Real Estate - Sacramento, CA
Put 40 years of experience to work for you

Carol Williams Patronizing a company without customer service is unacceptable to me but lemmings set the standard for everyone else.

Sep 02, 2018 10:28 AM #4
Ambassador
3,422,965
Kathy Streib
Room Service Home Staging - Delray Beach, FL
Home Stager - Palm Beach County,FL -561-914-6224

Hi Elizabeth- I'm not too keen on Uber these days because they've had so many problems. I too pay for a premium card and it is compromised they get me a new one immediately. The good thing is I don't have to go to all of my accounts where I use that card on a regular basis and give them my new number. 

Sep 02, 2018 05:33 PM #5
Rainmaker
2,831,366
Endre Barath, Jr.
Berkshire Hathaway HomeServices - Beverly Hills, CA
Realtor - Los Angeles Home Sales 310.486.1002

Elizabeth, I have the American Express Platinum and gratefully every time I had a problem I can talk to their concierge service and they take care of all fraudulent charges...but I am digressing... now to your post this is almost grounds for me to delete my  Uber Account not only is that poor customer service it is a misplaced trust too, Endre

Sep 02, 2018 09:27 PM #6
Rainmaker
2,546,320
Nina Hollander
Coldwell Banker Residential Brokerage | Charlotte, NC - Charlotte, NC
Your Charlotte/Ballantyne/Waxhaw/Fort Mill Realtor

Hi Elizabeth... I first learned about this two years ago when I ordered an Uber in Phoenix for an early morning pickup the night prior. The next morning I woke up to an Uber request for feedback on how I enjoyed my experience riding around London, England and a $250 bill! Obviously, it was taken off my account, but was still a hassle. Then my husband was billed for an Uber trip from Charlotte to Raleigh at the same time that he was in an Uber travelling in Charlotte to a restaurant in our SouthPark Mall. Uber has NO customer service and refused to deal with it. Fortunately, American Express did and refunded the money for the Charlotte/Raleigh phone trip. Do I need to tell you that our Uber accounts have been taken down and we refuse to use them any longer?

Sep 03, 2018 05:10 AM #7
Rainmaker
3,658,917
Joan Cox
Metro Brokers - House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Elizabeth, don't think any company is safe from fraud, and sorry to hear you have to go through this! 

Sep 03, 2018 05:45 AM #8
Rainmaker
2,055,326
Elizabeth Weintraub Sacramento Real Estate Agent, Top 1% of Lyon Agents
Lyon Real Estate - Sacramento, CA
Put 40 years of experience to work for you

Kathy Streib What kind of card is that where you don't have to notify your creditors of your new card number? I don't have to notify mine for 150 days, but eventually I do. The extra awful part is now it's a new number for me to memorize.

Sep 03, 2018 09:55 AM #9
Rainmaker
2,055,326
Elizabeth Weintraub Sacramento Real Estate Agent, Top 1% of Lyon Agents
Lyon Real Estate - Sacramento, CA
Put 40 years of experience to work for you

Endre Barath, Jr. After trying in vain to reach Uber, sending emails at every link I could find, I ultimately gave up. Uber sent an identical canned response. Worthless. No customer service!

Sep 03, 2018 10:01 AM #10
Rainmaker
2,055,326
Elizabeth Weintraub Sacramento Real Estate Agent, Top 1% of Lyon Agents
Lyon Real Estate - Sacramento, CA
Put 40 years of experience to work for you

Nina Hollander And their stinking GPS sucks, can't always pinpoint where I am standing. My agent Josh says Lyft is less expensive and more reliable, so I will give that company a try. Most of the time I order cabs. At least those guys are professionals and know where they are going.

Sep 03, 2018 10:03 AM #11
Rainmaker
2,055,326
Elizabeth Weintraub Sacramento Real Estate Agent, Top 1% of Lyon Agents
Lyon Real Estate - Sacramento, CA
Put 40 years of experience to work for you

Joan Cox Every company to some extent is vulnerable but the difference is some companies give you excellent customer service. Just because a firm is a huge conglomerate worth billions doesn't mean they can't afford to at least deliver the impression they care by outsourcing to live human beings in India. I can't believe I am saying this.

Sep 03, 2018 10:06 AM #12
Rainmaker
2,232,942
Myrl Jeffcoat
GreatWest Realty - Sacramento, CA
Greater Sacramento Real Estate Agent

I first came aware of the Uber fraud situation several days ago.  It's a real issue because rides are usually tied directly to a credit card.  I hope Uber will step up to the plate, and find a way to prevent these breaches from occurring!

Sep 03, 2018 11:39 AM #13
Rainmaker
2,546,320
Nina Hollander
Coldwell Banker Residential Brokerage | Charlotte, NC - Charlotte, NC
Your Charlotte/Ballantyne/Waxhaw/Fort Mill Realtor

Hi Elizabeth... don't know about Uber GPS, as I never ultimately got into one of their cars since they defrauded me the first time I put in an order. I've had success with Lyft and much of our family uses it now quite happily.

Sep 03, 2018 01:10 PM #14
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