In case you can not view this video here, please click the link below to view Doug Buenz Real Estate Buyer Services on my YouTube channel: https://www.youtube.com/watch?v=aUEX6TPqzO4.
Doug – What makes me effective as an agent is my ability to connect with my clients and really understand what it is that that they’re trying to achieve, what it is that’s important. Well my background is in finance and marketing and I’ve always had a strong interest in real estate, I love real estate, I love development, I love architecture; it’s something that’s always been a passion of mine.
Doug brings a lot of experience to the transaction. He knows how to get the job done. He has a tremendous amount integrity, if he doesn’t think it’s the right thing to do as far as selling your home right now he’ll tell you, “Walk away from it, don’t do it” and he really has his client’s best interest in mind.
So I called him and just immediately felt a great connection with him and was really knowledgeable about the area, really warm, didn’t seem like he was really pushing or trying to sell himself or really aggressive kind of, sometimes you get aggressive Realtors® who are really like, you know, “Give me a call back I can do this for you, I can do this for you.” He’s just really laid back, really comfortable. Kind of almost felt like I was talking to like a father kind of figure.
I was posing questions, very simple questions, to a lot of different Realtors® just to get a sense of one town versus another and neighborhoods within towns and for the most part I would just get boilerplate, cut and pasted responses from people, if at all. And from Doug I got almost immediately very careful, thought out, personalized responses and that totally distinguished him from everyone else.
Doug – I can’t stress strongly enough how important it is for me that my clients have a good experience that they’re happy. I just had a situation about a month ago and there was two houses my client was considering. One of them was a brand new house by a builder and of course they were offering this huge commission if somebody would buy their house, but it had a busy street behind it and it bothered me. And I told my clients that.
When you hire Doug as a Realtor®, you don’t just get Doug, you get a whole team of professionals. And I’m not talking about just an assistant. I’m talking about painters, contractors, professionals in the business that get the job done.
We were in Los Angeles and trying to close a house, trying to have people coming to your home, you know, you want someone that you can trust. You’re handing over a key, you’ve already bought the house. I have no idea what’s going on up here and it was just great to know that he did every single thing that I asked him to do. There was no question that when I said you know “This person is coming to our house at five o’clock I need for you to be there.” He would drop everything and make sure that he was going to be there for that and that was the world to me. And you know it just, it just made the transaction so much easier.
He was there for the roof inspection, the home inspection, the termite inspection, all things we would’ve wanted to be there in person if we weren’t 3,000 miles away. He just went way above and beyond whatever I would’ve expected anybody to do for us.
Doug – It’s nice to have a safe harbor at home, where we can connect as a family. And I realized how important family is to me and I know it’s just as important my clients.
Actually he’s a great asset and resource for us to have in the area. When we were looking to have things done to our house, we’d email Doug first, “Hey Doug do you have anybody that does these things?” or he just definitely knows the area. He’s become a good friend of the family that way.
Doug’s a family man, you know, he’s got kids like I do about the same age. I think he knows what families need in terms of property and location and I think that mix really worked really well for us.
Doug – My job is to do whatever it takes to help my clients. I remember I had some clients who needed to sign a counteroffer but they were at their brother’s wedding and so I said, “Stay there, have a good time I’m coming up tonight.” And I drove up, the hour plus my car, had them sign the document right at the reception I got to dance with his grandmother, too. It was fun. They did get the house.