Special offer

Ask An Ambassador: Paying For Leads Vs. Organic Results

By
Real Estate Agent with Transaction Alliance 513.520.5305 www.LizTour.com SAL.2002007747

 

how many suitcases of this do they want?Ring, ring. 

"We'd like to send you buyers and sellers!".

Me:  So you want to sell me something?  Let's save us both some time, I prefer organic results.  Good luck with your next call.

The smart callers get it, the stubborn ones try to overcome my objection, but they're wasting their time.  I learned something their primary targets have not. 

There are multiple ways to generate business:

1.  Referrals from past customers, friends, other agents, etc. (this is probably ideal state for most of us, little extra cost and the leads are more likely to stick with you thanks to the good words of people they trust)

2.  Direct mail.  Mass numbers, and depending on your approach it can be costly.  Watch your Return On Investment (ROI), but done right this can be very effective.

3.  Organic Internet presence.  This can be time consuming and doesn't have a quick payoff, but it's relatively inexpensive.  Multiple ways to get there, blogging, Facebook, Pinterest, etc., and all are fairly cheap.

4.  Paying for leads.  It's a variant on #3 where you're paying another company to do all the work for you.  They're buying ads, developing search sites, etc., all to capture leads to point your way if you're willing to part with the $$$$ to make it happen.

For this post, I want to focus on options 3 & 4.

Every week I get calls offering option #4.  Promises to get me in front of more READY NOW MOTIVATED BUYERS AND SELLERS!!  Seriously, what real estate agent can't use more of those?  And over the years I've bit on some of those things.  The wine kiosk in the grocery store advertising us (face palm), the banner ads on portal sites, etc. None of them worked for ME.

Now the reason they don't work for ME might be that sometimes they're just lousy ways to attract business, and the other part of it is me and how I do business.

It's not my goal to close 100s of deals a year.  I'm a dual career agent so 20-30 deals a year is in my sweet spot. I can take on more, but depending on the timing life can get a wee bit stressful (for me, not my clients).  Often my patio home buyers are not "we're buying something this weekend", so it's a slower, time intensive search process until the RIGHT home is found.  Also, I'm not serving ALL of Cincinnati, but parts of it, so if I'm being funneled general Cincinnati home buyers, there's a good chance many of them want to go places that I'm not familiar with, and at price points I don't necessarily want to work.  It's a business decision, the ROI on my money AND time just isn't there.

Keep in mind, it's not how much we gross, but how much we keep that matters.  So while grossing 6 figures might sound great to many agents, if you're keeping half (or less) and that's BEFORE taxes, it might be time to reexamine how you do business or whether your profitability would be greater saying "Welcome to Walmart" every day.

So why do I like Option 3?

Done right, it actually gives me what the purveyors of Option 4 promise.  Motivated buyers and sellers, primarily to our low maintenance living niche.

Our PRIMARY path to success in Option 3 is twofold:

1.  Blogging (especially to our niche)

2.  Creating custom IDX pages.

Blog posts drive people to our IDX pages, put some humanity out there, give us the opportunity to frequently generate new content, etc.

The custom IDX pages give searchers details that match EXACTLY what they want:  Patio homes for sale in Mason's Heritage Pointe,  New Construction Patio Homes in Cincinnati's ONLY 55+ community,  etc.


Sprinkle in some Pinterest, Facebook, etc. for some extra oomph.

We've heard it more than once, potential clients like the fact that when their Page 1 search results find us:we're human, and we have pets

1.  We're NOT Zillow or Realtor.com or some other company, but PEOPLE.  REAL PEOPLE. People with pets :)

2.  "We found you EVERYWHERE!".  The REAL power of niche blogging is you establish an extensive presence, and you're probably hired before they ever reach out to you.  That's the juice in claiming multiple spots on Page 1 for your key terms.

So the net result is our contacts are more likely to be closer to actually making a decision.  They find key information about the wheres, whats, hows and how muches from us and recognize the expertise.

And the other beauty of it?  It's inexpensive.

Blogging hasn't cost me a dime in years (thanks ActiveRain!) other than the renewal cost for a couple of domains for our ActiveRain Outside Blog (ugly looking, but still effective).

Our Wordpress site?  Themes and framework are fairly cheap, as is web hosting.  I pay for a few plug ins here and there, so my major montly expense is IDX Broker (Platinum version) at $59.99 per month.  It's a pittance for what it generates in clients.

Bottom line, most of the effort for option 3 isn't money, but TIME.  Learning a niche, learning enough about setting up a Wordpress site to get it done, creating IDX pages, and continuing to stay on top of changes (SSL, EU security, etc.).

The net is my ROI is decent for the work I do.  We keep more of our gross than we did a decade ago, and I'm not having to spend a lot of time chasing paid leads and trying to turn them into clients.

 

I KNOW there are plenty of successful agents and teams that LOVE paid leads via Z or whatever their lead generator of choice is, and more power to them if it makes sense for them. 

As for me, I'll take Organic Results for $2000 Alex.

 

 Until next Tuesday, just Ask An Ambassador if you need help!

Bill of Liz and Bill aka BLiz

 

Posted by

Serving Warren County Ohio & Adjacent Areas

The Liz Spear Team of Transaction Alliance
Elizabeth Spear, ABR, Ohio License SAL.2002007747

William (Bill) Spear, Ohio License SAL.2004011109  Kentucky 77938
Ask for us by name if you visit the office!

EHO
Bill Direct:  513-520-5305
Liz Direct: 513-265-3004     
Fax: 866-302-8418

MailTo:  Liz@LizSpear.com

Search Homes:  Https://WarrenCountyOhioRealEstate.com

 FacebookWordpressYouTube Pinterest

 

 

 

 

OUR PRIMARY SERVICE AREA:


Comments(35)

BIPIN CHANDRIANI
RE/MAX ACE REALTY - Downingtown, PA
Helping Achieve Homeownership & Investing

Bill,  Amazing blogs as always. Educational and re-inforcing well known ideas. I got to start writing!

 

Sep 18, 2018 08:01 PM
Liz and Bill Spear

No bright and shinys needed if the basics work well.

Sep 19, 2018 04:27 AM
Janice Zaltman
United Realty Group - Boca Raton, FL
Energy Efficient And Eco-Friendly Homes in Florida

Thank you Bill. Perfect timing. I keep meeting agents that are spending small fortunes for leads in zipcodes. They mainly work buyers. If you are a listing agent primarily, then your above strategies are priceless. ( well, almost priceless!)

Sep 18, 2018 08:19 PM
Liz and Bill Spear

At least for us, the organic still brings MOSTLY buyers (or buyers that have a house to sell), but that makes sense since most sellers probably already know a dozen agents so they're not going to the Net to find us.

Sep 19, 2018 04:28 AM
Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

I couldn't agree with you more. And I love the picture of your pups!

Sep 18, 2018 09:24 PM
Liz and Bill Spear

Bunny and Tido.  Bunny is a certified pet therapy dog and does a lot of volunteer work with Liz.

Sep 19, 2018 04:29 AM
Kat Palmiotti
eXp Commercial, Referral Divison - Kalispell, MT
Helping your Montana dreams take root

There are many ways to get leads. The ones that come from referrals and internet contacts are fantastic because they don't want "an" agent, they want you!

Sep 19, 2018 04:00 AM
Liz and Bill Spear

I love the "they want you" part because for the most part that's spot on, although I've "lost" a couple of listings this year to the siren song of "I can get you more money" from another agent.  Meanwhile I'm watching them sit and drop price months later.  I had the stats, but I guess they wanted to check out a book from the fiction section instead :)

Sep 19, 2018 04:30 AM
Nick Bastian
Realty Executives - Tempe, AZ
Real Estate Agent - Tempe

Hi Bill,

I like the post and the concept. 
Just curious. If playing the seo game, wouldn't placing a link (with good anchor text) from this post to one of your sites that you are directing consumer traffic to for Cincinnati Patio Homes be beneficial?
Niche markets are awesome! I wish you continued success.

Sep 19, 2018 06:20 AM
Liz and Bill Spear

Nick, I'll typically do that if I'm writing a consumer facing post, but not for an ActiveRain centered post like this one.  Every little bit helps, but I try to keep the patio home stuff very focused.  And I'm definitely not an seo expert, know just enough to keep out of trouble :)

Sep 19, 2018 07:07 AM
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

You won't get any arguments from me on any of the points you made. An organic presence and referrals (agents, my sphere and past clients) works best for me. I love the opening line - are you stil in real estate OR are you accepting new clients.

Jeff

Sep 19, 2018 12:59 PM
Liz and Bill Spear

I've heard that line too, nothing like trying to "shame" the agent to hire them.

Sep 19, 2018 08:31 PM
Derrick Guevremont
Counselor Realty of Rochester - Rochester, MN
Rochester MN Homes for Sale

I have tried buying leads but have had limited success.  Now I pay very little after being suckered into some bad programs.  I depend on my referrals and cannot afford to let people down.

Sep 19, 2018 01:07 PM
Liz and Bill Spear

It's easy to go down that path and then realize it may be a lot of money for little return.

Sep 19, 2018 08:32 PM
Laura Filip
Laura Filip Broker , Opening doors for All Seasons of Life - Whitesboro, TX
What can we do for you today?

WE all get calls on how they can give so much to us .... the cost is only a 250 a month. .... and then they want a 30 percent or higher referral fee. 

I wont go into to much detail at this time but I agreed to pay 3k for a lifetime membership and then pay 30percent referral fee ya I know crazy right.... but today received a call saying they are changing thier plan and now we have to pay 250 a month plus the referral fee. 

AHHHHHHH what is how my reaction to this one was. So let's see what they do and how they react to my loud NOOOOOOO. 

So far when paying for the lead it really does not work out at all. All that happens is the other party gets rich.... Just my thoughts 

Sep 19, 2018 02:23 PM
Liz and Bill Spear

And that's the risk, a company's changing business model or absolute failure can pull the rug out from an agent.  I'd rather have control of my lead generation.

Sep 19, 2018 08:33 PM
Elizabeth Weintraub Sacramento Broker
Elizabeth Anne Weintraub, Broker - Sacramento, CA
Put 40 years of experience to work for you

I think the thing with Z is most agents have no idea how it operates. You don't buy zipcodes alone. That in itself is a bad move, and if that's what agents are doing, they won't get many qualified leads. Z is much more organic. You need to have a strong presence on Z, a good profile, many excellent reviews (I have over 220 reviews, a long history on Z (I have 12 years -- present at its inception). Then you need a good website of your own because they will check you out. I get many listing leads from Zillow and have been told by Z that 50% of its "zipcode buyers" don't even answer their cellphones when buyers call. How terrible is THAT?

Sep 19, 2018 02:37 PM
Liz and Bill Spear

For some it's just Z-hate and no desire to understand.  Others miss that they're splitting areas.  Regardless, without the systems in place to work the system, it's going to fail.  I take advantage of the free offerings on Z:  profile, recorded sales, claiming our seller's listings, etc.  Too many buyers there for me to totally ignore the site.

Sep 19, 2018 08:35 PM
Elizabeth Weintraub Sacramento Broker

Here is something Z shared with me, Bill. Buyers and sellers don't really look for agents on Zillow. In that lineup of agents link, where all of the agents for your county are listed with photos and profiles, not the property listings URL.

Sep 21, 2018 12:24 PM
Liz and Bill Spear

What we've had some sellers tell us (years ago) is they "interviewed" for listing agents by going on R.com and looking at how agents presented their listings.  If they liked what they saw, they made the cut to get talked to in person.

Sep 21, 2018 01:39 PM
Kathy Streib
Cypress, TX
Home Stager/Redesign

Hi Bill- glad that you shared this post because I'm sure there are many who are tempted to pay for leads and don't understand that it takes time and consistency but the organic leads are best. 

Sep 19, 2018 05:32 PM
Liz and Bill Spear

It took about a year before I got my first real blogging lead.  As we learned how to blog better, we got better results.

Sep 19, 2018 08:35 PM
Debe Maxwell, CRS
Savvy + Company (704) 491-3310 - Charlotte, NC
The RIGHT CHARLOTTE REALTOR!

Agreed 100%, Bill (of course)! 

I will say that I used listing pages for several years and even though I got tons of leads from it, it was more of a 'website' that I was able to mangage. My clients were set up in there as soon as they said they were ready to look at homes. The communication was primo with that site and I will never be able to duplicate it!

That said, the bulk of the business is repeat and referrals and I'm with you, organic all the way!

Sep 19, 2018 07:34 PM
Liz and Bill Spear

I'd consider that different that the typical pay for leads service.  You had to interact and earn the loyalty of the prospects.

Sep 19, 2018 08:36 PM
Michael Ondrejko
Taxlesshomes - Wilmington, NC
Property Specific Marketing For Agents

We echo many of the sentiments about "paying" for leads.  I think it is important to qualify what constitutes a lead.  We TaxLessHomes provide the only property specific direct mail campaign for agents that identifies homeowners who are paying a disparate amount of property tax to like comparable properties.  We run thousands of calculations per property to identify these overtaxed properties who are ultimately homeowners, and thus "leads."  We call them leads because you are demonstrating your local market expertise to a homeowner where you can provide true value.  Why are they a lead?  Because you have something to offer them, for free.  How to reduce their property taxes.  To clarify, send me something relevant and you have my attention.  Send me another mailer on curb appeal and it goes in the recycle bin.  

Sep 20, 2018 03:49 AM
Liz and Bill Spear

I'd agree what you're providing might be a more qualified lead, but I as an agent would still have to turn that contact into something that actually pays me money.  Reducing their taxes is great for the consumer, but that doesn't give me a listing contract to sell their home, so I may still be on the hook for years and hoping they remember my good deed when it's time for them to actually sell.  That's a long game I don't expect many agents to be willing to play.

Sep 20, 2018 05:25 AM
Michael Ondrejko

I disagree from a consumer standpoint.  I receive JL/JS cards in the mail weekly from agents of all levels, top producers down to agents who just closed their first side.  I receive newsletters from agents on curb appeal, picking the right contractor, etc.  My point is, that does not demonstrate real estate expertise, so why are agents sending them?  Just Listed / Just Sold has never influenced my decision process as to who to pick to represent the most valuable asset I own.  People use google, houzz and other channels to find information that agents are sending out weekly.  Reducing a homeowner’s property taxes gives me confidence that you know the market, you know comparable properties, and yes, I want you as my agent when I do buy/sell my next property.  If you are looking for that next person who is looking for a realtor at that very moment, then you are essentially paying for leads because you have to use a product like Google Adwords with highly targeted keywords.  There is no right or wrong answer here.  But, marketing is about building a brand, and yes, that is a long-term game.  Otherwise you are in a constant state of attrition.

Sep 20, 2018 06:42 AM
Liz and Bill Spear

I think we're about on the same page.  I believe the typical agent will NOT work the long term cultivation needed to stay in touch with those sellers 1, 2, 3 or more years from now when they finally decide to do something.  Considering the attrition in the agent ranks, most agents aren't financially in a position to be willing to work towards a paycheck that comes to fruition years from now.

Sep 21, 2018 01:41 PM
Dale Taylor
Re/Max 10 New Lenox Illinois http://dtaylor.remax.com - Frankfort, IL
Realtor = Chicago Illinois Homes Townhomes Condos

So important to pay close attention to how much we are spending on marketing vs. what we are really netting. Thanks

Sep 20, 2018 04:43 AM
Liz and Bill Spear

It's one of the things that gets missed with agent awards.  Everything is based on gross sales prices, and there may be "lesser" agents who are much more successful financially when you look at net profits.

Sep 20, 2018 05:26 AM
Anonymous
Marvin Shelley

Here's stepping on some agent's toes. When agents starting buying "leads" from Z.com, all they did was feed the monster. Now, Z.com has become T-REX and is gobbling up business to list and sell and get dummies to pay them more. And, Z.com has now bought out a LENDER. There will be dramatic changes in the RE world soon and all because agents fell for the "buy leads" monster and keep feeding it their money month after month.You'll get what you paid for.

Sep 20, 2018 04:50 AM
#29
Chuck Tanner
Keller Williams Realty - Atlanta, GA
Associate Broker "Let's Get You Moving"

Bill and Liz I love this post so much that i'm going to catalog it to re-read and re-read. I've spent so much in expenses that it makes me angry. I have cut my expenses to a bare minimum. I have a feud going on with Zillow at this moment. They promised me 19.2 scrubbed leads per month but have not delivered on their promise. They basically just want me to shut up and pay. I would warn anyone before signing up with Zillow not to believe what they say on the phone, ask for their promises in writing. They can promise you the moon when selling you but the contract you sign says otherwise. They have verbiage in the contract that basically says if they don't deliver what they promised you still have to pay them. Great post and advice!

Sep 20, 2018 05:18 AM
Liz and Bill Spear

And that's what I've never really liked about most of those type contracts.  There will always be caveats that protect the provider, and less so for the customer and that can leave us on the hook for non-productive expenses.

Sep 20, 2018 05:30 AM
Tom Bailey
Margaret Rudd & Associates Inc. - Oak Island, NC

Good morning Bill, I completely agree with your entire post! That said, it will not work me. I am in a resort, second home, and retirement market! I moved here for family reasons 2.5 years ago. I knew 6 people in the area, and one of them is also an agent. I had not seen or talked to all but 2 of them in years. The two l am close friends with had moved here two months before I did. I have done better than I hoped, but I have not sold one home to anyone that lived within 120 miles of my office. All my leads have come from Z, Realtor.com, or people I have met on the street. I would love to do some of item 3, but my clients have come from 8 states besidesNC. They have come from as far north as Maine, as far south as Tampa, and as far west as Ohio. I would love any suggestions!

 

 

Sep 21, 2018 07:38 AM
Liz and Bill Spear

Tom, I think you can yuse any combination that gets you results,  I think to some degree what you work and my patio home segment are similar.  I'm reliant on MOSTLY out of state clients.  I get lots of them that USED to live in the area decades ago, and they're coming back here to retire. 

However, I'd expect you have more online competition for oceanfront living agents than I have for patio homes in Cincinnati.

Sep 21, 2018 01:58 PM
Kevin Mackessy
Blue Olive Properties, LLC - Highlands Ranch, CO
Dedicated. Qualified. Local.

Misread that briefly as "praying for leads".  That might help too if you try hard enough! In all seriousness, organic is the way to go.  We tried many different marketing schemes and they almost always fail. 

Sep 21, 2018 12:03 PM
Liz and Bill Spear

I have no problem including praying for leads in my business model :)

Sep 21, 2018 01:59 PM
Melissa Spittel
Coldwell Banker Residential Brokerage - Westminster, MD
"Achieving Results Together "

Agreed! Growing organic results allows us to demonstrate our expertise. There are so many companies selling leads, and it seems new ones pop up all the time. My mentor always told me "don't buy leads", and I don't.

Sep 21, 2018 12:23 PM
Liz and Bill Spear

If you can manage it yourself, it's easier to become a steady business for the long term.  But it definitely takes some time to build up that presence.

Sep 21, 2018 01:59 PM
Brien Berard
Remax Professionals Laurel MD - Laurel, MD
Maryland Real Estate Agents - Laurel Real Estate

I do like comapnies that don't charge you a monthly fee, just a referral for when the deal settles.

Oct 23, 2018 02:35 PM
Liz and Bill Spear

I can tolerate that as a supplement to my main business, but I'm definitely not a fan of the pay up front models.

Oct 23, 2018 02:46 PM
Endre Barath, Jr.
Berkshire Hathaway HomeServices California Properties - Beverly Hills, CA
Realtor - Los Angeles Home Sales 310.486.1002

Bill I missed this post and I am so glad I stumbled upon it thanks to our torrential downpour here in LA and my  email migration:). Loved the post and the spirited comments back and forth. Funny you can give good advice but depends what the person is hearing might be different, Endre

Jan 31, 2019 11:39 AM
Liz and Bill Spear

This one got more comment engagement than usual for me :)

Jan 31, 2019 11:51 AM