A text can be like an EMMY from a real estate client.

By
Real Estate Broker/Owner CA#01772851 HI#RB21268

While going back and forth with a buyer via text, a buyer who had just made an offer full price on a property sight unseen, a buyer whom I have never met, I received this text:

 

"Just wanted to say thanks for being so professional and quick to respond. It's been a pleasure working with you."

 

Texting is wonderful for real estate agents because you can go back and forth and get information that only need short answers. Yes, I'm one of those real estate professionals who like to get back to my clients right away. Texting doesn't need all the extraneous back and forth we have in conversations, texting makes us stay "on point" and, if we have to go back and find something we have already imparted or information given to us, it's quick to scroll through.

 

And that's not just for clients. Because I have been working with a lot of buyers this year, I started to input listing agents information into my contacts. And now, when I get a text from one of them or need to get in touch with one of them for a current listing, it shows me my past contacts with them.  As an aside, know what I find interesting about that? It seems that out of the hundreds of agents in Monterey County, the same few listing agents keep showing up! But that's another story.

Yes, I've had many heartwarming texts from clients, made a lot of phone calls because of them so I could explain whatever seemed to be a problem, written many emails to put information in writing that included attachments or links, and all the other ways we deal with clients on a daily level.

But let's face it, to get compliments on our PROFESSIONALISM is like winning an EMMY, don't you think?

Posted by

Hella Rothwell at Carmel Beach during Concours WeekCarmel-by-the-Sea Beach and Pebble Beach Golf Course California

Whether buying or selling oceanfront, oceanview, commercial or any type of real estate in Carmel, Pebble Beach, Pacific Grove, Monterey, Carmel Valley and Big Sur, I can help you. Call me and let's meet in my Carmel-by-the-Sea office in Su Vecino Court on Dolores between 5th & 6th.

Or we can just chat on the phone to discuss your real estate needs.

Are you out of the area? No problem, I often never even meet my clients. The whole transaction is handled long distance.

As an independent real estate broker licensed in California and Hawaii, I can represent you with residential real estate, commercial properties & investment opportunities.

For more information

www.HellaRothwell.com & www.RothwellRealty.com

& www.HellaHawaii.com

Member: National Association of REALTORS, California Association of REALTORS, Hawaii Association of REALTORS, Del Norte Association of REALTORS, Honolulu Board of REALTORS. Also MLS Listings in California.

 ________________________________________________________________

Hella Mitschke Rothwell (R)

Real Estate Broker/Owner/Realtor®
Licensed in California #01772851 & Hawaii #RB-21268

Tel. 831-626-4000 

Fax 1-877-822-9332

ROTHWELL REALTY INC.: Su Vecino Court, Lincoln & Dolores between 5th & 6th, Carmel-by-the-Sea, CA 93921

 

MAILING: P.O. Box 4554, Carmel-by-the-Sea, CA 93921

 
Email: HellaRothwell@gmail.com


Hella Rothwell's Facebook Page       Hella Rothwell's YouTube videos      REALTOR LOGO      Equal Housing Logo

 

Disclaimer: Hella Rothwell does not guarantee nor is in any way responsible for the accuracy of the information provided herein, and provides said information without warranties of any kind, either expressed or implied.

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Re-Blogged 1 time:

Re-Blogged By Re-Blogged At
  1. Fred Griffin 09/24/2018 03:12 PM
Topic:
Real Estate Sales and Marketing
Groups:
Realtors®
CALIFORNIA REAL ESTATE
Dedicated Bloggers
Bananatude

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Show All Comments
Rainmaker
2,847,101
Will Hamm
Hamm Homes - Aurora, CO
"Where There's a Will, There's a Way!"

Hello Hella, I learn so must from you here in the rain all the time.  Keep motivating us!

Sep 24, 2018 09:10 AM #1
Rainmaker
509,252
Hella M. Rothwell, Broker/Realtor®
Carmel by the Sea, CA
Rothwell Realty Inc. CA#01968433 Carmel-by-the-Sea

Hi Will Hamm - Wow, I am glad you feel motivated by this blog. Let me tell you, when this text came in, that's exactly how I felt! And recharged! We get so involved in the transaction with a client, do our best, and it's so wonderful to be appreciated.

Sep 24, 2018 09:15 AM #2
Rainmaker
534,236
Jeff Masich-Scottsdale AZ Associate Broker,MBA,GRI
HomeSmart Real Estate - Scottsdale, AZ
Arizona Homes and Land Group/ Buy or Sell

Yes, I agree Hella M. Rothwell, Broker/Realtor®. And the new texting from your desktop features instead of only with thumbs on your smart phone makes this even easier. Also allows to cut and paste real estate information into a text much faster. 

Sep 24, 2018 09:16 AM #3
Rainmaker
3,851,362
William Feela
WHISPERING PINES REALTY - North Branch, MN
Realtor, Whispering Pines Realty 651-674-5999 No.

I get nervous when testing anything important as I have seen several of the ill's from not understanding the message or auto correct changing the meaning.

Sep 24, 2018 09:20 AM #4
Rainmaker
509,252
Hella M. Rothwell, Broker/Realtor®
Carmel by the Sea, CA
Rothwell Realty Inc. CA#01968433 Carmel-by-the-Sea

Jeff Masich-Scottsdale AZ Associate Broker,MBA,GRI - I can really see the value in that because many contacts don't check their email often, but texting is immediate for most people.

Sep 24, 2018 09:32 AM #5
Rainmaker
509,252
Hella M. Rothwell, Broker/Realtor®
Carmel by the Sea, CA
Rothwell Realty Inc. CA#01968433 Carmel-by-the-Sea

William Feela - Even email text gets written for you, not just have auto correction. It's a whole new world, and we just need to READ IT OVER before we punch that SEND button. 

Sep 24, 2018 09:35 AM #6
Rainmaker
1,296,505
Kat Palmiotti
Grand Lux Realty, Monroe NY, 914-419-0270, kat@thehousekat.com - Monroe, NY
The House Kat

That was a wonderful message to get from your buyer! I prefer messages like that over Emmys.

Sep 24, 2018 10:12 AM #7
Rainmaker
1,296,505
Kat Palmiotti
Grand Lux Realty, Monroe NY, 914-419-0270, kat@thehousekat.com - Monroe, NY
The House Kat

(Not that I've ever received an Emmy of course!) So maybe I'd like the Emmy more. But I doubt it!

Sep 24, 2018 10:12 AM #8
Rainer
14,064
Denise Ho
Real Estate eBroker Services - San Diego, CA
Real Estate Agent

Absolutely Hella M. Rothwell, Broker/Realtor® !

Those text messages are signs that we are doing it right. It is our job to keep our clients satisfied and help them. Receiving a text of gratitude means mission accomplished. 

Sep 24, 2018 10:13 AM #9
Ambassador
2,757,338
Anna Banana Kruchten CRB, CRS 602-380-4886
Phoenix Property Shoppe - Phoenix, AZ
Arizona's Top Banana!

Lovely message from your client!  I text often as well and most of the time it works fine for short quick updates. But some folks think they can get a long drawn out contract information reply in a text. I've found that it gets lost in translation for most. Best to have a phone call or email to clarify.

Sep 24, 2018 02:42 PM #10
Rainmaker
4,046,150
Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy

Hella,

It is always nice to get positive feedback, and this a wonderful one for you.  A

Sep 24, 2018 05:09 PM #11
Ambassador
2,893,879
Debe Maxwell, CRS
www.iCharlotteHomes.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310 - Charlotte, NC
Charlotte Homes for Sale - Charlotte Neighborhoods

What wonderful feedback, Hella!

And, like Jeff Masich-Scottsdale AZ Associate Broker,MBA,GRI mentioned, I've been using iMessages on my computer/laptop/iPad for years and absolutely love that I can drag an attachment so easily over to a message and also respond even quicker than I can on my phone! 

It's the 'responsive' in communication that seems to be what matters in today's world...for sure!

Happy Monday, Hella! 

Sep 24, 2018 07:50 PM #12
Rainmaker
850,297
Elyse Berman
Best Connections Realty, Inc. - Boca Raton, FL
PA, Boca Raton FL (561) 716-7824 CRS, ABR, GRI,ePR

What a nice message to receive Hella M. Rothwell, Broker/Realtor® !  And I'm with you, I think texting is a great way to get things done.  Especially today when we're inundated with email solicitations - this way I see the text and can answer quickly and efficiently.   And, I also enter agents names as contacts.  It makes it much easier.  

Sep 26, 2018 07:51 PM #13
Rainmaker
2,119,428
Elizabeth Weintraub Sacramento Real Estate Agent, Top 1% of Lyon Agents
Lyon Real Estate - Sacramento, CA
Put 40 years of experience to work for you

We work so hard that even tiny bits of praise makes our hearts melt, Hella! I love it when clients are happy and show it.

Oct 02, 2018 04:52 PM #14
Rainmaker
2,960,931
Endre Barath, Jr.
Berkshire Hathaway HomeServices - Beverly Hills, CA
Realtor - Los Angeles Home Sales 310.486.1002

Hella like you I love it when some one gives me a complement, no matter how even if it is in text form. I am a softy when it comes to compliments, Endre

Oct 02, 2018 10:24 PM #15
Ambassador
2,893,879
Debe Maxwell, CRS
www.iCharlotteHomes.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310 - Charlotte, NC
Charlotte Homes for Sale - Charlotte Neighborhoods

Hi Hella! Just popping in to see how you're doing! I hope all is well and you're having a fantastic weekend...

Oct 07, 2018 08:01 AM #16
Rainmaker
105,638
John Henry
John Henry Masterworks Design International, Inc. - Orlando, FL
Residential Architect, Custom Home Design

Great to get talked up by your associates when you've done something right.  It often is not heard and when your client mentions that they were told how good you were it really is an academy award.

Oct 16, 2018 01:59 PM #17
Rainmaker
2,960,931
Endre Barath, Jr.
Berkshire Hathaway HomeServices - Beverly Hills, CA
Realtor - Los Angeles Home Sales 310.486.1002

Hella, I would hope that they would be willing to put it in an email format too after it and maybe even put it on either the Z's of this world or on any other platform that you are on...Endre

Nov 29, 2018 11:27 PM #18
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Rainmaker
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Hella M. Rothwell, Broker/Realtor®

Rothwell Realty Inc. CA#01968433 Carmel-by-the-Sea
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