My Active Rain blog helped my daughter!

By
Real Estate Agent 0225218019

My life has been super busy since my daughter and her hubby moved into their new house with two toddlers and two aging pets.  The moving date was August 17th.

 

The last blog I posted (on September 8th) was about the damage she had to her furniture, due to the negligence of the men who loaded the truck.  

 

My blog got the attention of the corporate department for All My Sons Moving and Storage in Texas.  Three days after I posted the blog, I received an anonymous comment on the blog from Bobbie Sue Hayes, a claims manager for the company asking me to call.  I promptly called and told her about the lack of care which the packers used when loading the truck.  Bobbie Sue promised to work with my daughter and that the company would reimburse her for damages. 

 

After playing phone tag for several days, my daughter finally spoke with Bobbie Sue and has since been documenting the damages in order to file the claim.  It has been a long process due to the couple's work schedules, dealing with the long unpacking process and taking care of the normal needs of her family.  

 

Another factor in the delay was our recent trip to Sevierville, Tn.  We went to Dollywood and enjoyed the surrounding areas as well.

 

 

 

 

Posted by

Sybil Campbell, REALTOR®, ABR, SFR, SRES

Long and Foster, REALTORS®

(757) 876-0140

WHATEVER THE DIRECTION SYBIL CAN HELP YOU LOCATE THE HOME OF YOUR DREAMS

sybil.realestate@gmail.com

Comments (22)

Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy

Sybil,

What a lovely story your shared with us.  So happy the movers stepped up to the plate. A

Oct 20, 2018 11:13 AM
Sheila Anderson
Referral Group Incorporated - East Brunswick, NJ
The Real Estate Whisperer Who Listens 732-715-1133

Good afternoon Sybil. This is an amazing story. So glad someone saw this and was ready to make it right.

Oct 20, 2018 11:36 AM
Hannah Williams
HomeStarr Realty - Philadelphia, PA
Expertise NE Philadelphia & Bucks 215-820-3376

So glad to read this Sybil Campbell .  Blogging does work . Active Rain does have power . Glad everything is working out in a positive direction for your daughter

Oct 20, 2018 02:44 PM
Beth Atalay
Cam Realty and Property Management - Clermont, FL
Cam Realty of Clermont FL

Hi Sybil Campbell, ActiveRain does have power, and, yes, blogging works. We don't know who's reading our posts. Glad to hear it will work out for your daughter. 

Oct 20, 2018 04:04 PM
Sybil Campbell
Fernandina Beach, FL
Referral Agent Amelia Island Florida

Dorie Dillard CRS GRI ABR I hope they will be able to come to a resolution that is acceptable to my daughter.

Oct 20, 2018 06:36 PM
Sybil Campbell
Fernandina Beach, FL
Referral Agent Amelia Island Florida

Ron and Alexandra Seigel,  I hope the resolution will be a good one

Oct 20, 2018 06:37 PM
Sybil Campbell
Fernandina Beach, FL
Referral Agent Amelia Island Florida

My daughter had posted a complain on Facebook but it was my blog that got the attention of the claims department Will Hamm.  

Oct 20, 2018 06:39 PM
Sybil Campbell
Fernandina Beach, FL
Referral Agent Amelia Island Florida

We are still awaiting a final resolution Sheila Anderson. I'll keep you posted.

Oct 20, 2018 06:40 PM
Sybil Campbell
Fernandina Beach, FL
Referral Agent Amelia Island Florida

Thanks Hannah Williams, I will let everyone know how it turns out, hopefully it will be a good outcome. 

Oct 20, 2018 06:41 PM
Sybil Campbell
Fernandina Beach, FL
Referral Agent Amelia Island Florida

Thanks Beth Atalay, I hope they are willing to make everything right when all is said and done. 

Oct 20, 2018 06:41 PM
Sally K. & David L. Hanson
EXP Realty 414-525-0563 - Brookfield, WI
WI Real Estate Agents - Luxury - Divorce

You just never know what an impact blogging can have !

Oct 22, 2018 02:42 PM
Sybil Campbell
Fernandina Beach, FL
Referral Agent Amelia Island Florida

You are right, I'm glad it got the attention of the claims department Sally K. & David L. Hanson

Oct 22, 2018 06:10 PM
Debbie Reynolds, C21 Platinum Properties
Platinum Properties- (931)771-9070 - Clarksville, TN
The Dedicated Clarksville TN Realtor-(931)320-6730

The power of social media is strong. I am glad you got the attention of corporate and that they are taking steps to get the damage rectified. 

Oct 22, 2018 06:30 PM
Sybil Campbell
Fernandina Beach, FL
Referral Agent Amelia Island Florida

Debbie Reynolds, I somehow missed your comment last week.  Thanks for your input, apparently th corporate office has made th claims process quite involved and difficult.  It remains to be seen how much they actually reimburse her.

Oct 30, 2018 05:57 AM
Wayne Johnson
Coldwell Banker D'Ann Harper REALTORS® - San Antonio, TX
San Antonio REALTOR, San Antonio Homes For Sale

Sybil Campbell glad to hear that some action is being taken. Hope they get satisfaction.

Nov 01, 2018 05:16 PM
Sybil Campbell
Fernandina Beach, FL
Referral Agent Amelia Island Florida

Hi Wayne Johnson, sorry it has taken me so long for me to respond to your comment.  Sadly, the moving company is making it difficult to file the claim.

Nov 10, 2018 11:20 AM
Debra Leisek
Bay Realty,Inc Homer Alaska - Homer, AK

I see from the last comment they are not working with you... try facebook if they have a page... I am telling you a good complaint on there nd a few people talking will get them off the ledge an on to helping you! 

Nov 19, 2018 01:04 AM
Elyse Berman, PA

I agree with Debra Leisek .  See if they have a business page and post it there for others to read.  I'm so sorry your daughter went through this.  

Nov 19, 2018 02:19 AM
John Henry, Florida Architect
John Henry Masterworks Design International, Inc. - Orlando, FL
Residential Architect, Luxury Custom Home Design

This story is. unfortunately. experienced too often in the moving industry.  I hope you get a positive resolution!

Nov 19, 2018 03:34 AM
Sybil Campbell
Fernandina Beach, FL
Referral Agent Amelia Island Florida

Debra Leisek,  

The company gave my daughter three months to submit her claim and she submitted it last week.

Nov 20, 2018 04:19 AM
Sybil Campbell
Fernandina Beach, FL
Referral Agent Amelia Island Florida

I hope they make it right John Henry.

Nov 20, 2018 04:20 AM

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