Morning Grant.

You bet I always as conscious on what I say in our meetings.  They are always open for discussion about what was said, vs what they heard.

Good morning, Grant Schneider communication is a two way street and those who are receiving guidance should be mindful of the fact that they must follow through with the guidance given.... we give and they must exercise the routines given...

There have been many times that I feel like a bullet proof vest would be in order.

I love the post. Great advice. We should follow through on our promises.

For sure, Grant... I frequently use this phrase with my clients, especially after showing feedback for sellers.

Grant, I heard this last month when I received a few low ball offers and have used it when I have to send one.

Good morning Grant.  In real estate, we deal with this issue on a regular basis.  I'm still trying to get better with my method of delivering bad news.

That seems like every day in real estate, haha.  We have to deliver messages that our clients don't always like and we are merely the messengers.

Thank you very much, Grant, for sharing your experience and your advice.

Grant, even if it's bad news it's all in the delivery. As leaders, no matter what industry we're in we have to be excellent communicators and always open to feedback. Your advice is priceless. 

Hi Grant Schneider - Another well written blog - It is always important to do a listening check when communicating with others. It is important that the listener knows tha what was said and it's intent is what they heard and understood.. 

Hello Grant Schneider, I think I sat that at least twice a month, mostly about inspection issues and I just say I am the messenger

 I think that phrase makes everyone very uncomfortable.  We expect the worst upon hearing it, and can't hear what is positive about it. A

Grant Schneider more wonderful advice and I see another Feature in your future (again).  I can say that I have never used the phrase but I tell my clients that I will always tell them what they need to hear...and that it may not be what they want to hear!

For this very reason, I typically call.  Emailing might only to let them know that there could be an issue.  When I call, they know.  Telling someone first hand what the issue is on the phone shows you care.  Great post!  

Oh there have been many times I've wanted to use this phrase before delivering unpleasant news to clients...but I don't.  I just explain the situation, calmly using facts and then offer options, possible solutions.

Grant, relaying news whether it is good or bad is our job, and is all in the delivery.

Grant- another well done post!  When you're the messenger, make sure that you put yourself in the seat of the listener first. Anticipate what they will feel when they receive the news and have answers to questions they will want answered!

Hi Grant

What a thoughtful post about needing to deliver a tough message. I do think that when ( or if) you start a conversation with the phrase "don't shoot the messenger" you are setting up a situation far more negative than it might need to be. I suspect people will assume the worst when they hear this, which is not what you want. BUT it's an important point to think about since what you have to say and how can make such a difference!

Jeff

Typically every late December or early January sales meeting when I'm going over the changes in the contract for the year.  We learn it, they change it. LOL  Oh how I wish those contract auhors would do what I do and you suggest and listen to feedback before making changes.

Good evening Grant Schneider,

The medium we use to deliver messages is so important. Communication is the key and best face to face when you know there will be questions and a need to answer them honestly, clearly and concisely.

Congratulations on the well deserved feature!

You always have so much wisdom to share!

“If I were hearing this information what would I be worried about right now in the current situation?”

Good feature, important for anyone collecting date for feedback.

Wonderful post!  It is very true the message should be honest and clear with the same compassion you would want to be treated with. Do unto others and all that!

Hello Grant - so much of the "message"  is in the delivery.  Be careful/mindful/ thoughtful. In real estate. And in real life.

I have not started a meeting that way but have certainly felt like I should. I have to watch my body language and expressions. I am so transparent.

OK Grant Schneider I'm considering the media (medium?) and I really wonder if those tin cans work?

Oh well, it is the old question of which do you want first, the good news or the bad.

And just how bad is it, anyway?

I don't have any answers for you, I'm just glad you wrote this.

Bill Roberts

In days gone by...it was what we prepared for with every short sale presentation.

Good morning Grant. This is thoughtful and specific and that really matters. Well done.

Good morning, Grant Schneider the art of communication is not one that everyone is well-versed with....but for those who are not, they'd be wise to assign that task to others....

Good morning Grant Schneider ,

I'm glad that Roy Kelley re-blogged your post months later from your posting. The message is worth reading again. The medium we use to deliver messages is so important!

Good Monday morning, Grant.

Have a great day and an outstanding week.