Feedback, an elusive creature.

By
Real Estate Agent with Atlanta Communities 303302

We real estate agents are constantly asking for or being asked for feedback. It is the holy grail in client communications. When agents visit our listings, we love to get first hand information either about what the agent thinks or what his clients think about the home. It's not so much about confirming our own opinions, but about keeping tabs on what is going on in the market. I add this information to my own observations when I am out previewing homes and I can effectively communicate this info to my sellers.

It is also great to have this previewing knowledge when showing buyers homes. They may ask about something in the home and I can answer that I have recently seen this or that done in similar homes. When I preview or show a home, I take good notes and leave feedback for the listing agent that evening, because it is the right thing to do.

Unfortunately, many agents believe that the only feedback they need to give is and offer or no offer. I disagree. I believe that the seller has been gracious enough to let me invade their home, look in all the corners, and put them out of their own home while I am there, that I owe them the courtesy of good feedback. It doesn't cost me anything other than a small amount of time.

Feedback continues to be an elusive creature in real estate.

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I write about daily life as a Realtor in the Towne Lake Community in Woodstock Georgia.

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Rainmaker
3,194,534
Sheila Anderson
Referral Group Incorporated - East Brunswick, NJ
The Real Estate Whisperer Who Listens 732-715-1133

Good morning Peter. I understand your thinking but I respectfully disagree. As a listing agent if I don't known more about the home than anyone seeing it, the sellers hired the wrong person. That said if there is something funny in house, like a toilet not flushed or a gas smell, I would affirmatively want to know that immediately.

Oct 24, 2018 07:38 AM #1
Rainmaker
3,772,990
William Feela
WHISPERING PINES REALTY - North Branch, MN
Realtor, Whispering Pines Realty 651-674-5999 No.

I get a fair amount of feedback, but I can tell it is not always the best.

Oct 24, 2018 09:21 AM #2
Rainmaker
1,274,166
Evelina Tsigelnitskaya
SIB Realty - Sunny Isles Beach, FL
www.SIBRealty.org 305-931-6931

Great post, Peter. 

Feed back is great option to communicate. 

Oct 24, 2018 09:31 AM #3
Rainmaker
599,550
Chuck Willman UtahHomes.me
Utah Homes - Alpine, UT
Utah Homes

Peter, you are so right. Sometimes that agent needs some ammo to give a dose of reality to their client. 

Oct 24, 2018 06:32 PM #4
Rainmaker
1,651,601
Lottie Kendall
Pacific Union International - San Francisco, CA
Serving San Francisco and the Silicon Valley

I'm happy to give feedback and welcome receiving it, too. It adds to our knowledge base.

Oct 24, 2018 07:17 PM #5
Rainmaker
442,387
Bruce Kunz
C21 Solid Gold Realty, Brick, NJ, 732-920-2100 - Howell, NJ
REALTOR®, Brick & Howell NJ Homes for Sale

I give feedback as requested, but it is hard to come by in return. Thanks for sharing your thoughts, Peter den Boer
Bruce

 

Oct 24, 2018 08:13 PM #6
Rainmaker
2,023,954
Sharon Tara
Sharon Tara Transformations - Portsmouth, NH
New Hampshire Home Stager

I agree with you. I'm not an agent but I've been both buyer and seller and it's a valuable tool.

Oct 25, 2018 05:03 AM #7
Rainmaker
2,330,243
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

If feedback & input is interefed with...a smaller world is upon you...richfuscious

Oct 25, 2018 06:43 AM #8
Rainmaker
1,011,141
Margaret Goss
Baird & Warner Real Estate - Winnetka, IL
Chicago's North Shore & Winnetka Real Estate

I get feedback about 75% of the time - but often it's useless. Many times the information is just checked off with "not interested." Nothing to go on there.

I've also found that when the agent is local and someone I know or have worked with, the feedback is much better. I think that's where the respect comes in and I wish it were that way more often.

Oct 25, 2018 09:31 AM #9
Rainmaker
3,580,677
Dorie Dillard CRS GRI ABR
Coldwell Banker United Realtors® ~ 512.346.1799 - Austin, TX
Serving Buyers & Sellers in NW Austin Real Estate

Good afternoon  Peter den Boer,

At last an agent who views feedback as a common courtesy, the right thing to do and benefits everyone. I do the same thing and try and make constructive feedback for the seller who made their house ready for my buyer to see. 

Oct 25, 2018 10:57 AM #10
Rainmaker
1,416,463
Beth Atalay
Cam Realty and Property Management - Clermont, FL
Cam Realty of Clermont FL

Hi Peter den Boer, feedback can be a great tool if it's honest, I agree with  Margaret Goss, most of them I receive are useless. I just received one today that says "nice home". That means absolutely nothing to me or the seller. I don't expect to get feedback and advise my seller clients not to expect them at the time of listing.

Oct 25, 2018 11:17 AM #11
Rainmaker
94,579
John Henry
John Henry Masterworks Design International, Inc. - Orlando, FL
Residential Architect, Custom Home Design

Feedback is very helpful in any business and the more positive the better.  Of course you are hoping for detailed feedback about a listing.  Thank you.

Oct 26, 2018 08:33 AM #12
Rainmaker
245,202
Elisa Uribe Realtor #01427070
Golden Gate Sotheby's International - Oakland, CA
California Homes for Sale in the East Bay

Exactly! be it a positive or negative feedback, it will still help to make the best even better!

Oct 26, 2018 09:52 AM #13
Rainer
178,959
Gene Cooper
Gene Cooper Realty - Fayetteville, NC
Investment properties

It always amazes me how few people are professional enough to give feedback.  In my local association the average is less than 30%.

Oct 27, 2018 11:03 AM #15
Ambassador
3,717,184
Jeff Dowler, CRS
Solutions Real Estate - Carlsbad, CA
The Southern California Relocation Dude

I give feedback when asked and certainly appreciate getting it as a listing agent, but so often it either doesn't happen or it's not particularly helpful. But some feedback is very useful to pass on to the seller.

Oct 27, 2018 04:14 PM #16
Rainmaker
925,487
Jan Green
Value Added Service, 602-620-2699 - Scottsdale, AZ
HomeSmart Elite Group, REALTOR®, EcoBroker, GREEN

Couldn't agree more.  It is so frustrating when agents don't share feedback that will help a seller make good decisions going forward.

Nov 01, 2018 07:16 PM #17
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Peter den Boer

MBA,GRI, Associate Broker, Realtor
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