You've gotta admit, it is generally not the workers at the DMV who are the problem. It is the sysem established for handling the volume. I would think they would hire an efficiency expert or team to analzye the work-flow and to devise a system that better works.
Up until the RealID situation in California, our Sacramento DMV accepted appointments, and you could be in and out in 15 minutes. People complained because it could take a couple of hours. Well, that is NOTHING as compared to the Kona DMV. When I heard how long the wait was I almost decided to drive to the Waimea DMV because at least that would be an hour there and an hour back in air conditioned comfort.
You can read more in my personal blog today at this link: The Kona DMV is No Picnic but the State Workers are Great.