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The "Ah-Ha" Moment

By
Real Estate Broker/Owner with Long & Foster Realtors

As agents we have all experienced the "ALL ABOUT ME" genre' of seller's wanting us to reduce our fee when listing a property, usually playing one agent or company against another. Indicating that the "other" agent will reduce their fee, thus holding you hostage to that statement, whether it true or not. Most inexperienced or timid newer agents will "CAVE" immediately to this extortion fearing loss of a possible income and never considering the bottom line on this transaction.

The end product of this extortion, if the fee is reduced, the seller will always expect the agent to perform at 110% on marketing their home for 60% of the fee, yet remain 150% responsible for any and everything that may go awrigh during the transaction. The agent usually will not extoll their value proposition during their listing presentation and when asked to reduce their fee, the agent will resort to a response of the novice spelunker!

Recently one of my experienced and top producing agents, was confronted with this situation, and sought the same advice that I have been giving for years, when agents are confronted with these type of requests. I, again, suggested that she "do the math" as to the effect on her bottom line of such a suggestion, keeping in mind her usual comprehensive marketing and resulting expenses for such a reduction. She went back to her office and returned a short time later with the revelation or "Ah-Ha" moment that if she agreed to such a reduction and compromised her value proposition that she would net less than $400 on the transaction. She promptly proclaimed "why would I want to do that" and was rather enamored with herself that she came up with this resolution.

"Ah-Ha" I guess Good Things happen to those who wait - or procrastinate on the same advice that has been given for years.

Show All Comments Sort:
Kristin Mason
New Market Title Agency - Independence, OH

And moving forward if you reduce your commission for one you had better be prepared to reduce for all.  Which affects your career for the rest of your life!

May 30, 2008 12:47 AM
Charlie Ragonesi
AllMountainRealty.com - Big Canoe, GA
Homes - Big Canoe, Jasper, North Georgia Pros

Great post. If you are full service then you need to charge for it. Otherwise you will lose on your transactions and NOT make up for it in increased volume

May 30, 2008 12:50 AM
Kim Tavares
Legend Residential Sales LLC - Dix Hills, NY
e-PRO - Long Island, NY
especially in this market, higher commissions are more justified than ever with homes staying on the market longer and our market expense increasing
May 30, 2008 01:04 AM
Pat Preston
Shore Realty - Nags Head, NC

As commissions are negotiable between agent and seller, you definitely get what you pay for. Communication with the seller on what you provide is a must.

May 30, 2008 01:08 AM
Chip Jefferson
Gibbs Realty and Auction Company - Columbia, SC

Great Post. Your client would not take less money to do there job, why they should ask you to take less pay for doing yours is crazy!!!

May 30, 2008 02:57 AM
Michael Setunsky
Woodbridge, VA
Your Commercial Real Estate Link to Northern VA

Steve, you are absolutely correct. We tend to forget this is a business and should be treated as such. Reducing our fee one percent doesn't sound like much, but if you do the math it turns out to be almost a 20 percent reduction in the fee received. That will definitely reduce your bottom line in running a business. Thanks for the math lesson.

Great Post!

May 30, 2008 04:38 AM