What do you like and dislike about title companies?

The title companies that I return to are truly partners. They stay on top of things. For example - checking in with me to ensure that I have ordered the termite/WDO inspections, septic inspections, etc. I rarely have someone out in front of me with the details, but I LOVE it when I do!

They also return my calls promptly.

They get me the HUD-1 ASAP and BEFORE they show it to the client.

Problems - No communication, no receipts for the escrow check, last minute preparation of the settlement statments, calling a client after closing about problems with the HUD and not including me, etc.

My title rep is a good friend and bend over backwards to help close a file irrespective of the problems. You need that team attitude to accomplish great results.

I like when the closers add a little humor or personality to the loan closing.  It is nothing worste than a boring closing. If a transaction was ruff a good humor closer can help make for a smooth ending to a ruff transaction.

I used to refer some business to a particular title company.  On one deal, the borrower wanted to use a different company -- I can't exactly remember the reason why.  In any event, the company that I had used in the past refused to issue a "hold harmless" letter for something they previously insured over.  They said they were more than willing to issue a clean commitment if they got the work, but a "hold harmless" was out of the question.  I didn't send them any more business.

As far as deciding to do business with a title company or continuing to do business with them:  prompt, efficient, and friendly closers always help.  Getting the HUD-1 sooner than the morning of closing is a plus; I know that delays in getting the HUD-1 are often due to lender delays, but I've often been a position where the lender sent in their figures promptly and the settlement statement was still late.

Another favorite topic:  wires.  Once a lender sends out a wire, there should be very little delay in processing it.  Some title companies and settlement agencies work with banks who know their business and process incoming wires quickly.  Others work with banks that just don't seem to care.  You can tell the difference.

And while we're at it, fees are pretty important too. 

Best regards,