I am Grateful to Walmart for Great Customer Service

By
Real Estate Agent with Re/Max Eastern inc. RS143922A
https://activerain.com/droplet/5gcN

 helpfulhannahs.com

 

Walmart gave me great customer service. It took some doing but I received more then I bargained for. I am grateful for my 65" Sharp 4K smart TV. Last year my son-in-law, John, and my daughter, Johanna, purchased a 55'' Sharp 4K Smart TV for me on Thanksgiving. They knew how much I wanted that TV.

 

They love to shop after dinner at the big sale at Walmart - the Black Friday sale that now has been moved up to Thanksgiving night at 6pm. They have everything down to a science. Four of them go - my oldest grandson Ryan (17) and my oldest granddaughter Alexis (15) and John and Johanna. They know exactly what they are getting and where to go for each item ...

 

Last year I wrote a post about the TV. Luckily they gave it to me the next day. When John took it out of the box the screen was shattered. We took it back. It appeared it was not the only one. We were told we could have a refund and that was it. I begged for a raincheck. I was told ''NO". I wrote a post and George Souto  recommended I write corporate and complain. James Dray  also agreed with him. So I wrote a letter and an email. To my surprise, I received an answer that someone from the store would be calling me in the next few days. Several days later a very nice lady called me to ask that I come into the store.

 

We talked and I explained what happened and how I was treated. I also told her how much I wanted that Sharp 4k Smart TV. She said, "OK, follow me." As we were walking, she told me she had seen me in the store and knew I was a frequent shopper. When we approached the TV's, she went in the back and told me to wait. A man came out and offered me a few brands I had never heard of - I declined . She tapped me on the shoulder and said, "Follow me." She showed me a 65" Sharp 4K Smart TV just like the one I had purchased except much nicer and bigger. She asked, "What about this one?"

I said, "How much more?"  She said it would be the same price.  I was so excited that I jumped into her arms and said YES

 

I am forever grateful for the wonderful customer service that I received at Walmart. I really never expected to receive anything like this. They really made my Christmas. I am so grateful for the kindness shown to me. She told me I was a valued customer and wanted me to know it. I will continue to tell this story as I will be forever grateful to Walmart for their customer service and making me feel special.

 

I would never hesitate to buy anything at Walmart. If you are not happy with it, they will let you return it. Funny thing is Bloomingdales has the same policy. How many people would compare the two stores? Knowing that if I am unhappy with a product I purchase makes the difference on whether or not I go that store or another store .

  

If you are in the market for a TV, the Sharp 4K Smart 65" has a crystal clear picture. I am so pleased with this brand. Thank you again Walmart!  Here are their Black Friday deals.

 

 

Looking for a Real Estate Agent who Delivers 
Great Customer Service?

Call Hannah Williams - 215 820 3376 - Re/Max Eastern - 

 

 

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hannah williams

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Re/Max Eastern

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215 953 8818

 cell anytime  215 820 3376

HannahRemax@Gmail.Com

 

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Rainmaker
3,341,640
Endre Barath, Jr.
Berkshire Hathaway HomeServices - Beverly Hills, CA
Realtor - Los Angeles Home Sales 310.486.1002

Hannah I am all about customer service, now just to be clear I have never been to a Walmart Store in my life:)) now I have to see where there is one near us, Endre

Nov 16, 2018 11:43 PM #4
Rainmaker
3,163,616
James Dray
Fathom Realty - Bentonville, AR
Exceptional Agents, Outstanding Results

Morning Hannah.

Thanks for the mention. Walmart is hard to beat in our area.  

Nov 17, 2018 02:24 AM #5
Rainmaker
4,432,726
Gita Bantwal
RE/MAX Centre Realtors - Warwick, PA
REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel

It is so nice to read about good customer service . Most people only write about bad experiences . Thank you for sharing.

Nov 17, 2018 04:01 AM #6
Rainmaker
5,775,829
Roy Kelley
Realty Group Referrals - Gaithersburg, MD

Thank you very much for sharing your positive shopping experience.

Have a lovely weekend.

Nov 17, 2018 05:04 AM #7
Rainmaker
3,825,661
Sheila Anderson
Referral Group Incorporated - East Brunswick, NJ
The Real Estate Whisperer Who Listens 732-715-1133

Good morning Hannah. You are a better person than I am. They finally corrected their mistake of treating you badly. The woman who helped you was a winner but it took you having to reach out to get it.

Nov 17, 2018 05:46 AM #8
Ambassador
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George Souto
George Souto NMLS #65149 FHA, CHFA, VA Mortgages - Middletown, CT
Your Connecticut Mortgage Expert

Hannah good to hear it all worked out in the end, and you have been enjoying your new TV set for almost a year.  It pays off to not take the first NO for an answer

Nov 17, 2018 06:54 AM #9
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1,706,597
Joe Pryor
The Virtual Real Estate Team - Oklahoma City, OK
REALTOR® - Oklahoma Investment Properties

This could be one of the few positive reviews I read about for Walmart. I don't go there often but we do use them at our Florida home.

Nov 17, 2018 07:04 AM #10
Rainmaker
2,885,643
Brian England
Arizona Focus Realty - Gilbert, AZ
MBA, GRI, REALTOR® Real Estate in East Valley AZ

I don't shop at Walmart very often at all, but it is good to know that they have good customer service.

Nov 17, 2018 09:21 AM #11
Rainmaker
3,333,805
Lawrence "Larry" & Sheila Agranoff. Cell: 631-805-4400
The Top Team @ Charles Rutenberg Realty 255 Executive Dr, Plainview NY 11803 - Plainview, NY
Long Island Home and Condo Specialists

I too had very good service once, and emailed corporate, called the store manager and also had a" live chat" on the internet. I asked the sales associate if they told her about it...but they NEVER did!

Nov 17, 2018 09:28 AM #12
Rainmaker
2,726,549
Myrl Jeffcoat
GreatWest Realty - Sacramento, CA
Greater Sacramento Real Estate Agent

I sometimes hate to admit that I'm a Walmart "junkie."  However, this morning I was trying to chase down a Butterball turkey that weighed 20 pounds or better.  The first Walmart store only had some that reached 15 pounds.  The second Walmart had a couple that weighed 18.  Finally, the third Walmart gave me the jackpot - a 23 pound Butterball.  The world was set right once again!

Nov 17, 2018 10:17 AM #13
Rainmaker
2,726,549
Myrl Jeffcoat
GreatWest Realty - Sacramento, CA
Greater Sacramento Real Estate Agent

CONGRATULATIONS Hannah, on having this blog FEATURED in the Old Farts Club group!  

Nov 17, 2018 10:18 AM #14
Rainmaker
4,320,038
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Hannah, glad they finally stepped up and did the right thing.  It should have happened before you contacted Corporate.  Bet you are enjoying your TV!

Nov 18, 2018 07:13 AM #15
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Hannah Williams
Re/Max Eastern inc. - Philadelphia, PA
Expertise NE Philadelphia & Bucks 215-953-8818

Kathy Streib  Not only are their prices great but customer service is something I am very happy with

Lisa Von Domek  This is so true not often do we hear the customer is always right

Endre Barath, Jr.  There are many companies that make products exclusively for Walmart  .

Thank you for your comments

Hannah

Nov 18, 2018 10:47 AM #16
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Hannah Williams
Re/Max Eastern inc. - Philadelphia, PA
Expertise NE Philadelphia & Bucks 215-953-8818

James Dray  If not for you and George I would have not wrote to them -

Thank you

Nov 18, 2018 10:49 AM #17
Ambassador
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Hannah Williams
Re/Max Eastern inc. - Philadelphia, PA
Expertise NE Philadelphia & Bucks 215-953-8818

Gita Bantwal  I was so overwhelmed to receive this TV at this cost that I had to show my appreciation

Roy Kelley It is not often the a company will make up for mistakes in bad judgment but they went over and beyond to make me happy

Sheila Anderson  Yes but they went over and beyond then what they had too

George Souto  I am so glad I listened to your advise . I would have not thought of writing that complaint myself -Thanks again

Thank you for your input

Hannah

 

 

Nov 18, 2018 02:00 PM #18
Ambassador
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Hannah Williams
Re/Max Eastern inc. - Philadelphia, PA
Expertise NE Philadelphia & Bucks 215-953-8818

Joe Pryor  It may not be a fancy store but I don't need the bells and whistles - plus somestimes I enjoy watching the fashion show

Brian England  Their Pharmact has excellant prices also - I use a small one myself but seniors in my area swear by their prices

Lawrence "Larry" & Sheila Agranoff. Cell: 631-805-4400  I did have a positive on line experience also . 

Thank you for your feedback

Hannah

Nov 18, 2018 02:05 PM #19
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Hannah Williams
Re/Max Eastern inc. - Philadelphia, PA
Expertise NE Philadelphia & Bucks 215-953-8818

Myrl Jeffcoat  So glad to hear I am not the only Walmart junkie -

Thank you for the Feature  it is greatly appreciated -- good to know where to shop this time of year

Hannah

Nov 18, 2018 02:07 PM #20
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Hannah Williams
Re/Max Eastern inc. - Philadelphia, PA
Expertise NE Philadelphia & Bucks 215-953-8818

Joan Cox  Well if they had I would not be watching a 65" TV a would be watching a 55"  so in a way I am grateful for the rudeness and very grateful for Walmart making sure I was happy and making it right .

To me that was wonderful customer service that I will never forget

Thank you for your input

Hannah

Nov 18, 2018 02:14 PM #21
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3,985,028
Debbie Reynolds
Platinum Properties - Clarksville, TN
Your Dedicated Clarksville TN Real Estate Agent

That is excellent, Hannah. Now that is how to impress a frequent shopper that they want to keep. It is truly good customer service.

Nov 24, 2018 05:13 PM #22
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Hannah Williams
Re/Max Eastern inc. - Philadelphia, PA
Expertise NE Philadelphia & Bucks 215-953-8818

Debbie Reynolds  Well i am singing their praises and will never forget their wonderful customer service

Thank you Deb  for sponsoring this contest

Hope your Holiday was great

Hannah

Nov 25, 2018 12:47 PM #23
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