Walmart gave me great customer service. It took some doing but I received more then I bargained for. I am grateful for my 65" Sharp 4K smart TV. Last year my son-in-law, John, and my daughter, Johanna, purchased a 55'' Sharp 4K Smart TV for me on Thanksgiving. They knew how much I wanted that TV.
They love to shop after dinner at the big sale at Walmart - the Black Friday sale that now has been moved up to Thanksgiving night at 6pm. They have everything down to a science. Four of them go - my oldest grandson Ryan (17) and my oldest granddaughter Alexis (15) and John and Johanna. They know exactly what they are getting and where to go for each item ...
Last year I wrote a post about the TV. Luckily they gave it to me the next day. When John took it out of the box the screen was shattered. We took it back. It appeared it was not the only one. We were told we could have a refund and that was it. I begged for a raincheck. I was told ''NO". I wrote a post and George Souto recommended I write corporate and complain. James Dray also agreed with him. So I wrote a letter and an email. To my surprise, I received an answer that someone from the store would be calling me in the next few days. Several days later a very nice lady called me to ask that I come into the store.
We talked and I explained what happened and how I was treated. I also told her how much I wanted that Sharp 4k Smart TV. She said, "OK, follow me." As we were walking, she told me she had seen me in the store and knew I was a frequent shopper. When we approached the TV's, she went in the back and told me to wait. A man came out and offered me a few brands I had never heard of - I declined . She tapped me on the shoulder and said, "Follow me." She showed me a 65" Sharp 4K Smart TV just like the one I had purchased except much nicer and bigger. She asked, "What about this one?"
I said, "How much more?" She said it would be the same price. I was so excited that I jumped into her arms and said YES.
I am forever grateful for the wonderful customer service that I received at Walmart. I really never expected to receive anything like this. They really made my Christmas. I am so grateful for the kindness shown to me. She told me I was a valued customer and wanted me to know it. I will continue to tell this story as I will be forever grateful to Walmart for their customer service and making me feel special.
I would never hesitate to buy anything at Walmart. If you are not happy with it, they will let you return it. Funny thing is Bloomingdales has the same policy. How many people would compare the two stores? Knowing that if I am unhappy with a product I purchase makes the difference on whether or not I go that store or another store .
If you are in the market for a TV, the Sharp 4K Smart 65" has a crystal clear picture. I am so pleased with this brand. Thank you again Walmart! Here are their Black Friday deals.
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