How long does it take?

By
Services for Real Estate Pros with Marte Cliff Copywriting

How long does it take to hit reply and type “Got it?”

I’m feeling slightly annoyed by what feels to me like rudeness – and I’m wondering why it is so common.

Here’s the story: Sometimes people purchase my letter sets and have trouble opening the polite or rudezip file. Sometimes they open the file on their phones too many times, then can’t open it again when they get to their computers. Sometimes they open it too many times on their computers without saving the contents.

For whatever reason, they write and ask me if I can resend the link. Instead of doing that – which would be time-consuming – I just send the zip file to them directly. I always ask that they let me know they got it, because sometimes mail with attachments goes to a junk folder.

About half of the people write back and say “Thanks. Got it!” Some are even nicer – they write a short note thanking me for getting back to them quickly.

And then there are the others. I generally wait for a day, then write and ask if they got the letters. Once in a while I’ll get a reply. If I don’t, I forget about it, thinking that if they did not get them, they’d tell me.

The same is true for some people who hire me to write a bio, a web page, or some other kind of real estate copy.

Most will reply immediately when I send the first draft. Others do not – even when I write to ask if they got it.

A couple of times I’ve gotten a message a week or two later saying “I was on vacation. I'll look at it in the next day or two.” (This one is really annoying if I've burned the midnight oil to meet a deadline.)

Sometimes my messages arrive when the person is busy – they can’t reply immediately. But when I write a day later to say “Did you get it?” it seems like they could respond within the next 24 hours at least.

I'm sure you run into the same annoyance when trying to confirm an appointment, get the answer to a question, or check to see if the document you sent reached its proper destination.

I don't understand the rudeness.

How long can it take to type "yes," "no," “got it,” or "I'm tied up - will get back to you soon?"

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Rainmaker
219,348
Dale Taylor
Re/Max 10 New Lenox Illinois - Frankfort, IL
Realtor = Chicago Illinois Homes Townhomes Condos

Your story reminded me of a Newbie cooperating with me on her 1st transaction. I did my normal thing of going out of my way of causing my Colleague to fully enjoy cooperating with me. Only - the next time I ran into her about 6 months later, she was furious with me! She told me I made her believe every transaction was going to be like the 1 she had with me. She said she felt like she has been to hell and back since cooperating with me. My point? Agents forget when they make the effort to treat everyone better than they are treated, this is a marketing tool that keeps on giving. When their listing comes on the market, potential cooperating Agents make that extra effort to include the listing in their tours and encourage the Buyers to give it extra consideration.

Nov 30, 2018 09:39 PM #13
Rainmaker
2,720,539
Nina Hollander
Coldwell Banker Residential Brokerage | Charlotte, NC - Charlotte, NC
Your Charlotte/Ballantyne/Waxhaw/Fort Mill Realtor

It doesn't take long, Marte, to answer your question. We're all so focused on various frustrtions in our lives as real estate agents, it was interesting to get a peek into what is annoying on your side of the equation.

Dec 01, 2018 05:05 AM #14
Ambassador
1,687,043
Debb Janes EcoBroker and Bernie Stea JD
ViewHomes of Clark County - Nature As Neighbors - Camas, WA
REALTORS® in Clark County, WA

Agree. It should be SOP. Not sure why it is difficult for many to get this simple task done. 

Dec 01, 2018 08:01 AM #15
Ambassador
3,581,795
Kathy Streib
Room Service Home Staging - Delray Beach, FL
Home Stager - Palm Beach County,FL -561-914-6224

Hi Marte- even a thumbs up (like in a text) would help. When I contact someone to see if they received something I sent them, I always feel as if I'm the one who is being the annoying one. 

Dec 01, 2018 08:02 AM #16
Rainer
343,370
Jerry Lucas
ABC Legal Docs LLC - Colorado Springs, CO
Mobile Notary Colorado Springs, CO Notary Training

Check your email program for tracking options. Outlook has options to send you a receipt when email is delivered or opened to read.

See MS Office Read Receipts

Dec 01, 2018 08:05 AM #17
Rainmaker
1,451,499
Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

Dale Taylor Being considerate and cooperative does have its rewards. Hope the lady got over being mad at you!

Nina Hollander - I guess we all get frustrated when people can't extend simple courtesies.

Dec 01, 2018 08:46 AM #18
Rainmaker
1,451,499
Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

Debb Janes EcoBroker and Bernie Stea JD It does seem really simple. I have a friend who only checks her email every week or so - so I would never expect a reply from her the same day. But I'm pretty sure real estate agents check theirs at least once a day.

 

Dec 01, 2018 08:48 AM #19
Rainmaker
1,451,499
Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

Kathy Streib Yes, I feel that way too - and isn't that silly?

Thanks Jerry Lucas - I'll check to see what's available for Thunderbird.

 

Dec 01, 2018 08:49 AM #20
Ambassador
3,027,640
Chris Ann Cleland
Long and Foster REALTORS®, Gainesville, VA - Bristow, VA
Associate Broker, Bristow, VA

Common courtesy isn't so common anymore.  That's the conclusion I come to again and again in so many circumstances.

Dec 01, 2018 11:35 AM #21
Rainmaker
3,831,450
Joan Cox
Metro Brokers - House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Marte, that would be very frustrating, and definitely it only takes a minute or two to reply you got the information.  

Dec 02, 2018 07:18 AM #22
Rainmaker
4,961,931
Roy Kelley
Realty Group Referrals - Gaithersburg, MD
Roy and Dolores Kelley Photographs

Thank you very much, Marte, for sharing your experience and your thoughts.

Gmail makes it easy by providing some words for a quick response.

Dec 02, 2018 08:35 AM #23
Rainmaker
1,451,499
Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

Chris Ann Cleland Remember the book "Everything I needed to know I learned in kindergarden?" I think some people forgot what they learned there. Or Mom and Dad forgot to teach them.

Joan Cox Really - hitting reply and typing "Got it" is a matter of seconds.

 

Dec 02, 2018 10:01 AM #24
Rainmaker
1,451,499
Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

Roy Kelley I didn't know that about gmail - thanks!

Dec 02, 2018 10:01 AM #25
Ambassador
3,786,031
Jeff Dowler, CRS
Solutions Real Estate - Carlsbad, CA
The Southern California Relocation Dude

Hi MArte

I certainly understand your frustration - this seems to happen on all time. Given that technology sometimes fails us, it's reasonable to expect that someone will let you know they received the email/text/document, or not, in particular if you ask them to!

Jeff

Dec 03, 2018 05:48 PM #26
Rainmaker
1,451,499
Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

Jeff Dowler, CRS I think it's reasonable, but there are a few individuals who can't be bothered.

Thank goodness for the rest of the people!

Dec 03, 2018 07:45 PM #27
Rainer
456,642
Kimo Jarrett
WikiWiki Realty - Huntington Beach, CA
Pro Lifestyle Solutions

Never had that challenge, I have always used Outlook. 

Dec 03, 2018 11:42 PM #28
Rainmaker
1,416,084
Georgie Hunter R(S) 58089
Hawai'i Life Real Estate Brokers - Haiku, HI
Maui Real Estate sales and lifestyle info

I can understand the vacation excuse, but otherwise I feel your pain.

Dec 05, 2018 11:23 AM #29
Rainmaker
1,451,499
Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

You've been fortunate, Kimo Jarrett.

Georgie Hunter R(S) 58089 - I don't understand not mentioning that you're going to be away after you've asked someone (or rather, paid someone) to provide something. These days, before I start a bio, I ask if the customer will be available to answer additional questions and review the bio when it's finished.

 

Dec 05, 2018 11:30 AM #30
Ambassador
2,895,592
Debe Maxwell, CRS
www.iCharlotteHomes.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310 - Charlotte, NC
Charlotte Homes for Sale - Charlotte Neighborhoods

It's a simple courtesy - missing in a LOT of people these days, Marte! 

I got a call from an IRATE agent from a company known to send spammy emails on Thursday. He was all upset because I hadn't responded to his Offer email. WELL, it had gone to a junk folder but, while I had him on the phone, I found it. I said, "That's why I always make a quick call to the listing agent to let them know to look for it in their inbox." To that, he retorted, "I don't like to talk on the phone and expect responses from people when I email them something!" 

The 'got it' or 'thank you - got it' responses are fewer and farther between as well. It's such a simple thing to do but, as I said, manners is something missing in our business - and in society in general!

Dec 08, 2018 09:09 PM #31
Rainmaker
1,451,499
Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

Debe Maxwell, CRS I don't think it would occur to me to respond to spammy email, or to open an email from someone who made a habit of sending it.

I agree that if it's something important and time-sensitive, such as an offer, calling to let them know it's coming or checking to see that it arrived is the smart thing to do.

I often forget to look at my junk mail - and every now and then some "real" mail lands there. Sometimes it's from someone I correspond with regularly - no rhyme or reason to it.

I do always have some concern about sending mail with attachments, so quite often write first to say "Watch for it."

I think the irate agent needs to learn some manners - and maybe convince his company to quit sending spammy junk!

 

Dec 08, 2018 11:39 PM #32
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