How long does it take to hit reply and type “Got it?”
I’m feeling slightly annoyed by what feels to me like rudeness – and I’m wondering why it is so common.
Here’s the story: Sometimes people purchase my letter sets and have trouble opening the zip file. Sometimes they open the file on their phones too many times, then can’t open it again when they get to their computers. Sometimes they open it too many times on their computers without saving the contents.
For whatever reason, they write and ask me if I can resend the link. Instead of doing that – which would be time-consuming – I just send the zip file to them directly. I always ask that they let me know they got it, because sometimes mail with attachments goes to a junk folder.
About half of the people write back and say “Thanks. Got it!” Some are even nicer – they write a short note thanking me for getting back to them quickly.
And then there are the others. I generally wait for a day, then write and ask if they got the letters. Once in a while I’ll get a reply. If I don’t, I forget about it, thinking that if they did not get them, they’d tell me.
The same is true for some people who hire me to write a bio, a web page, or some other kind of real estate copy.
Most will reply immediately when I send the first draft. Others do not – even when I write to ask if they got it.
A couple of times I’ve gotten a message a week or two later saying “I was on vacation. I'll look at it in the next day or two.” (This one is really annoying if I've burned the midnight oil to meet a deadline.)
Sometimes my messages arrive when the person is busy – they can’t reply immediately. But when I write a day later to say “Did you get it?” it seems like they could respond within the next 24 hours at least.
I'm sure you run into the same annoyance when trying to confirm an appointment, get the answer to a question, or check to see if the document you sent reached its proper destination.
I don't understand the rudeness.
How long can it take to type "yes," "no," “got it,” or "I'm tied up - will get back to you soon?"