I Need Help Now

By
Services for Real Estate Pros with Referral Group Incorporated

I have been an AT&T customer forever. I have been with them since they were Bell Atlantic. In short it has been about 40 years. In the area I live AT&T was the only service for cell service when I moved here. There were other providers but none had any service in my new small town. And so I stayed with them, overpaid, and was abused with every increasing prices without the ability to text. Whenever there were increases and I wanted to do better I was told I already had their best deal.

About a month ago, I paid my bill and asked to cancel my service. It was only then that I was offered a free phone, texting included and a prepaid account for half of what I was paying.

Long story short, there was no free phone, and the credit balance I was owed could not be refunded or applied to my prepaid service. I made numerous phone calls, was talked to like an errant child, was told to call another department. Each call was worse than the one before and there was never a manager available.

In total frustration I wrote to the CEO and sent it certified return requested mail. Today it came back to me saying they would not accept delivery.

So if you ever deal with this lousy company remember they don't care about you and will not ever correct their own mistakes. I am beyond frustrated and if you will re-blog this I would really appreciate it.

 

Posted by

When you think about real estate, it is time to focus. I have helped people for close to thirty years in all areas, and made the process not only simple but enjoyable. Why should you go it alone or settle for less? Call me and find a partner to help, direct and get you where you want to be.

Sheila Anderson

The Real Estate Whisperer...... Consultant, Trainer, Facilitator 732-715-1133

 

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Rainmaker
477,251
Francine Viola
Coldwell Banker Evergreen Olympic Realty, Olympia WA - Olympia, WA
In Tune with your Real Estate Needs - Olympia WA

That is really too bad to hear.   Just absolutely no reason for this very poor customer service or lack thereof - so sorry for your frustration.  I hope it can get resolved quickly. 

Dec 04, 2018 03:17 PM #5
Rainmaker
3,277,073
Sheila Anderson
Referral Group Incorporated - East Brunswick, NJ
The Real Estate Whisperer Who Listens 732-715-1133

There is no resolution Francine. They just don't care. I will have to go to another provider. I would really appreciate a re-blog on it please. TY       Sheila

Dec 04, 2018 03:22 PM #6
Ambassador
2,811,846
Tammy Lankford,
Lane Realty Eatonton, GA Lake Sinclair, Milledgeville, 706-485-9668 - Eatonton, GA
Broker GA Lake Sinclair/Eatonton/Milledgeville

don't ask me where I got it.

rs2982@att.com (direct)
randall.stephenson@att.com
phone: 210-351-5401 (direct to his secretary) 
fax 210-351-3553
alternate phone: 210-821-4105 (headquarters, press 3, ask for Mr. Stephenson's office)

But once upon a time someone passed it along to me and while it wasn't totaly resolution, it did end the nightmare.

Dec 04, 2018 07:51 PM #7
Ambassador
3,783,501
Jeff Dowler, CRS
Solutions Real Estate - Carlsbad, CA
The Southern California Relocation Dude

AT & T has some of the worst customer service around. They are a huge company and still manage to get by with the poor service, etc. they provide.

Looks like Tammy has some suggestions - hope that works.

So sorry about the problems - just reading it made me cringe.

Jeff

Dec 04, 2018 08:49 PM #8
Rainmaker
2,959,688
Endre Barath, Jr.
Berkshire Hathaway HomeServices - Beverly Hills, CA
Realtor - Los Angeles Home Sales 310.486.1002

Well I am so glad I read this post because I left AT& T about 25 years ago and never looked back... on the flip side I am sorry that this is what it took you to finally switch, Endre

Dec 04, 2018 11:06 PM #9
Rainmaker
3,277,073
Sheila Anderson
Referral Group Incorporated - East Brunswick, NJ
The Real Estate Whisperer Who Listens 732-715-1133

Thank you Tammy.      Sheila

Dec 05, 2018 04:50 AM #10
Rainmaker
3,277,073
Sheila Anderson
Referral Group Incorporated - East Brunswick, NJ
The Real Estate Whisperer Who Listens 732-715-1133

TY Jeff.      Sheila

Dec 05, 2018 04:51 AM #11
Rainmaker
3,277,073
Sheila Anderson
Referral Group Incorporated - East Brunswick, NJ
The Real Estate Whisperer Who Listens 732-715-1133

Thanks Endre.     Sheila

Dec 05, 2018 04:52 AM #12
Rainmaker
2,717,481
Nina Hollander
Coldwell Banker Residential Brokerage | Charlotte, NC - Charlotte, NC
Your Charlotte/Ballantyne/Waxhaw/Fort Mill Realtor

The happiest day of my life was when I told AT&T to take a hike... we've never looked back.

Dec 05, 2018 05:39 AM #13
Rainmaker
3,277,073
Sheila Anderson
Referral Group Incorporated - East Brunswick, NJ
The Real Estate Whisperer Who Listens 732-715-1133

I hear you Nina. Thanks.      Sheila

Dec 05, 2018 06:18 AM #14
Rainmaker
2,229,107
Brian England
Arizona Focus Realty - Gilbert, AZ
MBA, GRI, REALTOR® Real Estate in East Valley AZ

That seems to be the sad way of the world these days, we have to threaten to cancel before they will give us a decent deal,whether it be for internet service, cell phone service, tv service or even auto insurance among many other services.

Dec 05, 2018 06:21 AM #15
Rainmaker
3,277,073
Sheila Anderson
Referral Group Incorporated - East Brunswick, NJ
The Real Estate Whisperer Who Listens 732-715-1133

It is sad Brian, but there is none worse than AT&T. TY     Sheila

Dec 05, 2018 06:28 AM #16
Rainmaker
1,421,605
Bob "RealMan" Timm
Tivoli Custom Homes - Minot, ND
Bob Timm, Project Coordinator for Tivoli Homes

I feel your pain Sheila Anderson (sorry to use that over used phrase) as I was dealing with horrible service from Obama care yesterday.

As far a phone service we have been very happy with the services we receive through Walmart both Straight Talk Home Phone services and their cell phone service. They were a bit of a pain to set up the 1st time but we have had years of excellent service since.

Dec 05, 2018 07:59 AM #17
Ambassador
3,579,001
Kathy Streib
Room Service Home Staging - Delray Beach, FL
Home Stager - Palm Beach County,FL -561-914-6224

Hi Sheila- we had AT&T for years. I learned that you had to call them and ask for special rates or services because you were a loyal customer and then they would give it to you. When we moved to Northern VA we switched to Verizon because we could not get good cell service via AT&T where we lived. 

Dec 05, 2018 08:24 AM #18
Rainmaker
3,277,073
Sheila Anderson
Referral Group Incorporated - East Brunswick, NJ
The Real Estate Whisperer Who Listens 732-715-1133

Thanks Bob.              Sheila

Dec 05, 2018 09:54 AM #19
Rainmaker
3,277,073
Sheila Anderson
Referral Group Incorporated - East Brunswick, NJ
The Real Estate Whisperer Who Listens 732-715-1133

Hi Kathy. No amount of talk made it better. They are the worst company I have ever dealt with period.

Dec 05, 2018 09:55 AM #20
Rainmaker
2,323,474
Myrl Jeffcoat
GreatWest Realty - Sacramento, CA
Greater Sacramento Real Estate Agent

I feel your pain, Sheila.  Over the years my history with AT&T has mirrored your's.  About a year and a half ago, I switched my cell service to Consumer Cellular.  The difference in customer service is the difference between night and day.  I still have my land line and internet with AT&T, who actually rewired my house free of charge, and lowered my bill for internet services shortly after I canceled my cell service with them.  I often wonder why companies offer perks to entice new customers, rather than offering to their existing ones, and lose them instead.

Dec 05, 2018 10:04 AM #21
Rainmaker
3,277,073
Sheila Anderson
Referral Group Incorporated - East Brunswick, NJ
The Real Estate Whisperer Who Listens 732-715-1133

Well said Myrl. The only answer I can think of is arrogance. TY      Sheila

Dec 05, 2018 10:07 AM #22
Rainmaker
4,630,115
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

I'm going to re-blog this post in a week or so so it will get some more traction and maybe be seen by someone at AT&T who cares.

Dec 06, 2018 05:39 AM #23
Rainmaker
3,277,073
Sheila Anderson
Referral Group Incorporated - East Brunswick, NJ
The Real Estate Whisperer Who Listens 732-715-1133

Thank you Gabe. I really appreciate that.       Sheila

Dec 07, 2018 07:58 AM #24
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