PLEASE DON'T SHOOT THE MESSENGER

Reblogger Will Hamm
Real Estate Broker/Owner with Hamm Homes

Please DON"T shoot the messenger is a great Blog from Grant that has a great message.

Original content by Grant Schneider

 

Have you ever started a meeting or announcement with the phrase."Now please don't shoot the messenger?"  If you have found yourself in this situation  please read on.  If you are a broker owner I am sure you have found yourself in this situation.

The message may not be welcome but the way the messenger delivers it makes all the difference in the world.  I should add that you need to have empathy. I recently met with the leaders of one of my Westchester County New York organizations to present results of an employee survey. The employees felt that there were had been many changes and they didn’t understand why. Productivity almost always suffers in times of great change because employee stress dramatically increases due to the universal fear of the unknown. Often senior executives genuinely believe they are communicating with employees when it comes to matters that affect them. Unfortunately, they often underestimate the number of matters that includes.

Can you say with certainty that you know what is important to your team or your employees and what to tell them? The only way to know is to put yourself in their shoes and see things from their position and mindset. Think to yourself, “If I were hearing this information what would I be worried about right now in the current situation?” If you were that employee what would be important for you to know? What is the worst thing that could happen, and would you want to know about it in advance? How would you want to be told?

How would you be answering these questions? You can’t answer the questions without the input from your team—the people affected by the changes. Depending on how much you can discuss, or how much is already known, you might ask a few individuals what the grapevine is saying, and what people are worrying and wondering about.

Now, armed with this information, draft the answers to the questions. Of course they must be truthful answers, for insincerity is easily recognized and will deal a deathblow to your communication efforts. Then they must be couched in terms that are clear and uncompromising, but also considerate and compassionate. It's worth spending some time on this part. Lack of commitment to your message is also easily read and will automatically raise the cynicism level among employees.

You should carefully consider the media used to communicate your message. The way a person receives news can dramatically affect how he or she feels about it, so you need to choose the medium very carefully. E-mail can be perceived as cold and unfeeling in many cases, although it is useful for routine updates that don't have emotional overtones. Some messages are better spoken, either by managers to their groups or by the CEO to the whole organization.

If the messengers don't have highly developed communication skills, it's worth engaging services of people can coach them in the tools of two way communication. The message must remain honest, clear, and compassionate.

 

Communication

And above all, follow through on your commitments and promises. Nothing turns employees off more than empty words. Sincere, caring, ongoing communication can form the basis for building employee engagement when the present time of turmoil ends.  For a similar post on our web site read DOES YOUR MESSAGE INFORM ON CONFUSE?

How are you communicating? Could you use help in doing it better?

Contact us to learn more

or call 914-953-4458.

 

Real estate expertise provided by Grant Schneider on ActiveRain

 

Business Coach - Strategic Plans - Sales and Marketing Coach

Grant Schneider- Personal and Professional business coachGrant Schneider - Leadership and Business Coach Creating Successful Business Outcomes

President Performance Development Strategies

- Business Coach

- Business Performance and Strategic Business Plans 

- Sales and Marketing Coach

- Organizational Effectiveness

- Time Effectiveness and Organization

914-953-4458, Armonk NY 10504 grant@pdstrategies.com

Visit my website www.pdstrategies.com for information on how you can obtain quantum leaps in your business performance.

Helping businesses go from "good to great"

 

Perfomance Development Strategies - Westchester NY

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Rainmaker
3,848,529
William Feela
WHISPERING PINES REALTY - North Branch, MN
Realtor, Whispering Pines Realty 651-674-5999 No.

I think I read this one before, but not all of it was familiar.

thanks for re-blogging it

Dec 05, 2018 08:54 PM #1
Rainmaker
2,643,353
James Dray
Fathom Realty AR LLC - Bentonville, AR
Exceptional Agents, Outstanding Results

Morning again Will.

I follow Grant, so I wonder why I missed this one.   Hmm, now I wonder how many more I have missed?

Dec 06, 2018 01:51 AM #2
Rainmaker
1,694,324
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Good morning Will - thanks so much for re blogging.  I appreciate it.  Have a great day.

Dec 06, 2018 03:11 AM #3
Rainmaker
2,969,591
Sally K. & David L. Hanson
EXP Realty 414-525-0563 - Brookfield, WI
WI Realtors - Luxury - Divorce

Delivering "THE news" is not always pleasant...and true enough,the method has a lot to do with the perception of the message.

Dec 06, 2018 04:25 AM #4
Rainmaker
2,929,208
Wayne Martin
Wayne M Martin - Chicago, IL
Real Estate Broker - Retired

Good morning Will. I am always amazed at how much I miss of those that I follow. Thanks! Enjoy your day!

Dec 06, 2018 04:49 AM #5
Rainmaker
3,275,863
Sheila Anderson
Referral Group Incorporated - East Brunswick, NJ
The Real Estate Whisperer Who Listens 732-715-1133

Good morning Will. I don't think I read this one so off I go to do so now.

Dec 06, 2018 06:30 AM #6
Rainmaker
2,844,466
Will Hamm
Hamm Homes - Aurora, CO
"Where There's a Will, There's a Way!"

Hello William Feela,  I have the same problem sometime.

 

Dec 06, 2018 01:13 PM #7
Rainmaker
2,844,466
Will Hamm
Hamm Homes - Aurora, CO
"Where There's a Will, There's a Way!"

Hello Shiela Anderson,  It is a good one!

 

Dec 06, 2018 01:13 PM #8
Rainmaker
2,844,466
Will Hamm
Hamm Homes - Aurora, CO
"Where There's a Will, There's a Way!"

Hello Wayne, I am like you follow lots and do not see enough!

 

Dec 06, 2018 01:14 PM #9
Rainmaker
2,844,466
Will Hamm
Hamm Homes - Aurora, CO
"Where There's a Will, There's a Way!"

Hello Sally and David,  it all on how you say something.

 

Dec 06, 2018 01:15 PM #10
Rainmaker
2,844,466
Will Hamm
Hamm Homes - Aurora, CO
"Where There's a Will, There's a Way!"

Hello grant it was a good one to reblog!

 

Dec 06, 2018 01:15 PM #11
Rainmaker
2,844,466
Will Hamm
Hamm Homes - Aurora, CO
"Where There's a Will, There's a Way!"

Hello James Dray,   I miss more then I can see.

 

Dec 06, 2018 01:16 PM #12
Rainmaker
2,892,339
Kristin Johnston - REALTOR®
RE/MAX Realty Center - Waukesha, WI
Giving Back With Each Home Sold!

Great reblog...I did not see the original so I appreciate the reshare

Dec 10, 2018 05:43 AM #13
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