How Google Ads took my money. Bad Story

Real Estate Broker/Owner with Broker Associate / Team Lead - Texas Pride Realty Group 0503820 TX

In September I tried to run my first Google Ad.  I called it First Attempt.  I put a limit of $500 a month and picked my keywords and came up with a good description of my services and launched the ad.  An hour or so went by and I got a notice my ad was declined because I didn't fill it out right. 

No problem.  A few days later I tried again.  I tried to correct my ad and launched.  Again, a few hours later I got a decline letter.  Okay, so I was missing something.   My fiancee and I left town for an early honeymoon and I figured I would handle it when we got back.

While we were over in the UK, Google sent me an email that said they were "fixing" my ad.  I wasn't paying attention to my email as I was away on honeymoon.  As far as I knew my ad was not running. 

After fixing the ad, Google ran NINE TIMES THE MONTHLY LIMIT in 10 days  I had a monthly limit of $500, they ran $4,500.  The ran my debit-card account dry and then they ran the savings out because the over-draft protection kicked in. 

I called Google and got no help.  I protested the charges with VISA and their response was "Google says you agreed to it".  Even with the printed log that shows two new adds called "GOOGLE CREATED: First Attempt" and "GOOGLE CREATED: Second attempt", Visa still took Google's word that I had clicked some checkbox and agreed to spend NINE TIMES my monthly ad spend in 10 days. 

I've written certified letters.  I've requested arbitration from VISA.  Nothing.  It's just insane. 

I will not trust them ever again.  They have never responded to my letters and VISA has sided with them completely.  Where is a person to turn?


Comments (4)

Mike Baltierra
Rise Realty - Eastvale, CA
Full Service at Your Service Realtor-Eastvale CA

That is terrible. It's hard to find justice. I've been reading that Google+ has been going down hill and that we should cancel being any part of them. They've kept it on the dl ,well because they are Google. I hope you get this solved.

Dec 18, 2018 03:10 PM
William Feela
Realtor, Whispering Pines Realty 651-674-5999 No.

Well, this sure shows why I stay with my local paper that many in my area still read

Dec 18, 2018 08:09 PM
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Bob, that is a bad story, and one we should all learn from.  Google ads have not worked for me anyway, no more from now on for sure! 

Dec 19, 2018 07:06 AM
Richard Woodward NMLS#217454
Service First Mortgage, NMLS #166487 - Dallas, TX
Service Beyond Expectations! Your Texas Lender

Wow!  That is amazing.  I hope you got some justice.  Good luck.

Mar 13, 2019 03:41 PM