Bringing Customer Service to a New Dimension of Customer Experience

By
Real Estate Agent with Keller Williams of Central PA RS334568

Grocery shopping can be a mind numbing experience but when I step inside Wegmans on the Carlisle Pike Mechanicsburg, PA, it is truly like being whisked away to another land. 

The bakery transports me back to a visit to Italy and the aroma of fresh baked bread that I awoke to each morning, the seafood department brings me to my childhood memories of Freeport, NY shopping with my parents for the fresh catch of the day, the display of cheeses and olives escort me to fond memories of holiday dinners with my grandmother and many family members.

Wegmans understands that the attention to detail from the ceiling to the floor is what makes the difference.

Yet, what truly lingers in my mind long after my car has pulled out of the parking lot is my heartfelt interactions with a produce employee named Michael Bennett.

I particularly love the produce department.  The vibrancy of colors and vast assortment of fruits and vegetables is such an outstanding welcome upon entry - and there, in the midst is Michael.  I seem to be lucky enough to shop on the days that he is working and he truly brings my level of customer service to a whole new dimension of customer experience. 

Michael's genuine smile and attentiveness to the unspoken needs of the customers in his space is most memorable.  He goes out of his way to weigh and tag my selections and always offers a kind word.  He is truly a ray of sunshine and encouragement.  His presence is truly a gift to those that shop at Wegmans in Mechanicsburg, PA.

Thank you Michael Bennett for being exactly who you are!!

To Contact me: mariasapio.com

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Pennsylvania Cumberland County Mechanicsburg
Tags:
customer service
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mechanicsburg pa
maria sapio realtor carlisle pa
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wegmans mechanicsburg pa
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Rainmaker
3,536,435
Will Hamm
Hamm Homes - Aurora, CO
"Where There's a Will, There's a Way!"

Customer Service is the key to so many business, it either breaks the business if it is not there or can expand that business if it is great.

 

Jan 04, 2019 07:36 AM #19
Rainmaker
563,229
Maria Sapio
Keller Williams of Central PA - Carlisle, PA
Real Estate Agent- Carlisle, PA. Mariasapio.com

Will Hamm - Every once in a while an individual will raise the bar from customer service to outstanding customer experience!

Jan 04, 2019 07:40 AM #20
Rainmaker
5,009,393
Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy

Maria,

I loved your story.  As you no doubt know, I follow all aspects of the luxury industry, and the one that is still lacking in some of the brands is the consistency of service across the globe...A

Jan 04, 2019 08:39 AM #21
Rainmaker
563,229
Maria Sapio
Keller Williams of Central PA - Carlisle, PA
Real Estate Agent- Carlisle, PA. Mariasapio.com

Ron and Alexandra Seigel - Yes, and when an employee truly cares, it not only shines, it illuminates the store!!

Jan 04, 2019 08:50 AM #22
Rainmaker
552,546
Francine Viola
Coldwell Banker Evergreen Olympic Realty, Olympia WA - Olympia, WA
REALTOR®, In Tune with your Real Estate Needs

I can't say I've met too many unfriendly produce guys - they all seem to really like their jobs and are attentive to the shoppers!

Jan 04, 2019 04:25 PM #23
Rainmaker
563,229
Maria Sapio
Keller Williams of Central PA - Carlisle, PA
Real Estate Agent- Carlisle, PA. Mariasapio.com

Francine Viola - I really enjoy hanging out in the produce section too - it's so alive with an assortment of bright colors!!

Jan 04, 2019 05:35 PM #24
Rainer
202,876
Anne Corbin
Long and Foster - Lake Anna - Spotsylvania, VA
Serving Lake Anna & Central Virginia

So we need to make sure we are Michael's out there as realtors!! Giving quality service that makes a customer/client want to take our picture like you did with Michael. Great pic, too.

Jan 04, 2019 08:23 PM #25
Rainmaker
1,623,887
Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

I love our local grocery store. It's nothing like yours because this town is just too small to support things like a fresh seafood department, etc.

However, everyone working there EXCEPT the produce manager is friendly and helpful. He's been there for years and I can't figure out why they keep him. Every other person they've hired who was rude or unfriendly was gone within a week.

Just one of those mysteries...

Jan 04, 2019 09:35 PM #26
Rainmaker
1,539,952
Amanda S. Davidson
Amanda Davidson Real Estate Group Brokered By eXp Realty - Alexandria, VA
Alexandria Virginia Homes For Sale

Maria, your story was the perfect start to my day. You can see the joy in his face and it's so wonderful he's made such a great impression on you. I love Wegmans and find their employees are always very kind and seem happy to be working. Great post!

Jan 05, 2019 05:59 AM #27
Rainmaker
3,997,147
Dorie Dillard CRS GRI ABR
Coldwell Banker Realty ~ 512.750.6899 - Austin, TX
Serving Buyers & Sellers in NW Austin Real Estate

Good morning Maria Sapio,

What a great testimony for Wegmans and Michael Bennett. It's amazing how an extra thoughtful touch of a customer service gesture impacts our "experience."

Jan 05, 2019 06:31 AM #28
Rainmaker
563,229
Maria Sapio
Keller Williams of Central PA - Carlisle, PA
Real Estate Agent- Carlisle, PA. Mariasapio.com

Anne Corbin - Yes, the world needs more 'Michaels' everywhere to spread cheer!

Jan 05, 2019 07:59 AM #29
Rainmaker
563,229
Maria Sapio
Keller Williams of Central PA - Carlisle, PA
Real Estate Agent- Carlisle, PA. Mariasapio.com

Marte Cliff - A small local grocery store sounds like a sweet place to go and always run into neighbors too.

Jan 05, 2019 08:01 AM #30
Rainmaker
563,229
Maria Sapio
Keller Williams of Central PA - Carlisle, PA
Real Estate Agent- Carlisle, PA. Mariasapio.com

Amanda S. Davidson - I'm so thankful to hear that my post started your day off with a dose of cheer!

Jan 05, 2019 08:02 AM #31
Rainmaker
563,229
Maria Sapio
Keller Williams of Central PA - Carlisle, PA
Real Estate Agent- Carlisle, PA. Mariasapio.com

Dorie Dillard CRS GRI ABR - I so appreciate those around us whose smile and kindheartedness make the world a sweeter place.

Jan 05, 2019 08:03 AM #32
Rainmaker
1,022,720
Jan Green
Value Added Service, 602-620-2699 - Scottsdale, AZ
HomeSmart Elite Group, REALTOR®, EcoBroker, GREEN

What a great marketing for Wegmans and their employee, Michael.  He is a ray of sunshine I bet for others, too.  Good for you for that experience and for writing on their behalf!

Jan 05, 2019 09:36 AM #33
Rainmaker
563,229
Maria Sapio
Keller Williams of Central PA - Carlisle, PA
Real Estate Agent- Carlisle, PA. Mariasapio.com

Jan Green - Ofering a 'shout out' to a great company/service/person - is such a great feeling for the giver too!!

Jan 05, 2019 09:53 AM #34
Rainmaker
1,468,945
Jeffrey DiMuria 321.223.6253 Waves Realty
Waves Realty - Melbourne, FL
Florida Space Coast Homes

In a world that seems to revolve around price...good service should REALLY be the driving force.

Jan 05, 2019 10:16 AM #35
Rainmaker
4,447,606
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Maria, customer service does make such a difference, and nice that Wegmans wants their patrons to feel good after shopping.

Jan 06, 2019 07:03 AM #36
Rainmaker
824,625
Candice A. Donofrio
Next Wave RE Investments LLC Bullhead City AZ Commercial RE Broker - Fort Mohave, AZ
928-201-4BHC (4242) call/text

Here's a story. My BFF can't staaaaaand a cosmetics counter gal at the local department store. She is too pushy and focused on upselling.
My gal will go as far as to NOT enter the store if this woman's car is in the parking lot! LOLLLLL!
Too aggresive = repelling.
Customer service is super key and must be done right.

Jan 10, 2019 10:29 AM #37
Ambassador
972,532
Lynn B. Friedman
Atlanta Homes ODAT Realty Call/Text 404-939-2727 Buckhead - Midtown - Westside -- and more ... - Atlanta, GA
Concierge Service for Our Atlanta Sellers & Buyers

Maria Sapio 
Perfect entry to the January Challenges!
Seeing him makes me want to get a piece of fruit!!!
Thanks. Lynn

Feb 12, 2019 07:41 PM #38
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