Kudos to North Idaho Propane

By
Services for Real Estate Pros with Marte Cliff Copywriting
https://activerain.com/droplet/5gMj

Last Sunday night my son called to tell me that his propane tank was empty. He wondered if they’d forgotten to fill it or if somehow fuel was leaking out. I checked the records and saw that it had been nearly two months since the last fuel delivery. (He’s almost always gone, so I do his bookkeeping and keep the bills paid.)

It looked like they’d forgotten, or perhaps misjudged when they needed to check the tank. propane delivery truck cartoonAfter all, he had been home for several days over Thanksgiving and had now been home for ten days, with the heat turned up beyond what it takes to keep the pipes from freezing.

He called the company, intending to leave a voice mail asking them to bring fuel in the morning. But no – instead he got a live person. He told them it was fine to wait until morning. He had electric wall heaters so wouldn’t get cold overnight. But the person on the other end of the phone said no – that wouldn’t do. It was their responsibility to keep that tank full, and he’d be on his way.

North Idaho Propane is located in Hayden, Idaho – approximately an hour’s drive from my son’s house.

The tank was refilled at 10 p.m., then the driver stayed to make sure both of his propane heaters were re-lit and putting out heat.

That’s the kind of service we just don’t see very often any more, so kudos to North Idaho Propane.

Our whole family has been using them for many years and we've always been happy with their service - but we were still impressed by their willingness to take full responsibility, then come out in the night to correct the error. 

 

Image courtesy of vectorolie at FreeDigitalPhotos.net

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Ambassador
3,016,292
Margaret Rome, Baltimore Maryland
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

Marte Cliff That's the kind of service that deserves a shout out. Hope you have sent this blog to the propane company. Thanks for your entry...a good one.

Jan 05, 2019 01:51 PM #1
Ambassador
1,868,946
Debb Janes EcoBroker and Bernie Stea JD
ViewHomes of Clark County - Nature As Neighbors - Camas, WA
REALTORS® in Clark County, WA

That is so impressive. That is a company that deserves huge props. I'd be a fan forever...in fact, I am and I don't even live there. Haha. Great write up Marte. D

Jan 05, 2019 02:21 PM #2
Rainmaker
3,983,365
William Feela
WHISPERING PINES REALTY - North Branch, MN
Realtor, Whispering Pines Realty 651-674-5999 No.

Love it, sounds like our guy.  Came out at midnight for a renter of ours.  NO extra charge.  I sent him a gift card to a nice restraunt for him and his wife!

Jan 05, 2019 02:27 PM #3
Rainmaker
1,544,598
Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

Debb Janes EcoBroker and Bernie Stea JD Thanks - I do believe I'll remain a fan of theirs.

William Feela It just goes to show - there are some pretty darn good people in our world.

Jan 05, 2019 02:53 PM #4
Rainmaker
526,283
Francine Viola
Coldwell Banker Evergreen Olympic Realty, Olympia WA - Olympia, WA
REALTOR®, In Tune with your Real Estate Needs

That is pretty amazing service.  It seems like companies like this are few and far between.  They “get it.”

Jan 05, 2019 08:40 PM #5
Rainmaker
3,135,685
Nina Hollander
Coldwell Banker Residential Brokerage - Charlotte, NC
Your Charlotte/Ballantyne/Waxhaw/Fort Mill Realtor

That is really quite the "above and beyond" service, Marte. I'm impressed and I'd be singing their praises, as well.

Jan 06, 2019 07:50 AM #6
Rainmaker
1,544,598
Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

Francine Viola Yes, they get it - and who wouldn't remain loyal to a company like that.

Nina Hollander I was sure impressesd, as was my son.

Jan 06, 2019 10:31 AM #7
Rainmaker
1,329,209
Carol Williams
Although I'm retired, I love sharing my knowledge and learning from other real estate industry professionals. - Wenatchee, WA
Retired Agent / Broker / Property Manager

Now that's service!  I hope the service guy gets his proper kudos too!

Jan 06, 2019 03:03 PM #8
Rainmaker
1,544,598
Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

I hope so too, Carol Williams.

Jan 06, 2019 03:40 PM #9
Rainmaker
3,268,931
Sally K. & David L. Hanson
EXP Realty 414-525-0563 - Brookfield, WI
WI Realtors - Luxury - Divorce

Putting customers first...what a concept ...and one that everyone should adopt !

Jan 07, 2019 07:23 AM #10
Rainmaker
1,544,598
Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

Sally K. & David L. Hanson - Yes, wouldn't it be something if that was normal behavior instead of something remarkable?

Jan 07, 2019 07:53 AM #11
Rainmaker
1,447,812
Kat Palmiotti
406-270-3667 (MT), 914-419-0270 (NY), Broker in NY with Grand Lux Realty and in MT with (coming soon!) - Kalispell, MT
The House Kat

What a wonderful shout-out to an obviously amazing company. That the technician would jump in the truck and come straight out at 9pm on a Sunday evening is quite remarkable. Great company to select for kudos!

Jan 07, 2019 09:55 AM #12
Rainmaker
5,428,148
Roy Kelley
Realty Group Referrals - Gaithersburg, MD

Thanks for sharing this story.

All of us wish for that kind of service.

Jan 08, 2019 06:29 AM #13
Rainmaker
1,544,598
Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

Kat Palmiotti - I thought it was pretty amazing, especially since it wasn't an emergency. My son has other heat sources to fall back on, so the house wouldn't have gotten cold.

Yes we do, Roy Kelley - and once in a while, we get it!

Jan 08, 2019 03:32 PM #14
Rainmaker
2,036,708
Patricia Feager, MBA, CRS, GRI,MRP
DFW FINE PROPERTIES - Fort Worth, TX
Selling Homes Changing Lives

Marte Cliff - This is really good to know. You must be proud to know that you're not the only one looking out for your son. To get a live person on the phone these days is pretty amazing. To get a proper response to fix the problem and do the right thing is exceptional! 

Jan 08, 2019 06:39 PM #15
Rainmaker
1,544,598
Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

I thought so too, Patricia Feager, MBA, CRS, GRI,MRP - when my son made that call at night, he was hoping to leave a message that they'd get first thing in the morning.

Jan 08, 2019 07:59 PM #16
Rainmaker
4,797,528
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

Hi Marte.  It makes me feel good to read about a business that cares about their customers like this.  Not as common an occurrence as it should be.

(I looked up Bob Katz and it appears he's still here and working.)

Jan 10, 2019 06:30 AM #17
Rainmaker
1,544,598
Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

Gabe Sanders No, that kind of service isn't as common as it should be. Even returning a call appears not to be so common. I called an agent this morning who seemed astonished that I had returned her call. She thanked me three times.

Thanks for checking up on Bob Katz. When I met him - years ago, now - he was one of the first veterinarians in the U.S. to be certified in animal acupuncture. He could have been snooty and arrogant, but instead was a friendly, nice person. I enjoyed being with both him and his wife, Pam.

Jan 10, 2019 09:42 AM #18
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