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It's Always Something..............

By
Services for Real Estate Pros with Referral Group Incorporated

I have been going back and forth with AT&T for months. I was able to get my bill cut in half but after being their customer for 40 years and being dealt with poorly for months I wanted more. After a lot of grief and a little help from Tammy Lankford, I was able to get to someone in the Presidents office.

Yesterday I got a new older iPhone. It is a 6S. When I called the local store I was advised that they would not be able to transfer the information from my old phone to the new one: they no longer had that machine. Yes they could insert the new sim card but they were only a retail establishment, not a really AT&T store.

I needed to go to a store in New York or one in Connecticut. I can't believe I have to travel to get this done, but I guess I do. Hopefully I can get there today but we'll see if the road clears. It's always something.

Posted by

When you think about real estate, it is time to focus. I have helped people for close to thirty years in all areas, and made the process not only simple but enjoyable. Why should you go it alone or settle for less? Call me and find a partner to help, direct and get you where you want to be.

Sheila Anderson

The Real Estate Whisperer...... Consultant, Trainer, Facilitator 732-715-1133

 

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Sheila Anderson
Referral Group Incorporated - East Brunswick, NJ
The Real Estate Whisperer Who Listens 732-715-1133

Hi Hannah. I did but no store within a 100 miles. AT&T is the only provider with service where I live. TY   Sheila

Jan 18, 2019 11:10 AM
Sheila Anderson
Referral Group Incorporated - East Brunswick, NJ
The Real Estate Whisperer Who Listens 732-715-1133

Thanks true Grant. There is no Apple store within a 100 miles.    Sheila

Jan 18, 2019 11:11 AM
Sheila Anderson
Referral Group Incorporated - East Brunswick, NJ
The Real Estate Whisperer Who Listens 732-715-1133

I am glad that works for you Chris Ann. TY      Sheila

Jan 18, 2019 11:12 AM
Sheila Anderson
Referral Group Incorporated - East Brunswick, NJ
The Real Estate Whisperer Who Listens 732-715-1133

Hi Kathy. It's fine now but tomorrow afternoon is another story. TY   Sheila

Jan 18, 2019 11:13 AM
Sheila Anderson
Referral Group Incorporated - East Brunswick, NJ
The Real Estate Whisperer Who Listens 732-715-1133

Hi Elizabeth. I would kick them to the curb if I could but there are no options to get cell service where I live.    TY     Sheila

Jan 18, 2019 11:14 AM
Sheila Anderson
Referral Group Incorporated - East Brunswick, NJ
The Real Estate Whisperer Who Listens 732-715-1133

Great attitude Joe. TY       Sheila

Jan 18, 2019 11:14 AM
Sheri Sperry - MCNE®
Coldwell Banker Realty - Sedona, AZ
(928) 274-7355 ~ YOUR Solutions REALTOR®

HI Sheila Anderson - Sorry to hear you have to go through this.  Stay safe and don't drive in poor weather.

Jan 18, 2019 11:16 AM
Carol Williams
Although I'm retired, I love sharing my knowledge and learning from other real estate industry professionals. - Wenatchee, WA
Retired Agent / Broker / Prop. Mgr, Wenatchee, WA

Hi Sheila,
Customer service seems to be a thing of the past in many places.  It's sad.  Hope you can get the info transferred safely!

Jan 18, 2019 11:39 AM
Sheila Anderson
Referral Group Incorporated - East Brunswick, NJ
The Real Estate Whisperer Who Listens 732-715-1133

Hi Sheri. i'm home and unfortunately I am still having problems. TY    Sheila

Jan 18, 2019 11:44 AM
Sheila Anderson
Referral Group Incorporated - East Brunswick, NJ
The Real Estate Whisperer Who Listens 732-715-1133

Hi Carol. I am soooooo bummed. TY     Sheila

Jan 18, 2019 11:44 AM
Myrl Jeffcoat
Sacramento, CA
Greater Sacramento Realtor - Retired

I think if a national poll were to be taken for customer dissatisfaction, AT&T would rank pretty high in disapproval ratings.

Jan 18, 2019 12:34 PM
Sheila Anderson
Referral Group Incorporated - East Brunswick, NJ
The Real Estate Whisperer Who Listens 732-715-1133

I would agree Myrl. TY      sheila

Jan 18, 2019 12:38 PM
Paul S. Henderson, REALTOR®, CRS
Fathom Realty Washington LLC - Tacoma, WA
South Puget Sound Washington Agent/Broker!

You have a bad case of Murphy"s law. My wife just had a 2 week adventure having ATT&T unlock a phone my son gave her. YIKES Sheila Anderson 

Jan 18, 2019 10:22 PM
James Dray
Fathom Realty - Bentonville, AR

Morning Sheila.

I use Verizon, my cell and computer are linked up, if the phone goes belly up I just buy another one and upload all my contacts from my computer.

Jan 19, 2019 12:41 AM
Sheila Anderson
Referral Group Incorporated - East Brunswick, NJ
The Real Estate Whisperer Who Listens 732-715-1133

Unbelievable Paul. It is tough without choices. TY     Sheila

Jan 19, 2019 03:19 AM
Sheila Anderson
Referral Group Incorporated - East Brunswick, NJ
The Real Estate Whisperer Who Listens 732-715-1133

Hi James. You are more skilled at this than I am. TY     Sheila

Jan 19, 2019 03:20 AM
Debe Maxwell, CRS
Savvy + Company (704) 491-3310 - Charlotte, NC
The RIGHT CHARLOTTE REALTOR!

I remember Tammy's experience with AT&T and so glad she was able to help you, Sheila. But, not to be able to transfer data - I didn't know there was anyone who COULDN'T do that! I hate you had to drive to get it done but, I can't imagine starting from scratch. Ugh!

Jan 19, 2019 08:18 PM
Sheila Anderson
Referral Group Incorporated - East Brunswick, NJ
The Real Estate Whisperer Who Listens 732-715-1133

Hello again Debe. They are the worst. I will never change again.      Sheila

Jan 20, 2019 04:43 AM
Ricardo Mello
Manhattan Miami Real Estate - Manhattan, NY
Manhattan & Miami Real Estate Agent

I said good bye to AT&T years ago Sheila...

Jan 25, 2019 11:08 AM
Sheila Anderson
Referral Group Incorporated - East Brunswick, NJ
The Real Estate Whisperer Who Listens 732-715-1133

Hi Ricardo. I would have too but in my area they are the only that gets reception. TY    Sheila

Jan 25, 2019 11:48 AM
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