If a person has never experienced good customer service, how would that individual recognize it? So much interaction today between consumer and vendor is impersonal. We scream into our phones "representative," when dealing with automated systems (or maybe that's just me) and that digital voice cannot understand our words. Which results in frustration.
Most personal interaction has been eliminated, and if it is not eliminated completely yet, you can trust they are working on it. We can fly to a different city, check into a hotel and order room service all without talking to a live person at all.
Millennials want to know, can you buy or sell a house that way? Should you? You can read more in my personal blog today at this link: Why Customer Service is an Oxymoron.