Has Customer Service Fallen By the Wayside?

By
Real Estate Agent with RE/MAX Gold DRE #00697006

If a person has never experienced good customer service, how would that individual recognize it? So much interaction today between consumer and vendor is impersonal. We scream into our phones "representative," when dealing with automated systems (or maybe that's just me) and that digital voice cannot understand our words. Which results in frustration.

Most personal interaction has been eliminated, and if it is not eliminated completely yet, you can trust they are working on it. We can fly to a different city, check into a hotel and order room service all without talking to a live person at all.

Millennials want to know, can you buy or sell a house that way? Should you? You can read more in my personal blog today at this link: Why Customer Service is an Oxymoron.

 

Posted by

elizabeth weintraub

 

 

Weintraub and Wallace Realtors

 

 

Elizabeth Weintraub reviews

 

 

 

Elizabeth Weintraub is co-partner of Weintraub & Wallace Team of Top Producing Realtors, an author, home buying expert at The Balance, a Land Park resident, and a veteran real estate agent who specializes in older, classic homes in Land Park, Curtis Park, Midtown, Carmichael and East Sacramento, as well as tract homes in Elk Grove, Natomas, Roseville and Lincoln. Call Elizabeth Weintraub at 916.233.6759. Put our combined 80 years of real estate experience to work for you. Broker-Associate at RE/MAX Gold. DRE License # 00697006.

Photo: Unless otherwise noted in this blog, the photo is copyrighted by Big Stock Photo and used with permission.The views expressed herein are Weintraub's personal views and do not reflect the views of RE/MAX Gold. Disclaimer: If this post contains a listing, information is deemed reliable as of the date it was written. After that date, the listing may be sold, listed by another brokerage, canceled, pending or taken temporarily off the market, and the price could change without notice; it could blow up, explode or vanish. To find out the present status of any listing, please go to elizabethweintraub.com.

close

This entry hasn't been re-blogged:

Re-Blogged By Re-Blogged At
Topic:
ActiveRain Community
Location:
California Sacramento County Sacramento
Groups:
Northern California Real Estate Professionals
Lyon Realtors
ActiveRain Rockstars
Bartender, Make it a Double
Old Farts Club
Tags:
customer service
sacramento real estate agent
exceed client expectations
impersonal interaction business
how millennials buy things

Spam prevention
Show All Comments
Rainmaker
2,189,769
Elizabeth Weintraub Sacramento Realtor Top 1%
RE/MAX Gold - Sacramento, CA
Put 40 years of experience to work for you

Bob "RealMan" Timm My, aren't you looking more like Letterman every day?

Jan 23, 2019 09:00 AM #6
Rainmaker
411,133
Dan Pittsenbarger
Keller Williams Western Realty - Bellingham, WA
Improving Conditions

As society gets more automated I think it makes it easier for us to provide an excellent experience and bond with our clients. They aren't getting the love any place else these days.

Jan 23, 2019 09:02 AM #7
Rainmaker
4,442,498
Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy

Elizabeth,

AI is OK for things we can handle.  However, it is infinitely annoying when you are on old and NEED to talk to someone.  And the most annoying part is when their knowledge of the English language is minimal...A

Jan 23, 2019 09:25 AM #8
Rainmaker
3,090,405
Nina Hollander
Coldwell Banker Residential Brokerage - Charlotte, NC
Your Charlotte/Ballantyne/Waxhaw/Fort Mill Realtor

And here I thought I was the only one who screamed "representative" into the phone, Elizabeth! Seriously, reading your post made me a bit depressed. In any case, I don't care about the rest of the world... I will continue to provide world-class, white glove, kick-a$$ service to my clients.

Jan 23, 2019 10:01 AM #9
Rainmaker
2,536,108
Myrl Jeffcoat
GreatWest Realty - Sacramento, CA
Greater Sacramento Real Estate Agent

I fully agree that if you want business to explode, go on vacation, or need some medical procedure!  I use to plan trips to Hawaii in the middle of slow winters.  Yet, the minute I'd step on the plane all Hell would break loose.  

Jan 23, 2019 11:30 AM #10
Rainmaker
2,536,108
Myrl Jeffcoat
GreatWest Realty - Sacramento, CA
Greater Sacramento Real Estate Agent

CONGRATULATIONS Elizabeth, on having this blog FEATURED in the Old Farts Club group!  

Jan 23, 2019 11:36 AM #11
Rainmaker
2,189,769
Elizabeth Weintraub Sacramento Realtor Top 1%
RE/MAX Gold - Sacramento, CA
Put 40 years of experience to work for you

Bob "RealMan" Timm I don't think anybody would confuse you with a liberal.

Jan 23, 2019 12:28 PM #12
Rainmaker
2,189,769
Elizabeth Weintraub Sacramento Realtor Top 1%
RE/MAX Gold - Sacramento, CA
Put 40 years of experience to work for you

Dan Pittsenbarger Precisely my point. We look like a an oasis to a thirsty person. Not only do we provide customer service, but we strive to be the BEST.

Jan 23, 2019 12:30 PM #13
Rainmaker
2,189,769
Elizabeth Weintraub Sacramento Realtor Top 1%
RE/MAX Gold - Sacramento, CA
Put 40 years of experience to work for you

Ron and Alexandra Seigel I don't believe the worst part is limited English skills as they speak one more language than I do.

Jan 23, 2019 12:31 PM #14
Rainmaker
2,189,769
Elizabeth Weintraub Sacramento Realtor Top 1%
RE/MAX Gold - Sacramento, CA
Put 40 years of experience to work for you

Nina Hollander Ha. You and I both know the many ways to say REPRESENTATIVE, and no matter what, the automated device doesn't understand. Or, worse, they ask for all kinds of numbers from you, like your account number, and then the first thing a live person says when you get to such a beast is what is your account number! What's the point??

Jan 23, 2019 12:32 PM #15
Rainmaker
2,189,769
Elizabeth Weintraub Sacramento Realtor Top 1%
RE/MAX Gold - Sacramento, CA
Put 40 years of experience to work for you

Myrl Jeffcoat Wha?? Oh, yes, gotta stop playing with my memoji. Just realized I can send not only an animated version of myself, but I can include sound. I'll send you one.

Jan 23, 2019 12:39 PM #16
Rainmaker
3,090,405
Nina Hollander
Coldwell Banker Residential Brokerage - Charlotte, NC
Your Charlotte/Ballantyne/Waxhaw/Fort Mill Realtor

Hi Elizabeth... that drives me nuts when they ask for information I've already inputted! I've been known to scream "I want to speak with a human" into the phone!

Jan 23, 2019 12:54 PM #17
Ambassador
3,868,929
Kathy Streib
Room Service Home Staging - Delray Beach, FL
Home Stager - Palm Beach County,FL -561-914-6224

Hi Elizabeth- it is a sad symbol of our times when we are elated just to have some semblance of customer service! And yes, I'm old enough to remember when there were elevator operators. Larry pulled up to the Good Will donations drop off place. There were 5 workers standing around on their break and would not come to the car to offload what was being donated. Larry said there were cars behind him waiting to drop off goods as well. They said that they were protected by the law and could wait until the end of their break if they wanted. 

Jan 23, 2019 06:16 PM #18
Rainmaker
3,204,119
Endre Barath, Jr.
Berkshire Hathaway HomeServices - Beverly Hills, CA
Realtor - Los Angeles Home Sales 310.486.1002

Elizabeth, don't get me started, I was visiting Verizon today... in turn I was given a Tech Support App in the store and returned spent three hours with the Tech Coach... and tomorrow going to Verizon a different store hoping for different results...Endre

Jan 23, 2019 11:49 PM #19
Rainmaker
4,077,625
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Elizabeth, in our business, excellent customer service does keep us busy, as they spread the word, and we see additional clientele.  I scream for representative too, btw.  It can be very frustrating not having real people answer the phone anymore.

Jan 24, 2019 05:13 AM #20
Rainmaker
2,189,769
Elizabeth Weintraub Sacramento Realtor Top 1%
RE/MAX Gold - Sacramento, CA
Put 40 years of experience to work for you

Kathy Streib Well, that is true, workers don't have to give up a break. But they shouldn't all be on break at the same time!!

Jan 24, 2019 09:41 AM #21
Rainmaker
2,189,769
Elizabeth Weintraub Sacramento Realtor Top 1%
RE/MAX Gold - Sacramento, CA
Put 40 years of experience to work for you

Endre Barath, Jr. It's tough to know if you're dealing with a product specialist or just some slacker who rolled out of bed, pulled on a stinky t-shirt and showed up for work.

Jan 24, 2019 09:43 AM #22
Rainmaker
2,189,769
Elizabeth Weintraub Sacramento Realtor Top 1%
RE/MAX Gold - Sacramento, CA
Put 40 years of experience to work for you

Joan Cox Well, that makes you, me and Nina Hollander the three musketeers who will scream into phones as though someway it makes our words more clear, LOL.

Jan 24, 2019 09:44 AM #23
Rainmaker
3,090,405
Nina Hollander
Coldwell Banker Residential Brokerage - Charlotte, NC
Your Charlotte/Ballantyne/Waxhaw/Fort Mill Realtor

HI Elizabeth... don't mind being a musketeers so long as I don't have to wear the silly clothes! 

Jan 24, 2019 11:11 AM #24
Rainmaker
519,832
Hella M. Rothwell, Broker/Realtor®
Carmel by the Sea, CA
Rothwell Realty Inc. CA#01968433 Carmel-by-the-Sea

I keep saying "operator" no matter what choices they give me to punch. Eventually I get a PERSON. And then I waste a lot of their time asking where they are, etc. and they LOVE it. Their number is dwindling so they appreciate a kind word, especially since they probably get yelled at a lot like it's their fault businesses are getting more and more automated. 

Jan 24, 2019 04:57 PM #25
Show All Comments

What's the reason you're reporting this blog entry?

Are you sure you want to report this blog entry as spam?

Rainmaker
2,189,769

Elizabeth Weintraub Sacramento Realtor Top 1%

Put 40 years of experience to work for you
How much is my home worth?
*
*
*
*
Spam prevention

Additional Information