ARE YOU REACTING TO SYMPTOMS OR TREATING THE CAUSE?

By
Education & Training with Performance Development Strategies

How many times have you seen real estate agents react to things that are happening?  In many cases this might be what is perceived as reacting to changing market. 

I receive calls like this from business owners and it’s my job as the business doctor to learn the symptoms and then diagnose the problem. During my consultation I ask questions, listen for answers, and then ask some more questions.

As an example of symptoms, here are some statements that I hear from the owners.

  • Our sales have begun to level off.
  • We can’t get our team motivated.
  • We are getting more customer complaints.
  • We have new competition.

While these sound like normal business problems there is no simple answer for them. It is important to look at the whole picture rather than make a reactive fix. It is better to take a proactive look. It would be a mistake to treat the symptoms rather than cure the disease.  But many do exactly that.

Many reactive business leaders treat the symptoms and wonder why things don’t get better. For example, the business owner sees that sales are flat and decides to fix it by hiring a salesperson, paying to set up social media, or hiring a marketing specialist. That may cost the business owner needless expense since it may not fix the problem. Instead, the proactive leader finds the cause of the problem and eliminates it. Finding the cause is a process of finding the root cause. The root cause may not be pleasant.

Can you handle the truth?

“You can’t handle the truth!” … Most people know this quote from the movie “A Few Good Men”. The truth can be a very emotional word especially if the truth hurts.   But the truth will get to the cause of your problem and if you accept the truth you will be ready to fix the problem. For this reason, it is helpful to get an outside consultant who sees your business with fresh eyes. The consultant you hire should be a generalist in business rather than a specialist in one area. This qualified consultant will want to analyze the following questions.

  • What is your organizational strategy, what is your vision?
  • How does your organization engage and reward teams?
  • Do your people have attitudes and behaviors necessary to accomplish goals?
  • How effective are the leaders of the organization?
  • Is it easy to do business with your company?

We use a very effective assessment questionnaire which generates a fact-based picture of organizational performance. We analyze the entire organization by surveying people at all levels in the organization.

Malcolm Baldrige implemented a highly influential set of criteria that are being used to evaluate companies and organizations for the prestigious Award of Organizational Excellence. We use the same criteria in our analysis.

STAR1

However, the results of the analysis are only useful if you act on them. Once again, can you handle the truth?  Are you willing to be transparent with your entire organization? People want to understand where the company is going. When they do understand the strategic direction, tactical measures will be executed more effectively and efficiently. And you will develop engaged teams which will lead to loyal customers and five star reviews and organizational success.  For a similar post on our web site see WHAT IS THE ROOT CAUSE OF THE PROBLEM IN YOUR BUSINESS?

Would you like us to help you identify problems and provide solutions?

Contact us to learn more

or call 914-953-4458.

 

close

Re-Blogged 2 times:

Re-Blogged By Re-Blogged At
  1. Gabe Sanders 02/07/2019 10:00 PM
  2. Joan Cox 02/21/2019 05:46 AM
Topic:
Real Estate Best Practices
Location:
New York Westchester County
Groups:
Coaching and Mentoring
Tags:
root cause analysis
removing obstacles to success
removing business obstacles
business sales doctor in armonk ny

Post a Comment
Spam prevention
Spam prevention
Show All Comments
Rainmaker
1,551,485
Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

Your advice is good for individuals as well as businesses. If things are slow, what am I doing (or not doing)  to create that slowness?

Jan 30, 2019 09:11 AM #47
Rainmaker
1,967,568
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Laura - thank you.  I am glad it was clear. 

John - right on.  Stop and reflect rather than ready shoot aim. 

Marte - yes, that is right rather than playing the blame game. 

Jan 30, 2019 11:16 AM #48
Ambassador
4,047,397
Jeff Dowler, CRS
Solutions Real Estate - Carlsbad, CA
The Southern California Relocation Dude

Hi Grant:

Congratulations on a well-done feature and on a tough topic some have trouble facing... the truth of how we might be causing the problem!  The root cause is what needs to be addressed!

Jeff

Jan 30, 2019 01:15 PM #50
Rainmaker
2,122,465
Sharon Tara
Sharon Tara Transformations - Portsmouth, NH
New Hampshire Home Stager

Congratulations on a well deserved feature Grant!

Excellent advice!!!

Find the cause of the problem and eliminate it. 

Jan 30, 2019 03:23 PM #51
Anonymous
kathy toth

LOVE the solution oriented approach and congrats on the well deserved feature

Jan 31, 2019 04:27 AM #52
Rainmaker
1,967,568
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Jeff - it is sometime hard to see the root cause without help.

Sharon - Thank you.

Jan 31, 2019 05:54 AM #53
Rainmaker
4,134,767
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Grant, always nice to read your weekly advise to help our businesses thrive! 

Jan 31, 2019 07:22 AM #54
Rainmaker
796,641
Nick Vandekar, 610-203-4543
Long & Foster Real Estate Inc 610-225-7400 - Devon, PA
Tredyffrin Easttown Realtor, Philly Main Line

Congratulations on the feature, well deserved. Excellent post, as usual. So often it is hard for people to look beyond the easy remedy. To look from a different angle or listen for a different response. So this is a good reminder to not react,but to think and respond.

Jan 31, 2019 01:04 PM #55
Rainmaker
1,967,568
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Joan - thank you so much for your support.

Nick - so true .  I would liken this to a home stager.

Feb 01, 2019 08:18 AM #56
Rainmaker
1,120,733
Paula McDonald
Beam & Branch Realty - Granbury, TX
Granbury, TX 936-203-0279

Love this. We just had a one day office retreat and came up with our "Why" statement. Was super fun and very rewarding.

Feb 01, 2019 03:25 PM #57
Rainmaker
193,945
John Henry, Florida Architect
John Henry Masterworks Design International, Inc. - Orlando, FL
Residential Architect, Luxury Custom Home Design

Excellent organizational analysis and questions to get at the heart of problems.  Thank you, Grant.

Feb 02, 2019 05:30 AM #58
Rainmaker
1,967,568
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Paula - yes, finding your why will be absolutely rewarding to you.

John -  solving the real problems fix the issues.

Feb 02, 2019 02:12 PM #59
Rainmaker
981,863
Jan Green
Value Added Service, 602-620-2699 - Scottsdale, AZ
HomeSmart Elite Group, REALTOR®, EcoBroker, GREEN

Excellent post!  This is so true.  Businesses that don't react to the changing business climate can be left behind and seen as non-responsive.   

Feb 04, 2019 12:45 PM #60
Rainmaker
1,967,568
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Jan - thank you.  They certainly will be left behind.

Feb 04, 2019 02:16 PM #61
Rainmaker
811,319
Kevin Mackessy
Blue Olive Properties, LLC - Highlands Ranch, CO
Dedicated. Qualified. Local.

That graphic should be printed for all to see. And saved in an area where it is visible, to remind yourself and your team about the goal at hand. 

Feb 05, 2019 10:01 AM #62
Rainmaker
1,967,568
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Kevin - that is the STAR approach that I use to help business.

Feb 05, 2019 11:10 AM #63
Rainmaker
1,710,764
Lise Howe
Keller Williams Capital Properties - Washington, DC
Assoc. Broker and Attorney Licensed in DC, MD, VA,

This is on point, Grant Schneider, especially the utility of a third party in getting a truly clear perspective.  Thanks!

Feb 26, 2019 08:20 AM #64
Rainmaker
1,967,568
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Lise - thank you.  A third party can sometimes see the root cause of the problem.

Feb 28, 2019 03:28 AM #65
Rainmaker
320,860
Dave Rosenmarkle
Highland Realty - Arlington, VA
32 years of providing fully satisfying service!

Great selection of ideas to begin consideration of just where the problems lie. Usually with me. 

Mar 25, 2019 04:44 PM #66
Rainmaker
1,967,568
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Dave - thank you.  I am glad you found this helpful.

Mar 26, 2019 10:46 AM #67
Post a Comment
Spam prevention
Show All Comments

What's the reason you're reporting this blog entry?

Are you sure you want to report this blog entry as spam?

Rainmaker
1,967,568

Grant Schneider

Your Coach Helping You Create Successful Outcomes
What is success to you?
*
*
*
*
Spam prevention

Additional Information