A Transaction I Loved

Real Estate Agent with Better Homes and Gardens Real Estate-Kansas City Homes


With most transactions, there is usually something I love about it...because I love doing this job! Every so often, I'll have a situation where I voluntarily take on some extra work that I know will benefit the client. Usually it's the seller.  If my sellers are in a difficult emotional situation, or compromised financially, I will do a few extra things for them that I think will help sell the property at my own expense.  I'm sure many agents do the same.

I listed a house last year for a couple that had four children--the wife had just had baby #4, and of course the house that was the ideal fit for them came on the market 3 days after she gave birth!  So they bought it, moved in, and then I put their house on the market.  Her husband travels often, all the kids are under the age of 6 and she was managing on her own during maternity leave. The home situation just got more complicated when she went back to work.

The house they were selling was one of my favorite homes in Brookside, where I live.  I am good friends with the previous owner, and we had spent many evenings on that beautiful wrap around porch, having dinner, talking and laughing, waving at the folks passing by.  So after the family of six moved out, even though Mrs Seller cleaned the house--the large Thermador stove needed a good scrubbing.  So I hired someone to do that, along with washing the windows.  I told my sellers I was taking care of these items and--wow, did they appreciate it!  They must have thanked me three or four times.  Then, as we went forward and got the house listed, they continued to thank me every time I sent them a market update, and when I had my husband come over and repair the running toilet, and every time I had an open house or picked up their mail and brought it to their new home.  Of course, doing these extra things were overall just small tasks for me, but they meant so much to this couple who had their hands  full with jobs and kids and an infant...

Usually at the end of the transaction, my clients will thank me for my work and services. But getting the constant 'thank you' and 'we really appreciate what you are doing' from this family made me love this transaction even more.  It taught me that spending a few extra bucks to help out my clients is totally worth it--even if they don't thank me as much as this couple did.  I feel it's the way I want to do business.

Posted by

Mary Hutchison, SRES, ABR

(Brookside/Armour Hills resident, local business supporter, NPR fan, Habitat ReStore volunteer, thankful for the gift of another day!)


Better Homes and Gardens Real Estate/Kansas City Homes


816 510 1262




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Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

You went above and beyond. They loved it, and you get to feel good about it. I call that a win/win!

Feb 10, 2019 10:54 AM #1
William Feela
Realtor, Whispering Pines Realty 651-674-5999 No.

Sometimes  we just  need  to  go that extra  mile.   It pays  off many  times 

Feb 10, 2019 11:31 AM #2
Jerry Newman
Brown Realty, 210-789-4216,www.JeremiahNewman.com - San Antonio, TX
Texas REALTOR, San Antonio Military Relocation

I know your clients really appreciated all your hard work and efforts to help sell their home. I can remember doing extra things for my clients too. It truly is rewarding, knowing that you did something extra for them. 

Feb 10, 2019 12:48 PM #3
Bob "RealMan" Timm
Ward County Notary Services - Minot, ND
Owner of Ward Co. Notary Services, retired Realtor

I've always enjoyed going the extra mile as well Mary Hutchison, SRES, ABR whether it be some painting, cleaning, or shoveling.

Feb 10, 2019 12:56 PM #4
Lisa Von Domek
Lisa Von Domek Team - Dallas, TX
....Experience Isn't Expensive.... It's Priceless!

It's the little things that all add up to a big Win-Win Mary Hutchison, SRES, ABR Well done!

Feb 10, 2019 01:02 PM #5
Margaret Rome, Baltimore Maryland
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

 And I love how you do business. You under promise and way over deliver. Congratulations for loving what you do and doing it so well. @Mary Hutchison, SRES, ABR 

Feb 10, 2019 01:48 PM #6
Nina Hollander
Coldwell Banker Residential Brokerage - Charlotte, NC
Your Charlotte/Ballantyne/Waxhaw/Fort Mill Realtor

It's all about that hands-on, personal service, Mary... and it means different things for different clients. I find it's rare that they don't appreciate the effort.

Feb 10, 2019 02:11 PM #7
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Good morning Mary - you really went above and beyond because you care and your clients knew it.  It is a labor of love.

Feb 15, 2019 04:23 AM #8
Patricia Feager, MBA, CRS, GRI,MRP
Selling Homes Changing Lives

Mary Hutchison, SRES, ABR - There are angels on earth and some are real estate agents just like you! 

Feb 16, 2019 05:00 PM #9
Nick Vandekar, 610-203-4543
Long & Foster Real Estate Inc 610-225-7400 - Devon, PA
Tredyffrin Easttown Realtor, Philly Main Line

I am sure they appreciated you so much because you empathised with their situation and took action to help. You show your true nature when you do these things and it will be rewarded I am sure.

Feb 23, 2019 09:17 AM #10
Jeff Dowler, CRS
Solutions Real Estate - Carlsbad, CA
The Southern California Relocation Dude

Hi Mary:

Going above and beyond feels good, and it means so much to others! Not everyone does that!


Mar 10, 2019 06:21 PM #11
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Mary Hutchison, SRES, ABR

Experienced Agent in Kansas City Metro area
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