Back in 2010 a business owner had visited our BNI and heard what I do. He came up to me and told me his organization of 10 people needs help. He told me that the tipping point was the loss of a large client. He knew it was his company's fault and felt that it should have been avoidable. He thought he had some problems in the office but was not sure. He engaged me to find out and make recommendations for changes. This was a service organization in the area of home security.
I surveyed all of the employees to learn about the team's alignment with organizational goals. I learned that "I will give the owner the message" or "you will have to talk to the owner" was a very frequent customer response for clients who needed service.
When I presented this my client agreed this is major and agreed to a strategic alignment session be started with himself, his wife, and an operations manager he had just hired. The Ops manager was totally on board as was my client and his wife to a certain extent. I got involved in family dynamics with the client wife and sons and spent time taking the wife out for lunch to help obtain her buy in.
The following year he was telling everyone that his business had increased by 20%, he had a good team and that he thinks of me as family. I still see him from time to time and we just shared dinner together. He is one of my favorite clients.
Thank you Lisa Von Domek for hosting this contest.
Smart businessman to know he needed assistance...even smarter that he hired you! 
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