Sooo....You Want that Referral...What to do...or Not ..!

By
Real Estate Agent with EXP Realty 414-525-0563 57026-90 Broker

Many agents...enjoy working Relocation, It can come in many ways..you might be working with a Relocation company, an agent in your brokerage, an Active Rain Member, a Member who is yourRelocation desigation/certification, a Facebook group..lots of opportunities. It is a "given" that you will be giving a part of your commission if you receive an assignment...OR getting a portion if you give a referral.

   We look for agents in a variety of ways as many agents do....and we don't accept the first person that responds a being "the best" or the only one to be considered. Sometimes you wonder if an agent is captively tuned to Facebook...is he/she doing any business ? As referring agents we have to be impressed by more than your lightning quick response...Soooo what can you tell secretme...what is the answer to the big WHY should we choose to recommend you...to put our own reputation on the line when we are telling someone YOU are the best agent for the job. You may be a third generation Realtor...Your first word was SOLD...and you cut your teeth on an Offer to Purchase....I don't know that...What is important to the Agent putting their reputation on the line to get YOU a job...so you have been licensed X years.....and done what ? What areas are your specialties...demographically, geographically...your education..are you part of a team...? What part ?  Don't write a book but show the agent how your qualifications match the needs of the referring agent.  

   Has the agent specified HOW they want your response...if it said phoneemail...did you pick up the phone to show your enthusiasm ? Hmmmm that means you can't follow directions....that's scary to a referring agent.

    In our opinion a response to a referral should be a short elevator "speech" pairing your qualifications/experience with the needs of the person we refer....a great fit is a win/win for everyone ! 

    You might consider "pre writing" a response that can be modified as needed ...you aren't starting from scratch every time...and you have itme to "polish your words" to best describe why you should be selected.

   We look forward to referrals and hope that we have earned the opportunity to receive yours AR members !  This has been a professional suggestion post brought to you by Sally K. & David L. Hanson, Broker Associates with EXP Realty honored to be of servce for all things real estate in southeastern Wisconsin.

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Sally K. & David L. Hanson, ABR, CDPE, CSS, e-Pro,ILHM, REDS


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Rainmaker
1,736,530
Lottie Kendall
Compass - San Francisco, CA
Helping make your real estate dreams a reality

Hi Sally K. & David L. Hanson - I have found Active Rain to be a great referral source. Reading the many blog posts, and interacting on this platform, one gets a great sense of who the person really is, and who might be a good fit for a particular referral client. I've referred to various places in California, Nevada, Indiana, South Carolina and probably others--each time has worked out beautifully.

Feb 20, 2019 09:07 PM #1
Ambassador
3,041,051
Paul S. Henderson, REALTOR®, CRS
RE/MAX Northwest. - Tacoma, WA
Tacoma Washington Agent/Broker & Market Authority!

The most wonderful referrals I have ever received have been sent by satisfied clients who know how I work Sally K. & David L. Hanson 

Feb 20, 2019 10:13 PM #2
Rainmaker
2,824,584
James Dray
Fathom Realty - Bentonville, AR
Exceptional Agents, Outstanding Results

Morning Sally,

About the only referrals I get are from past clients.  This would be a good discussion to have at our next meeting 

Feb 21, 2019 12:53 AM #3
Rainmaker
4,796,451
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

Great tips for any agents looking for referrals, Sally and David.   Though, I prefer to chat with the agents to get a feel of their personalities.

Feb 21, 2019 04:01 AM #4
Rainmaker
3,163,715
Wayne Martin
Wayne M Martin - Chicago, IL
Real Estate Broker - Retired

Good morning Sally. An old fashioned guy I prefer to use my phone for a convesation since I am, at best, a lousy typist! Enjoy your day!

Feb 21, 2019 04:14 AM #5
Rainmaker
3,184,740
Sally K. & David L. Hanson
EXP Realty 414-525-0563 - Brookfield, WI
WI Realtors - Luxury - Divorce

Know that the chatting takes place after we go thru the written responses Gabe Sanders  and Wayne Martin if an agent has not followed directions in the first place...wellllll...

Feb 21, 2019 05:17 AM #6
Rainmaker
2,443,439
Brian England
Arizona Focus Realty - Gilbert, AZ
MBA, GRI, REALTOR® Real Estate in East Valley AZ

You would certainly get my referrals to your area and I actually have a couple of friends that live in your area.  I hope that you would feel comfortable referring people to me as well.

Feb 21, 2019 05:25 AM #7
Rainmaker
1,152,724
Sheri Sperry - MCNE®
Coldwell Banker Residential Brokerage - Sedona, AZ
(928) 274-7355 ~ YOUR Solutions REALTOR®

You are so right Sally K. & David L. Hanson - You are so right about putting your reputation on the line when you refer a client.  It is serious business. 

Feb 21, 2019 05:37 AM #8
Rainmaker
733,898
Norma J. Elkins
Elite Realty Group - Morristown, TN
Realtor - Elkins Home Selling Team

I have given and received referrals both as part of a real estate "team" it is makes customer satisfaction a whole lot easier.  When sending a referral I however make sure I do my homework and check out their previous sales, clients etc.  I don't want a client getting shafted so to speak.  Great blog...thanks for sharing!

Feb 21, 2019 06:39 AM #9
Ambassador
1,805,607
Debb Janes EcoBroker and Bernie Stea JD
ViewHomes of Clark County - Nature As Neighbors - Camas, WA
REALTORS® in Clark County, WA

Good advice, as usual. We don't refer anyone for anything without fully knowing the task is going to be handled with the utmost respect, care, and professionalism. I know you would represent our high standards for customer service very well. 

Feb 21, 2019 07:02 AM #10
Rainmaker
4,018,153
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Sally, I gave one to a Vermont REALTOR that closed in December, and my clients loved her.   Have another that went to AZ, and found just the right agent.    We do need to vet these agents, so our clients have a pleasant transaction.   

Feb 21, 2019 07:04 AM #11
Rainmaker
5,258,734
Roy Kelley
Realty Group Referrals - Gaithersburg, MD

Thanks so much for sharing your experience and your advice. I have always been very careful with referrals.

Feb 21, 2019 11:41 AM #12
Rainmaker
3,063,516
Will Hamm
Hamm Homes - Aurora, CO
"Where There's a Will, There's a Way!"

Hello Sally and David,  good information to pass on and we can all learn from both of you on these issues.

Feb 21, 2019 12:20 PM #13
Ambassador
3,912,471
Jeff Dowler, CRS
Solutions Real Estate - Carlsbad, CA
The Southern California Relocation Dude

Hi Sally and David:

There's some great advice here on referrals - on finding one, and on being a good one.

Jeff

Feb 21, 2019 08:45 PM #14
Rainmaker
486,076
Terry McCarley
REMAX Realty Team - Cape Coral FL - Cape Coral, FL
REALTOR, SRES, CDPE - Cape Coral, FL

Great post!  I once lost a referral as I was on the phone with another buyer and so I let the incoming call go to voicemail.  I returned the call within 15 to 20 minutes only to find out the referring agent gave the referral to the first agent that answered the phone.  I was rather shocked but nothing I could do about it.  I also recently lost anothe referral.  The referring agent had already set up a listing appointment for 2:00 on the same day he called me which I found to be rather odd.  I was already booked for the afternoon so they gave the referral to the first agent that could meet the seller at 2:00 that day.  When I am referring out I take my time to make sure I am referring to the agent best fit for the job.

Feb 22, 2019 05:47 AM #15
Rainmaker
1,514,865
Amanda S. Davidson
Amanda Davidson Real Estate Group Brokered By eXp Realty - Alexandria, VA
Alexandria Virginia Homes For Sale

Sally and David, making a referral is a big responsibility and takes time vetting agents. I'm like you and start with reading their response to my message and if that's appealing then set up a phone call. If I know an agent through AR that's a little different because the relationship is already there, love when that happens. 

Feb 22, 2019 06:39 AM #16
Rainmaker
366,989
M.C. Dwyer
Century 21 Showcase REALTORs - Felton, CA
Santa Cruz Mountains Property Specialist

I'm always disappointed when the client is moving to an area where there aren't any ActiveRain agents.

Feb 24, 2019 09:36 AM #17
Ambassador
3,181,844
Debe Maxwell, CRS
www.iCharlotteHomes.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310 - Charlotte, NC
Charlotte Homes for Sale - Charlotte Neighborhoods

Oh, what a great post and I share your observations and comments, Sally. I prefer to chat with them but, gosh, I hate it when I leave a voicemail and let them know that I will respond quicker to a text or phone call and they find my email and email me! UGH! 

I do prefer to speak with them first - I like asking the questions and listening to their more natural responses than giving them time to think through their answers in an email response. Weird, I know but, I'm pretty good with the old 'gut!' 

Feb 24, 2019 07:24 PM #18
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Rainmaker
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Sally K. & David L. Hanson

WI Realtors - Luxury - Divorce
For All Things Wisconsin Real Estate...Call the Hansons
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