Reblogger Gabe Sanders
Real Estate Agent with Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales 3090099

This is something we should all consider seriously:


Original content by Grant Schneider

As real estate agents you are always in the position of looking at a potential listing as a person with fresh eyes.

Now as far as your own business how would an outsider see it?   Many times, when you see something every day you stop noticing. Does that make sense? For example, when you started your business you were focused on how you were going to get listings and you developed a plan. That might have been 2 years ago, 5 years ago or even 10 or more years ago. But you say, “I’m ok now because I have my routine set and it works without me thinking about it.”

Here are two questions to ask yourself. Has a new team member joined and pointed out things you didn’t see? Have you had any suggestions or complaints by customers? Sometimes a person with a fresh set of eyes is needed to point out something that will help your business.

A fresh set of eyes can show you things you didn’t see.

Peter Drucker said, “The function of business is to attract and maintain customers.” Is your business doing that every day? How do you measure the voice of your customers? If you are measuring customer loyalty by complaints or lack of complaints, you have a reactive process. You need to know what all your customers are saying, and you need a measurement process. Any size business can do this. Technology has made it so easy an auto repair shop, for example, can survey every customer after service is completed. This company knows how to attract and maintain loyal customers.

Equally as important, how are you measuring the voice of your team? Are all membrs of your team aligned? Here is a quick checkup. Ask everyone on your team, “What are the top three goals of our organization”? If you receive exactly the same 3 answers from ALL of your staff, Congratulations! However, if you receive more than 3 answers, this may indicate the following symptoms:

•          Poor Communication

•          Loss of Customers

•          Staff Turnover or unengaged employees

•          Increased operating costs

•          Turf wars or lack of cooperation

•          Lack of Teamwork

It is important to know what your customers are thinking because a positive impression is a leading indicator of future business success. Fully engaged employees and agents are necessary to have loyal customers. In addition to loyal customers and engaged team members there are other elements of your business represented by the star model below. This is a proven model that was popularized by the Macolm Baldridge Performance Excellence Award


How would your agency or team measure up using the Star Model above? For a similar post on our web site see FRESH EYES FOR YOUR WESTCHESTER NY BUSINESS.

Learn how we can help you see your business as others do and make it responsive to your team and customers.

Contact us to learn more

or call 914-953-4458.


Real estate expertise provided by Grant Schneider on ActiveRain


Business Coach - Strategic Plans - Sales and Marketing Coach

Grant Schneider- Personal and Professional business coachGrant Schneider - Leadership and Business Coach Creating Successful Business Outcomes

President Performance Development Strategies

- Business Coach

- Business Performance and Strategic Business Plans 

- Sales and Marketing Coach

- Organizational Effectiveness

- Time Effectiveness and Organization

914-953-4458, Armonk NY 10504

Visit my website for information on how you can obtain quantum leaps in your business performance.

Helping businesses go from "good to great"


Perfomance Development Strategies - Westchester NY

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Anthony Acosta -
Harry Norman, REALTORS® - Atlanta, GA
Associate Broker

Good evening 

Thank you for sharing your information with us Gabe Sanders 

Have a great night.

March 13, 2019. 

Mar 12, 2019 10:15 PM
Endre Barath, Jr.
Berkshire Hathaway HomeServices California Properties - Beverly Hills, CA
Realtor - Los Angeles Home Sales 310.486.1002

Gabe you can never go wrong with a re-blogg of our friend Grant Schneider  then again  I do not have to tell you, since you are the king of Reblogs:)Endre

Mar 12, 2019 10:38 PM
Roy Kelley
Retired - Gaithersburg, MD

Thank you very much, Gabe, for sharing this excellent reblog selection.

Mar 13, 2019 08:04 AM
Lise Howe
Keller Williams Capital Properties - Washington, DC
Assoc. Broker in DC, MD, VA and attorney in DC

I always love reading anything by Grant Schneider - thanks for sharing with us! 

Mar 28, 2019 04:31 AM
Michael Mahoney
Real Broker, LLC - Boston, MA
Boston Realtor

Gabe Sanders thanks for reminding that I need to look  at my business as an outsider.


Apr 28, 2019 12:44 PM
Peter Mohylsky, Beach Broker
PMI. Destin - Miramar Beach, FL
Call me at 850-517-7098

I didn’t realize until now, we have a shared past.  Love flying.

Nov 07, 2019 05:04 AM