Thank you's are more important than you think - please read/comment

By
Mortgage and Lending with Value Shield Financial Services

All too often people in the real estate industry dont give a simple "thank you".  We are in the service industry.  We provide a service for a fee.  We should always say "thank you" for the business or "thank you" for the referral even if it doesnt turn out to be home we could find or a mortgage we can provide.

I wasnt providing "thank you" letters and notes until I was in the industry for almost a full year.  One day a friend, whom I consider a mentor, told me how important it was to say "thank you" to everyone who puts their trust/confidence in me to help them.  From then on out I have always written a thank you to each client and the referral source.  It has definately helped me build my business.

Here are some things I try to incorporate in my "thank you" that you may find useful...

1.  Always hand write the "thank you" - it makes it much more personal (handwrite the envelope address too!)

2.  Dont make it generic - reference a specific item in regards to the transaction - otherwise it may seem that you are just writing the same thank you that you send everyone else

3.  Place a few of your cards in the letter and ask them for referrals - a thank you is to show them you appreciate their business, asking for referrals is how you get your business - they will refer people to you if they enjoeyed your service

I hope this helps you grow your business. Please comment with any suggestions you have for saying thanks. 

THANK YOU!

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Rainer
226,765
Richard Ives
Chicago, IL

Chad, great post.  Too often in this business you can get caught up in other things but it is always important to say thank you.

Have a great day!  Thanks for the post.

Jun 03, 2008 04:10 AM #1
Rainmaker
3,332,546
Sally K. & David L. Hanson
EXP Realty 414-525-0563 - Brookfield, WI
WI Real Estate Agents - Luxury - Divorce

Hey Chad...

You stole my Blog...that's ok...I was just thinking about blogging topics while in the shower...we write thank you notes till our arms fall off...AND we get lots too ! We send them to people who attend our opens, to buyers, sellers, to lenders who have done a great job....no one doesn't like a thank you...and lots of folks deserve them...keep up the good work !

Jun 03, 2008 04:11 AM #2
Rainer
3,973
Chad Wille
Value Shield Financial Services - Windermere, FL

Richard,

Thanks for commenting.  It occured to me to post this after I was writing my thank you letters this morning.

Jun 03, 2008 04:11 AM #3
Rainer
3,973
Chad Wille
Value Shield Financial Services - Windermere, FL

Sally and David... too funny... I think about blog topics in the shower too!!!!  Hahahah

Jun 03, 2008 04:12 AM #4
Rainer
45,581
Joe Virnig
RE/MAX Gold Coast REALTORS, Ventura County, California - Ventura, CA
No Ordinary Joe

It can't be overstated enough.  Thank you cards are a powerful way to build connections with people.

Jun 03, 2008 04:26 AM #5
Rainer
3,973
Chad Wille
Value Shield Financial Services - Windermere, FL

Well said Joe.  Thanks for commenting.

Jun 03, 2008 04:31 AM #6
Rainmaker
598,260
Valerie Osterhoudt
Johnson Real Estate, Inc. - Cromwell, CT
ABR, Cromwell, CT Real Estate ~ 860.883.8889

Chad... I'm glad you reminded us about the importance of the *thank you*... something so simple can go a long way.

Jun 03, 2008 07:53 AM #7
Rainmaker
635,598
Leesa Finley
RED Properties - Wake Forest, NC
RED Properties - Raleigh NC Real Estate

Chad - you are so right!  I always like to set aside a little time during the week to write thank-you's, just notes of hello, etc.  A handwritten note goes a LONG way!  Thanks for the reminder!

Jun 03, 2008 07:56 AM #8
Ambassador
703,968
Paul McFadden
Responsive Pest Control - Seattle, WA
Pest Control, Seattle, WA.

Chad: you are obviously a Brian Buffini disciple. Good for you! Thank you's are one of the main keys to building long-term relationships. Keep it up!

 

Paul

Jun 03, 2008 11:05 AM #9
Rainer
3,973
Chad Wille
Value Shield Financial Services - Windermere, FL

Valerie... your welcome.  Thanks for commenting.  Hope your doing well.

Lisa... also... thanks for commenting.  Your welcome.

Paul - hahah.  yes I am.  Have a great day!

Jun 03, 2008 11:37 PM #10
Anonymous
understanding investment banking

very cool man... that is something that i will have? to check out at your site.

understanding investment banking

Aug 11, 2010 11:50 PM #11
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Rainer
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Chad Wille

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