Communication Tool For Non-English Speaking Clients

By
Real Estate Agent with RE/MAX Gold DRE #00697006

Whenever some redneck yells about a person who cannot speak English well because it is not their native language, I want to ask how many languages do you speak, buddy? The best I can do is muster a few phrases in Spanish, French and Italian, but if it weren't for Pig Latin, I really cannot speak fluently in any other language except English.

I know of a person who learned 18 languages. Am in awe of that individual. As there are days I cannot find that noun I'm looking for. But that's being an old fart.

However, did not really consider a language app to use with non-English speaking clients. Although, now that I pause to think about it, I used to communicate with our gardener in Hawaii through copying and pasting long translated volumes of text. Similar, but not the same thing.

You can read more in our personal blog today, presented by JaCi Wallace of Weintraub & Wallace at RE/MAX, by clicking on this link: Using a Translation App to Sell Sacramento Real Estate.

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Elizabeth Weintraub is co-partner of Weintraub & Wallace Team of Top Producing Realtors, an author, home buying expert at The Balance, a Land Park resident, and a veteran real estate agent who specializes in older, classic homes in Land Park, Curtis Park, Midtown, Carmichael and East Sacramento, as well as tract homes in Elk Grove, Natomas, Roseville and Lincoln. Call Elizabeth Weintraub at 916.233.6759. Put our combined 80 years of real estate experience to work for you. Broker-Associate at RE/MAX Gold. DRE License # 00697006.

Photo: Unless otherwise noted in this blog, the photo is copyrighted by Big Stock Photo and used with permission.The views expressed herein are Weintraub's personal views and do not reflect the views of RE/MAX Gold. Disclaimer: If this post contains a listing, information is deemed reliable as of the date it was written. After that date, the listing may be sold, listed by another brokerage, canceled, pending or taken temporarily off the market, and the price could change without notice; it could blow up, explode or vanish. To find out the present status of any listing, please go to elizabethweintraub.com.

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using a translation app to sell sacramento real estate
how to speak to nonenglish clients
tool converts english into foreign language
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Rainmaker
3,032,230
Kristin Johnston - REALTOR®
RE/MAX Realty Center - Waukesha, WI
Giving Back With Each Home Sold!

Great information!  I hope you have a successful week ahead too!

Apr 01, 2019 07:43 AM #1
Rainmaker
976,923
Sam Shueh
(408) 425-1601 - San Jose, CA
mba, cdpe, reopro, pe

Americans are spoiled when it comes to communication other than English.

 

Apr 01, 2019 07:46 AM #2
Rainmaker
2,189,278
Elizabeth Weintraub Sacramento Realtor Top 1%
RE/MAX Gold - Sacramento, CA
Put 40 years of experience to work for you

Kristin Johnston - REALTOR® Hope you didn't get too much snow last week. ;)

Apr 01, 2019 07:48 AM #3
Rainmaker
2,189,278
Elizabeth Weintraub Sacramento Realtor Top 1%
RE/MAX Gold - Sacramento, CA
Put 40 years of experience to work for you

Sam Shueh You're right about that. They can also be arrogant and indignant about it.

Apr 01, 2019 07:49 AM #4
Rainmaker
463,269
John M. Acaron, CMI, MRSA
HOME INSPECTOR USA / INDOOR MICROBIAL SPECIALIST - The Villages, FL
Master Home Inspector & Master Mold Assessor

Absolutelly. That is why I speack many languages such as: Puertorican, Cuban, Mexican, all the languages in Central America and most of the languages in South America. I also speak some from Europe..... in addition to English. Got to be in the forefront of the linguistic world...................Cheers

Apr 01, 2019 08:02 AM #5
Rainmaker
2,940,505
Nina Hollander
Coldwell Banker Residential Brokerage - Charlotte, NC
Your Charlotte/Ballantyne/Waxhaw/Fort Mill Realtor

Hi Elizabeth... I speak several languages in addition to English, but I still hesitate to conduct business in those languages. The nuances of legal issues and contracts and how they are expressed are like a different language within a language. In fact, I used to teach Russian, but still would hesitate to do real estate in Russian. The only languages I'm comfortable with doing real estate is French and Dutch... and then only because it would be my husband doing the talking as he's totally fluent in the "business" languages of Dutch and French.

Apr 01, 2019 08:34 AM #6
Rainmaker
2,189,278
Elizabeth Weintraub Sacramento Realtor Top 1%
RE/MAX Gold - Sacramento, CA
Put 40 years of experience to work for you

John M. Acaron, CMI, MRSA So . . . what you are saying is you cannot speak Portuguese?

 

Apr 01, 2019 11:27 AM #7
Rainmaker
2,189,278
Elizabeth Weintraub Sacramento Realtor Top 1%
RE/MAX Gold - Sacramento, CA
Put 40 years of experience to work for you

Nina Hollander Well, JaCi was able to sell real estate to actually 4 different sets of buyers from Laos, China, Iran and India with an app.

Apr 01, 2019 11:33 AM #8
Rainmaker
2,940,505
Nina Hollander
Coldwell Banker Residential Brokerage - Charlotte, NC
Your Charlotte/Ballantyne/Waxhaw/Fort Mill Realtor

I get that, Elizabeth. But in these days of sue-happy people, it wouldn't take much to have a misunderstanding with a language barrier. That's a reason I'm very careful about doing business in a foreign language... hard enough sometimes to make people who speak English fully understand. I'd hate to have to explain all the nuances of a contract in a foreign language.

Apr 01, 2019 11:41 AM #9
Rainmaker
2,189,278
Elizabeth Weintraub Sacramento Realtor Top 1%
RE/MAX Gold - Sacramento, CA
Put 40 years of experience to work for you

Nina Hollander We don't have that problem because we would never explain all of the nuances of a contract to a buyer. That would be interpreted in California as practicing law.

Apr 01, 2019 11:47 AM #10
Rainmaker
2,940,505
Nina Hollander
Coldwell Banker Residential Brokerage - Charlotte, NC
Your Charlotte/Ballantyne/Waxhaw/Fort Mill Realtor

That's the big difference, Elizabeth. We are expected to review all documents that a buyer or seller signs with them. And I can do a fine job with that in English... but not a foreign language. Now, since my husband ran overseas banks and did it foreign languages he's able to "speak" the business side of those languages. Just not sure I could trust him to explain real estate contracts fully (even though he has a license).

Apr 01, 2019 12:02 PM #11
Rainmaker
2,189,278
Elizabeth Weintraub Sacramento Realtor Top 1%
RE/MAX Gold - Sacramento, CA
Put 40 years of experience to work for you

Nina Hollander Well you are in a banking town. We have a definite line drawn between advising on real estate law and selling real estate in California, and agents who go out on the limb tend to end up in court. I would not be caught dead explaining legal matters.

Apr 01, 2019 12:24 PM #12
Rainmaker
2,940,505
Nina Hollander
Coldwell Banker Residential Brokerage - Charlotte, NC
Your Charlotte/Ballantyne/Waxhaw/Fort Mill Realtor

You're very correct... it is a fine line and we can fill in contractual blanks here, but not write anything else to the contracts, which would be construed as practicing law. However, we are expected to be able to explain what the buyers or sellers are signing. At some point you get a good feel for when you have to tell a client they need to get legal advice if their questions go beyond a certain point.

Apr 01, 2019 12:45 PM #13
Rainmaker
2,189,278
Elizabeth Weintraub Sacramento Realtor Top 1%
RE/MAX Gold - Sacramento, CA
Put 40 years of experience to work for you

Nina Hollander As long as an agent doesn't wander off into real estate law, they can easily explain via an app what people are signing. Of course, if you can't write, you have a problem. Because it is written, not verbal. Not everybody can communicate via the written word, in fact, in my experience, few can.

Apr 01, 2019 12:54 PM #14
Rainmaker
2,940,505
Nina Hollander
Coldwell Banker Residential Brokerage - Charlotte, NC
Your Charlotte/Ballantyne/Waxhaw/Fort Mill Realtor

You mean you know agents who can write?  I've seen some very scary things written by agents!

Apr 01, 2019 12:57 PM #15
Rainmaker
2,457,191
Myrl Jeffcoat
GreatWest Realty - Sacramento, CA
Greater Sacramento Real Estate Agent

I haven't tried any of the translation aps yet.  However, I have been using DuoLingo to learn Spanish for the past two years, and I love it!

Apr 02, 2019 05:50 AM #16
Rainmaker
4,003,355
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Elizabeth, I have had foreign clients, but usually one of the couple, or the kids can translate.

Apr 02, 2019 02:25 PM #17
Ambassador
3,749,478
Kathy Streib
Room Service Home Staging - Delray Beach, FL
Home Stager - Palm Beach County,FL -561-914-6224

Hi Elizabeth- I've used the translation app once when someone wanted to buy something I was selling on Group On and it worked out well. My father spoke fluent Chinese and Spanish which he learned growing up in AZ but never taught us!!! I really wish he had. 

Apr 06, 2019 07:25 PM #18
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