Education & Training with Performance Development Strategies

How would you describe the culture of your team, your office, or your company?  What does your culture say about your team?  Culture is something that can be observed by an outsider.  Make sure that your customers see the proper culture.

Attitudes drive culture. I love what Zig Ziglar said, “Your attitude determines your altitude.” The fact is that people do not put enough emphasis on how attitude affects performance. If you are the leader of the organization your attitude affects the culture of your organization and, ultimately, its performance.

An organization that has a positive vision and values, and that has leadership that lives and promotes those values is creating a positive culture. But if there is a negative attitude at the top the culture of the organization is doomed.

There is a strong link between attitude and performance. Let’s start with defining what attitude means in this context. An attitude is a pattern of thought. These attitudes have developed over time. Not that this is as easy as turning on a switch. It’s not easy. It will take work to change your outlook and the outlook of your organization. This will take real commitment, discipline and desire to change.

The habits and behavior of the leader has impact on the outcomes of the organization. We lead by example and we model the behavior for the organization. What type of behavior and habits are you modeling?

And if we want to get different and lasting outcomes, it’s not enough to change our behavior. We must also change our attitudes and beliefs. These attitudes and beliefs have been imbedded over time. Just think about how often we might say, we tried that once and it didn’t work. Experience affects our attitudes and beliefs. All of us can think of an unpleasant experience that we have had in the past. We may have tried something in the business. Then something negative happened.

Did you ever have an experience of getting supposedly well-meaning advice from someone. Then that advice turned out to be bad advice.   You probably wanted to avoid another unpleasant experience again, so you focused on what didn’t work rather than the rewards of success. Let’s explore this.

Would you agree that you need to have passion to be successful? Is your heart in your business? If it is not, you might want to consider getting out and searching for what you really desire. On the other hand, if you really love, let’s say, real estate sales you should be focusing on the rewards. You will have obstacles, but you can plan for them and anticipate them. Changing your thought patterns and your outlook is about changing attitudes. Focus on the reward of more sales rather than the problems.

Then make sure that your new behavior is consistent with your new attitude. Stay focused on what you want and what can go right-- in short what you can become.



If you are the leader you will set the example and ultimately the values and culture of your team.  For a similar post on our web site read CHANGE THE CULTURE CHANGE THE OUTCOME.

Are you ready to change your team culture?

Contact us to see how

or call 914-953-4458.



Re-Blogged 2 times:

Re-Blogged By Re-Blogged At
  1. Sally K. & David L. Hanson 04/08/2019 04:00 AM
  2. Roy Kelley 05/17/2019 01:00 AM
Real Estate Best Practices
New York Westchester County
Coaching and Mentoring
team building in westchester
attitude determines altitude
team culture

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Roy Kelley
Realty Group Referrals - Gaithersburg, MD

Thank you very much, Grant, for sharing your experience and your advice.

Apr 08, 2019 10:35 AM #14
Debb Janes EcoBroker and Bernie Stea JD
ViewHomes of Clark County - Nature As Neighbors - Camas, WA
REALTORS® in Clark County, WA

We are independents right now, but I keep looking for a brokerage with the right culture. It would be nice to brainstorm and be around other agents who value customer service and balance. 

Almost got out of real estate until we found our passion and niches. Congratulations on the feature, Grant - you deserve it. D 

Apr 08, 2019 10:51 AM #15
Rebecca Gaujot, Realtor®
Vision Quest Realty - Lewisburg, WV
Lewisburg WV, the go to agent for all real estate

Grant, our broker is phenomenon. Her attitutude is so contagious and all the agents are doing well. Love working at this office.

Apr 08, 2019 02:58 PM #16
Will Hamm
Hamm Homes - Aurora, CO
"Where There's a Will, There's a Way!"

Hello Grant, Attitude is so important in our business and we have ups and downs but we can not leave the downs effect us.


Apr 08, 2019 03:38 PM #17
George Souto
George Souto NMLS #65149 FHA, CHFA, VA Mortgages - Middletown, CT
Your Connecticut Mortgage Expert

Grant attitude sets the tone, and when that attitude is backed up with action the becomes wide open for success.

Apr 08, 2019 04:34 PM #18
Krista Jenkins, REALTOR®
Egenbacher Real Estate - Lubbock, TX
Residential sales and retail & office leasing

I have mixed feelings about this. I think sometimes we put too much emphasis on a "positive, upbeat" attitude and serious professional defects are overlooked because of it. My first brokerage was very upbeat and cheerleader-ish, but at the same time I saw a lot of crooked dealing. I don't care how pretty your smile is or how charming and "supportive" your are to my face, if I ever I find you to be duplicitous no amount of upbeat charm and charisma will make me trust you again.

Apr 08, 2019 06:27 PM #19
Kathy Streib
Room Service Home Staging - Delray Beach, FL
Home Stager - Palm Beach County,FL -561-914-6224

So well said Grant and this is a theme that you always share with us!!! It is so important to create this positive culture and yes, it begins at the top!!!

Apr 08, 2019 08:20 PM #20
Endre Barath, Jr.
Berkshire Hathaway HomeServices - Beverly Hills, CA
Realtor - Los Angeles Home Sales 310.486.1002

Positive Vision & Values are so important not just for a team but for individuals as well, that is just my two cents, Endre

Apr 08, 2019 11:49 PM #21
James Dray
Fathom Realty AR LLC - Bentonville, AR
Exceptional Agents, Outstanding Results

Morning Grant.

I had an on/off attitude until about 2 years ago.  Now, it's all positive and it shows

Apr 09, 2019 01:58 AM #22
Dorie Dillard CRS GRI ABR
Coldwell Banker United Realtors® ~ 512.750.6899 - Austin, TX
Serving Buyers & Sellers in NW Austin Real Estate

Good morning Grant Schneider ,

You used one of my favorite quotes from Zig Ziglar in your post: "Your attitude determines your altitude"  I've always believed this and is why I have been with my office for 24 years..its all about the culture we thrive in! Our positive vision and values are seen from the top and that is where they always need to be from....it permeates down and filters through the ranks.

Apr 09, 2019 05:17 AM #23
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Joe - that is good.  It should be the start of any strategic plan.

Ron and Alexandra -  there are some that don't live it but just speak it.

Roy - thank you very much.

Debb and Bernie - that is a great testtmonial to the power of culture.

Will - the right attitude is a big driver.

George - action is what makes it happen.

Krista - so your first brokerage had a terrible culture.  The attitude they professed is not the attitude they had.  I can see the difference very quickly.

Kathy - thanks.  Of course, it has to be put into action.

Endre - yes, I certainly agree with that.

James - I never knew you without one.

Apr 09, 2019 05:21 AM #24
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Dorie - agreed.  And it is not just words, your office lives it and it is visible to outsiders.

Apr 09, 2019 09:05 AM #25
Diana Dahlberg
1 Month Realty - Pleasant Prairie, WI
Real Estate in Kenosha, WI since 1994 262-308-3563

Your Attitude determines Your Altitude (Zig Ziglar) ... definitely my favorite Motivational Speaker. Sadly missed, but his words live on!  I can never get enough. Great post Grant Schneider 

Apr 09, 2019 10:33 AM #26
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

Both the I can't & I can are right... this posting reminds me to choose one

Apr 09, 2019 10:59 AM #27
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Diana - I loved what Zig said and also they inflections in his voice.  Saw him twice.

Ricie - right you are!

Apr 10, 2019 06:21 AM #28
Forthome Buyers
Fort Home Buyers - Fort Worth, TX
We buy Old run Down Houses fast in a week!

Great post really helpful , this might bring great changes on the strategy that a team might need, check out forthomebuyers.com

Apr 10, 2019 08:07 AM #29
Tom Bailey
Margaret Rudd & Associates Inc. - Oak Island, NC

Great post Grant, and so true! There is a great old saying for this S... rolls downhill

Apr 11, 2019 09:13 AM #30
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Thank you Forthome Buyers

Tom - yes I have heard i5. 


Apr 12, 2019 07:44 AM #31
Sally K. & David L. Hanson
EXP Realty 414-525-0563 - Brookfield, WI
WI Realtors - Luxury - Divorce

If you have a job and not an exciting career you need to find one.

May 17, 2019 04:33 AM #32
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Sally and David - yes, as soon as possible.

May 17, 2019 02:45 PM #33
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