I've noticed a strange phenomenon . . .

Real Estate Broker/Owner with Cornerstone Business Group Inc 0225086119

I've notice a strange phenomenon over the past couple months. I've had a series of cleaning, lawn-care, and handyman disappointments this year. So, I've decided to take the bull by the horns and do something about it. Our real estate company is branching out into other real estate related fields.

I decided to start with the cleaning company. We began advertising in January and immediately received 11 applications for 3 jobs. A few weeks later, we contacted all applicants to set up interviews and only four responded. Those four set up interviews and only one showed up. 

Beyond that, we're seeing a similar responses on our rentals. We have multiple rentals ready for new tenants. A lot of people have reached out to gather information and a large number have set up showings. On the first round of showings, three candidates were set up back to back. Candidate number one was a no show. Candidate number two was a show but not qualified. Candidate number three was a no show. That has been a consistent pattern with both rentals. 

About 66% of scheduled candidates don't show. It's frustrating, but at least they showed right up front that they are not dependable and I take them off our list and refuse to work with them. A simple phone call would have made all the difference. 

I'm pretty unforgiving with clients, potential employees and vendors don't honor their commitments. If they call and explain that they are running behind or can't make the appointment, it's a clean slate and we can reschedule. If they waste my time, that's all they get. Is this a local phenomenon, or is it nationwide?


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Paula Hathaway, REALTOR, LBA
Douglas Elliman Real Estate - Southampton, NY
...The Most Informed Agent In The Hamptons!

Hi Mike: I suspect it is part of the shift that is happening in our culture...so many people have been so disenfranchised for too long and do not know where to start --maybe they don't even really want to start, knowing that it is a commitment to working a real job for a good long time---all after having no job for so long, My sister had a restaurant in another summer resort in New Hampshire and she had to close up her business because she could not find people who were dependable and willing to work! This shift is taking it's time but I believe it is a very deep one and I hope we all survive it! No One seems to want to do the mundane jobs anymore. I don't know what it means, really but it is a real phenomenon!

Apr 16, 2019 12:59 PM #1
Michael Jacobs
Pasadena, CA
Los Angeles Pasadena 818.516.4393

Hi Mike - you may want to review your approach to see if any changes occur. Finding the right "person" either for a job or a house is not simple.  While quite frustrating you are learning fairly quickly those who can be eliminated.  Good luck.

Apr 16, 2019 01:01 PM #2
Myrl Jeffcoat
GreatWest Realty - Sacramento, CA
Greater Sacramento Real Estate Agent

I am fortunate that I have excellent lawn care by the same two brothers for the past 13 years. I have noticed it is becoming more difficult to find good handymen, however.  

Apr 16, 2019 01:05 PM #3
Kathy Streib
Room Service Home Staging - Delray Beach, FL
Home Stager - Palm Beach County,FL -561-914-6224

Mike- it shouldn't be the exception when we find dependable people. I've seen it where we are living now and where we used to live. And it's not just with vendors or service people either. 

Apr 16, 2019 07:02 PM #4
Leif Price
Spot Color Marketing - Portland, OR
Content Marketing Specialist

Some people are just being picky about it. Well, charge to experience as they say.

Apr 16, 2019 07:07 PM #5
James Dray
Fathom Realty AR LLC - Bentonville, AR
Exceptional Agents, Outstanding Results

Morning Mike.

It happens, even in my area, but not as often as what you wrote about today

Apr 17, 2019 02:19 AM #6
Sheila Anderson
Referral Group Incorporated - East Brunswick, NJ
The Real Estate Whisperer Who Listens 732-715-1133

Good morning Mike. I agree with your recent experience and think it is everywhere. Sad.

Apr 17, 2019 06:13 AM #7
Myrl Jeffcoat
GreatWest Realty - Sacramento, CA
Greater Sacramento Real Estate Agent

CONGRATULATIONS Mike, on having this blog FEATURED in the Old Farts Club group!  

Apr 17, 2019 06:20 AM #8
Nina Hollander
Coldwell Banker Residential Brokerage - Charlotte, NC
Your Charlotte/Ballantyne/Waxhaw/Fort Mill Realtor

My approach exactly, Mike: I'm pretty unforgiving with clients, potential employees and vendors don't honor their commitments. And I don't apologize when some accuse me of being a bit of a hard-a$$!

Apr 17, 2019 06:32 AM #9
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Good morning Mike - unfortunately michael, this is not confined to your area.  I write those people off as well.

Apr 17, 2019 08:38 AM #10
Liz and Bill Spear
RE/MAX Elite 513.520.5305 www.LizTour.com - Mason, OH
RE/MAX Elite Warren County OH (Cincinnati/Dayton)

I don't think it's local to you.  I generally avoid working with rentals because I know all too often it will be either a) they don't show or b) they take a quick 2 minute buzz through the house and I never hear from them again.

When we had our house remodeling work done a couple of years ago one of the toughest parts for our contractor was getting his subs to show up as scheduled.

The local Facebook group is packed with all kinds of handymen/cleaners/contractors touting how great they are...and later posts from the same consumer talking about how much trouble getting any of them to show up for their appointments.  They may be good at their work, but lousy business folks.

I know when we find a good one, we hang on to them as long as they're in business.

Apr 17, 2019 11:51 AM #11
Carol Williams
Although I'm retired, I love sharing my knowledge and learning from other real estate industry professionals. - Wenatchee, WA
Retired Agent / Broker / Property Manager

Hi Mike,
Do you find this an age related thing, mostly the younger generation?  That is what I am finding. Common courtesy (like common sense) seems be missing.

Apr 24, 2019 10:31 AM #12
Kat Palmiotti
Grand Lux Realty, Monroe NY, 914-419-0270, kat@thehousekat.com - Monroe, NY
The House Kat

I'm not sure I notice this happening more frequently, but it does still happen. I never get it when someone just doesn't show up, doesn't call, etc. That reflects so poorly on them, and they will get removed from whatever list they're on. And oh my, if you want a job, never be late or miss an interview!

Apr 27, 2019 03:19 AM #13
Barbara Todaro
RE/MAX Executive Realty - Franklin, MA
Marketing Agent for The Todaro Team

Good mornng, Mike Cooper, GRI this is a Blessing:

"at least they showed right up front that they are not dependable" 

Apr 27, 2019 07:00 AM #14
Debb Janes EcoBroker and Bernie Stea JD
ViewHomes of Clark County - Nature As Neighbors - Camas, WA
REALTORS® in Clark County, WA

People who are chronically late and no-shows bug the heck out of me. It's extremely rude behavior - burn me once. ;) 

Apr 27, 2019 08:19 AM #15
Laura Cerrano
Feng Shui Manhattan Long Island - Locust Valley, NY
Certified Feng Shui Expert, Speaker & Researcher

Sometimes the best way to We can do it with them and get everything done as much as possible, and that’s pretty cool!

Apr 27, 2019 10:26 PM #16
Jeff Dowler, CRS
Solutions Real Estate - Carlsbad, CA
The Southern California Relocation Dude

Hi Mike:

I have had some similar experiences over the years, and it really IS frustrating and annoying. One has to wonder are they that busy, or are they just uncaring about how their business comes across to others? Given the competition, why would you want to risk losing an opportunity and gaining a bad reputation?


Apr 28, 2019 10:27 AM #17
Debe Maxwell, CRS
www.iCharlotteHomes.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310 - Charlotte, NC
Charlotte Homes for Sale - Charlotte Neighborhoods

I agree - I think it's nationwide, Mike. It's sad but, like you, when someone doesn't show up the first time, they don't get 3 strikes - they're out with 1!

May 01, 2019 09:19 PM #18
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