What is the best way to deal with uncooperative agents?

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Real Estate Technology with Zurple

So - have you ever dealt with an agent that was less than easy to work with? How do you usually deal with it?

 

We've seen a few different approaches to deal with uncooperative agents:

Kill them with kindness

Leading by example is a great way to address any disputes. The energy you put into the world is typically the energy that is returned to you. The golden rule is a great rule to live by. It can change the other agent's demeanor if you are easy to work with. Either way, you can also have the satisfaction that you were the better person.

 

Seek to understand

Maybe there is a misunderstanding or break in the communication that has caused the tension. Simply asking questions is enough to get most people to open up and explain their point of view. Maybe the other agent isn't a jerk, but had a reason they were being difficult that you could sympathize with?

 

Offer a situation where both parties benefit

You can also always try to mediate a compromise that can benefit both you and the other agent. You might not like the other agent, but you can at least respect them professionally.

 

Involve the broker

If the other agent is being absolutely deranged, maybe a chat with the broker can set them straight? Usually agents will trust their broker, so having a 3rd party intervene can help alleviate the situation.

 

At the end of the day, it's not about the agents - It's about the home buyer or home seller. Sometimes you have to go the extra mile to provide a good experience.

 

Does anybody have any stories of dealing with uncooperative agents? How did you deal with the situation?

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Rainmaker
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Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

It absolutely can be the LONGEST 30 days of your life!   Limited telephone conversations with nitwits is good, leave it to just emails.

Jun 07, 2019 02:11 PM #1
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