Screaming Obscenities Is Not A Choice.

By
Real Estate Broker/Owner with HomeRome Realty 410-530-2400 311291

So you got a not quite perfect offer.

It takes finesse NOT to scream when you know the client is about to blow a deal. It takes the experience to share the different ways of responding. So many emotions while in the actual process of buying or selling.

Of course, it is always the sellers' decision, and we are just the mouthpiece!

When an offer is received, we need to summarize the main points. Price, dates, qualifications, concessions. What are your clients' needs?

 

How your client responds is not necessarily the same words you use to deliver the message to the other agents.

 We’ve all seen a deal blow up when the client throws a mini temper tantrum and says things like — Tell them to take a hike, —that offer is insulting, —don’t even respond —I’m not going to give my house away.

 

 There’s more to this than, “the offered price.” 

 

Here is where the true professional comes in. Get all the facts on paper and discuss the offer based on these possibilities.

 

-In a perfect world

-The real world

-Different counter options

 

The first is a full price, ideal dates, as is and the perfect day to settle?

 

The second is what we have in our hands now.

 

The third is a list of several ways to respond.

 

Remember a counter is the equivalence of a NO so chose your words with caution.

Not every comment needs repeating.

 

How do you convey your seller's response to an offer?

Screaming obscenities is not a choice!

 

Margaret Rome

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Rainmaker
1,385,568
Kat Palmiotti
Grand Lux Realty, Monroe NY, 914-419-0270, kat@thehousekat.com - Monroe, NY
The House Kat

I agree. If after discussing options, the clients say "tell them to take a !(!@*$& hike," that's not exactly how we should convey the message.

May 13, 2019 03:04 AM #1
Rainmaker
3,482,999
Sheila Anderson
Referral Group Incorporated - East Brunswick, NJ
The Real Estate Whisperer Who Listens 732-715-1133

Good morning Margaret. I laughed at your title. You are right about presenting with your best foot forward.

May 13, 2019 05:02 AM #2
Rainmaker
5,214,607
Roy Kelley
Realty Group Referrals - Gaithersburg, MD

Thank you very much, Margaret, for sharing your experience and your advice.

Have an outstanding week.

May 13, 2019 05:16 AM #3
Rainmaker
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Lottie Kendall
Compass - San Francisco, CA
Helping make your real estate dreams a reality

Your title made me giggle, but your point is extremely important. 

May 13, 2019 05:32 AM #4
Rainmaker
285,113
Mercedes E. Santana
Santana Property Group - New York, NY
NYC Multifamily Properties

Your title caught my eye, and you are right, we must always try to maintain composure and professionalism. Our inside voices can say whatever and however we really feel. ( Lord knows I have).

May 13, 2019 06:14 AM #5
Ambassador
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Margaret Rome, Baltimore Maryland
HomeRome Realty 410-530-2400 - Pikesville, MD
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Kat Palmiotti Like the way you think! :)

May 13, 2019 08:35 AM #6
Ambassador
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Margaret Rome, Baltimore Maryland
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

Sheila Anderson Best foot forward. Good to see you.

May 13, 2019 08:36 AM #7
Ambassador
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Margaret Rome, Baltimore Maryland
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

Lottie Kendall Giggles are always good!

May 13, 2019 08:37 AM #8
Rainmaker
1,511,398
Sandy Padula and Norm Padula, JD, GRI
HomeSmart Realty West & Geneva Financial, Llc. - Carlsbad, CA
Presence, Persistence & Perseverance

Margaret Rome, Baltimore Maryland the post reads like you had a Type A seller on your hands.  If so, good luck!

May 13, 2019 08:39 AM #9
Ambassador
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Margaret Rome, Baltimore Maryland
HomeRome Realty 410-530-2400 - Pikesville, MD
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Mercedes E. Santana Our inside voices and sometimes our client's outside voices need to be contained.

May 13, 2019 08:40 AM #10
Ambassador
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Margaret Rome, Baltimore Maryland
HomeRome Realty 410-530-2400 - Pikesville, MD
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Sandy Padula and Norm Padula, JD, GRI We've all had that Type A seller...So important to not let the buyer and buyer's agent know.

May 13, 2019 08:42 AM #11
Rainmaker
1,945,313
Patricia Feager, MBA, CRS, GRI,MRP
DFW FINE PROPERTIES - Southlake, TX
Selling Homes Changing Lives

Margaret Rome, Baltimore Maryland - I am a believer it's not what you say but how you say it. Staying calm and knowing exactly what needs to be said matter of factually usually always gets better results. In this business, we find not everyone is rational and it doesn't pay for us to be irrational or take it personally. A professional always has to maintain professionalism.

May 13, 2019 03:13 PM #12
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Margaret Rome, Baltimore Maryland
HomeRome Realty 410-530-2400 - Pikesville, MD
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Patricia Feager, MBA, CRS, GRI,MRP Again, your comment would make a good stand alone blog. Hope you are doing well.

May 13, 2019 05:54 PM #13
Rainmaker
1,156,100
Jane Peters
Home Jane Realty - Los Angeles, CA
Los Angeles real estate concierge services

Very well laid out, Margaret. Calming the seller down and making them see reason takes a lot of finesse. But it can pay off in the end.

May 14, 2019 01:11 PM #14
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Anna Banana Kruchten CRB, CRS 602-380-4886
Phoenix Property Shoppe - Phoenix, AZ
Arizona's Top Banana!

Hi Margaret I think I  wrote a post about this very subject not to long ago.  I always like to have a conversation with sellers as to what kind of offers some kind we receive and not to get emotional.  Strickly business. Most of the 'get it' and stay calm and thinking clearly. I can only remember one that was kind of a crazy man and I chose not to work with him ever again after it closed. Simply not worth it to me.

May 14, 2019 03:01 PM #15
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Margaret Rome, Baltimore Maryland
HomeRome Realty 410-530-2400 - Pikesville, MD
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Jane Peters Hope your birthday was a good one. I think how we present an offer is one of the most important things we do.

May 14, 2019 04:17 PM #16
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Margaret Rome, Baltimore Maryland
HomeRome Realty 410-530-2400 - Pikesville, MD
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Anna Banana Kruchten CRB, CRS 602-380-4886 Taking the emotions out of the transaction might be one of our biggest roles. Would you be willing to link your post here in the comments? Would love to read it.

May 14, 2019 04:19 PM #17
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