Why is it important to treat others the way you want to be treated?...

By
Real Estate Agent with Berkshire Hathaway HomeServices 01238708
https://activerain.com/droplet/5jl4

Why is it important to treat others the way you want to be treated? My take is that, the results tend to have a more favorable outcome.

If the ride is bumpy or smooth, the finish often can make or break a continued long-term relationship. In my experience as a Beverly Hills Realtor, if we ended with a smooth finish the clients remained  long-term clients. On the other hand, if the ending was not smooth, we did not get referrals, nor accolades, even if it was not our fault. 

www.endrebarath.com

 

 

As some of you who have been reading my post about my Lexus RX 350 know, that I had to go to the dealership. Now with that said, let me continue the story since Debra Leisek     was very interested how it turned out.

I bought the car in 2014, the salesperson was very nice and programed into the navigation the location of  the Dealership where the Maintenance Shop,  which was attached, to the dealership. Can you imagine my surprise, when I got to the location, there was a sign on the door stating that, we have moved and a new address is...

The new location was  back in the direction where I just came from, about a mile or so. In Beverly Hills traffic, that is about 15 minutes. Upon my arrival it was clear to me, that there was no Maintenance Shop, nor parking.

www.endrebarath.com

Gratefully since it was in Beverly Hills, CA., there was a Valet Person who informed me that the maintenance shop is not located here. He tried giving me directions, and I just did not feel confident, hence I asked for an actual address. He had no idea but asked some office employees who were returning from lunch and I saw they had no idea either.

The Valet Person was nice and went inside the show room and got me an address which was then corrected by  a salesperson who came out  and gave me a different address and at the same time tried to sell me a new Lexus…

Now, with the  new location I was heading back about 1.5 miles to the Maintenance Department.

As I arrived, I did not see any signs, instead a Film Crew was filming a movie. So just to be safe in case the crew was blocking the signs I circled around  the block again to no avail.

 I called Diane for help. A phone call from her the mystery was solved. The location was not on Wilshire Blvd but rather on Olympic Blvd. Indeed, the number was right just the street name was off.

www.endrebarath.com

Upon arrival I was greeted by the Lexus Representative and I mentioned to him what my Mechanic thought was the problem.   In the meantime,  Diane emailed me that the Water pump is part of the Power Train which is covered for seven years and seventy thousand miles. I explained to the Lexus Rep that I just needed for them to fix it provided it is ‘free” and covered by the warranty. I casually slipped it out that Diane works for a Law Firm and her name is on the car as well, (even though she never drove it in five years).

After cordial discussions and an attempt to sell me four new tires to the tune of $1500-$1800 . It was clear that all I wanted was the problem to be fixed and at no charge to me. We agreed should that be the problem all would be taken care of.

Twenty minutes later I had a new Lexus loaner vehicle, complementary to me until the vehicle is fixed. Fast forward twenty-four hours later I found out the car was fixed and ready for me to have. Hence Saturday morning I was back at the Lexus Repair Shop picking up my car at no cost. I could write another post about the 24hrs… the main thing is I have my car back with a brand-new Water Pump and all the assembly parts with it at no cost to me. The outcome, I attribute to not losing my  temper and being kind all the way until the finish line. Mainly being patient, kind and persevering until the desired result was achieved.

www.endrebarath.com

How was my experience? Well that is another story. It reconfirmed for me, that this  is not how I would want to handle a Real Estate Transaction. The buyer or the seller should not have to call, text or email me for updates without a  response. Instead I would want to give periodic updates and feedback how the transaction is moving along. I am confident most of you will agree with this concept.

 

If you are looking for a knowledgeable, focused and goal-oriented Realtor in the Beverly Hills area who will help you achieve your Real Estate goals, please reach out to me directly!

If you are looking for a pet friendly Beverly Hills Realtor who can handle and sell the most difficult properties that no one else could, please reach out to me directly!! If you are considering buying or selling a home, a luxury home, luxury investment real estate, luxury vacation homes, or luxury beach properties in Southern California, Los Angeles, Century City, Westwood, West Hollywood, Beverly Hills, Marina Del Rey, Venice or Malibu, feel free to contact me at 310.486.1002 (m) or homes@endrebarath.com or visit one of my websites at https://www.endrebarath.com  I contribute a portion of my commission to local animal rescue organizations.

 

 

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Topic:
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Location:
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Groups:
ETHICS and the REALTOR
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Tags:
lexus
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ethics as a realtor
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Rainmaker
610,029
Debra Leisek
Bay Realty,Inc Homer Alaska - Homer, AK

It is true you can kill them with kindness and get the kindness back in return

I have a feeling you are always calm and composed when dealing with sales or stressful times

I am glad you got the good treatment you deserved and veered away from the 2,000 dollar tires!!!  Thank you for sharing your story Endre Barath, Jr. 

May 12, 2019 11:54 PM #1
Rainmaker
1,389,909
Kat Palmiotti
Grand Lux Realty, Monroe NY, 914-419-0270, kat@thehousekat.com - Monroe, NY
The House Kat

Wow, well, I would not have been impressed by the hunt for the service department, nor with the lack of knowledge about the address, NOR the lack of updates and 24 hour wait. If you buy a Lexus, in my opinion, you should get great service. 

I'm glad it is fixed and free, and that you were able to maintain your equanimity.

May 13, 2019 03:12 AM #2
Rainmaker
3,491,955
Sheila Anderson
Referral Group Incorporated - East Brunswick, NJ
The Real Estate Whisperer Who Listens 732-715-1133

Good morning again Endre. I am glad you have your car back. Mine is still in limbo but with luck I may get it today but it won't be free.

May 13, 2019 04:29 AM #3
Rainmaker
2,943,213
Nina Hollander
Coldwell Banker Residential Brokerage - Charlotte, NC
Your Charlotte/Ballantyne/Waxhaw/Fort Mill Realtor

Good morning, Endre... all I can say is you must have the patience of a saint!

May 13, 2019 04:46 AM #4
Rainmaker
1,730,282
Lottie Kendall
Compass - San Francisco, CA
Helping make your real estate dreams a reality

You were amazingly patient, and kept your eye on the end result you wanted. Glad it worked out.

May 13, 2019 05:20 AM #5
Rainmaker
4,280,959
Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy

Endre,

Patience is a virtue as they say.  I am very happy it all worked out for you.  A

May 13, 2019 06:06 AM #6
Rainmaker
3,110,684
Lawrence "Larry" & Sheila Agranoff. Cell: 631-805-4400
The Top Team @ Charles Rutenberg Realty 255 Executive Dr, Plainview NY 11803 - Plainview, NY
Long Island Home and Condo Specialists

Yes, you do have patience Endre. I too would not want any of our clients to have to scout around trying to get an answer from us. You should have been notified of the change of address...

May 13, 2019 08:15 AM #7
Rainmaker
1,949,899
Patricia Feager, MBA, CRS, GRI,MRP
DFW FINE PROPERTIES - Southlake, TX
Selling Homes Changing Lives

Isn't it amazing how much we learn about customer service and quality care as a result of how we run our own business? 

 

May 13, 2019 03:09 PM #8
Ambassador
2,792,177
Anna Banana Kruchten CRB, CRS 602-380-4886
Phoenix Property Shoppe - Phoenix, AZ
Arizona's Top Banana!

Endre what a hassle for Pete's Sake!  You stayed cool and calm!

The outcome, I attribute to not losing my  temper and being kind all the way until the finish line. Mainly being patient, kind and persevering until the desired result was achieved.

May 15, 2019 10:16 AM #9
Rainmaker
325,151
Dana Basiliere
Rossi & Riina Real Estate - Williston, VT
Making deals "Happen"

Hello Andre,  I have had two Lexus RXs over the years. I had an RX300 that I put 118,000 miles on and sold it for a good price. I replaced it with an RX350 that I got rid of at 128,000 miles. I used them hard and they were solid reliable vehicles.  

May 15, 2019 05:50 PM #10
Rainer
11,338
Clint Lohr
Keller Williams Los Feliz - Glendale, CA

That was an interesting story with an important message. But I have one question:  Can you go to a different Lexus dealer from now on?

May 15, 2019 06:10 PM #11
Rainmaker
316,450
Gregory Manns
HomeSmart Professionals - Palm Springs / La Quinta, CA - Indio, CA
Palm Springs Area Realtor HomeSmart Professionals

Thank you for sharing this great story with a powerful message. So happy everything worked out!

May 15, 2019 07:26 PM #12
Rainer
92,072
Brian DeYoung
Howard Hanna Real Estate Services - Ithaca, NY
Brian DeYoung

agreed... my car is in the shop today.

The dealer had a shittle, and it is a dealer I have used before but do not typically like to go to for service work.

I hope for a smooth ending.

Patience and Persistence, best in Real Estate, best in life.

May 16, 2019 07:57 AM #13
Rainmaker
391,725
John Wiley
Right Move Real Estate Group- EXP Realty - Fort Myers, FL
Lee County, FL, ECO Broker, GRI, SRES,GREEN,PSA

Endre, I am impressed with your ability to stay in control. That experience would test mine.

You are correct that being nice can pay dividends.

Thanks for setting the example.

May 16, 2019 09:47 AM #14
Anonymous
Francine Kianoff

Hi Endre -

If you want outstanding service, try Lexus of Santa Monica. Always great for me!

May 16, 2019 10:48 AM #15
Rainmaker
1,503,205
Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

Good for you for staying calm and polite in a frustrating situation. Now... if the dealership would just take some lessons from you, maybe the next person won't have to hunt all over town to find the service department.

May 16, 2019 10:55 AM #16
Rainmaker
3,153,654
Endre Barath, Jr.
Berkshire Hathaway HomeServices - Beverly Hills, CA
Realtor - Los Angeles Home Sales 310.486.1002

Debra Leisek  funny part was when they "checked" the tires, they told me it is still good it would just "run better with new tires"...Endre

May 16, 2019 01:21 PM #17
Rainmaker
1,214,476
Gene Mundt, IL/WI Mortgage Originator - FHA/VA/Conv/Jumbo/Portfolio/Refi
NMLS #216987, IL Lic. 031.0006220, WI Licensed. APMC NMLS #175656 - New Lenox, IL
708.921.6331 - 40+ yrs experience

Seems like this is the week for car issues, Endre Barath, Jr. as mine is in the shop for the second time with a recurring problem.  Still, there IS a silver lining to the problem, as mine is also under warranty and I will incur no charges to get it fixed.  Sometimes it's the little things ...

Keep smiling ... and enjoy your FIXED car ...

Gene

May 17, 2019 08:24 AM #18
Rainmaker
493,559
Mary Hutchison, SRES, ABR
Better Homes and Gardens Real Estate-Kansas City Homes - Kansas City, MO
Experienced Agent in Kansas City Metro area

I am especially sensitive to customer service since it's something I provide every day.  You have to look ahead, anticipate issues, inform customers of changes before they happen...that goes a long way.  If I feel I'm getting really good customer service, I always acknowledge it

May 17, 2019 09:26 AM #19
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Endre Barath, Jr.

Realtor - Los Angeles Home Sales 310.486.1002
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