Asking and Listening to Get the Answers

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Home Stager with Room Service Home Staging

Asking and Listening to Get the Answers



Many years ago I managed an employment agency in Houston. For the most part, we all got along. This was not by chance...when hiring I wanted to make sure not to bring in people who could rock an otherwisekeep asking questions smooth sailing ship.

 

We weren’t like the Stepford wives though. Everyone had their own strengths that they brought to the agency. There was a balance that could be toppled by just one unhappy camper.

 

One day that unhappy camper came to my office. Her production was down and I wanted to see what I could do to help her.

She began to list what she thought was wrong but not with her but with the office. The color of her office wasn’t right. We all needed more light. At that time, you could still smoke in the office, but she thought everything needed to be replaced, carpet included. ( I really can’t blame her for that one.)

 

As I asked her questions about what I could do to help get her back on track, it became clear to me that it boiled down to one thing...she didn’t want to be there.

 

When I mentioned this to her, she finally admitted that she didn’t and probably didn’t realize it until she started talking about it.

 

How could this possibly be related to you?

 

What about your clients? Buyers who can’t seem to find a house they like. Sellers who throw up all kinds of reasons for not adjusting their price.

 

Let the kinds of questions you ask guide them in a way that allows them to discover what the real issue is.

 

question

 

 

In our personal lives, if we learn to ask enough (and the right) questions, we can start to head down a path of understanding why someone is thinking, behaving, talking the way they do.

 

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Rainmaker
1,739,696
Lottie Kendall
Compass - San Francisco, CA
Helping make your real estate dreams a reality

Asking questions and listening, with the intent to understand, is imperative in any relationship.

May 14, 2019 04:07 AM #1
Rainmaker
2,982,441
Nina Hollander
Coldwell Banker Residential Brokerage - Charlotte, NC
Your Charlotte/Ballantyne/Waxhaw/Fort Mill Realtor

Yes indeed, Kathy. I've "fired" my share of clients over the past 26 years when it became obvious they were not really motivated to buy or sell despite what they said. No reason to waste my time or theirs.

May 14, 2019 04:12 AM #2
Rainmaker
1,180,810
Donald Urschalitz
One World Realty Inc. - Jupiter, FL
P.A. Realtor ABR RSPS North Palm Beach County

Andrew Carnegie once said "You cannot push anyone up a latter unless they are willing to climb themselves"

May 14, 2019 04:32 AM #3
Rainmaker
4,877,535
Barbara Todaro
RE/MAX Executive Realty - Franklin, MA
Marketing Agent for The Todaro Team

Good morning, Kathy Streib the truth always comes out eventually....

May 14, 2019 04:37 AM #4
Rainmaker
3,192,834
Sally K. & David L. Hanson
EXP Realty 414-525-0563 - Brookfield, WI
WI Realtors - Luxury - Divorce

Feedback is not always what you expect...but sometimes it is what you need.

May 14, 2019 04:58 AM #5
Rainmaker
4,322,632
Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy

Kathy,

What a wonderful post!  Like you we ask lots of questions, and I am known for my steel trap memory, because I do listen...And when the undue or weird criticism comes out (like wall colors), you know it is time to say good-bye.  A

May 14, 2019 05:33 AM #6
Rainmaker
2,455,153
Brian England
Arizona Focus Realty - Gilbert, AZ
MBA, GRI, REALTOR® Real Estate in East Valley AZ

Having someone listen and ask the right questions when there is an issue in our lives really helps.  Often times we get so busy doing what we are doing to even realize that we don't really even want to be doing it.

May 14, 2019 06:41 AM #7
Rainmaker
1,851,887
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Hi Kathy - Personal accountability goes a long way. If it is to be it is up to me!

 

May 14, 2019 06:56 AM #8
Rainmaker
3,528,082
Sheila Anderson
Referral Group Incorporated - East Brunswick, NJ
The Real Estate Whisperer Who Listens 732-715-1133

Good morning Kathy. A really good point here. If we don't know ourselves, we can't be happy.

May 14, 2019 07:42 AM #9
Rainmaker
2,095,740
Sharon Tara
Sharon Tara Transformations - Portsmouth, NH
New Hampshire Home Stager

Asking the right questions to get to the root...now that is a talent!

May 14, 2019 08:02 AM #10
Rainmaker
1,158,262
Sheri Sperry - MCNE®
Coldwell Banker Residential Brokerage - Sedona, AZ
(928) 274-7355 ~ YOUR Solutions REALTOR®

HI Kathy Streib - Like you, I managed offices and areas in the staffing industry.  The key take away,  is to enhance your listening skills.  Too many people are busy formulating their answer and not listening to what the other is saying. When you actually listen and ask open-ended non-threatening questions, you will learn a lot. Doing listening checks for understanding is also critical. 

This is the only way to get to the root cause and formulate a solution. 

May 14, 2019 08:14 AM #11
Rainmaker
3,076,124
Will Hamm
Hamm Homes - Aurora, CO
"Where There's a Will, There's a Way!"

Hello Kathy,  so important to learn to listen and ask questions to get to the bottom of the problem.

 

May 14, 2019 08:51 AM #12
Rainmaker
1,489,739
Beth Atalay
Cam Realty and Property Management - Clermont, FL
Cam Realty of Clermont FL

Good morning Kathy Streib, it's a lot easier and safer to blame others for our unhappiness.  Before we attack, it's best to ask ourselves some serious questions, I assure you, the answers will be there.

May 14, 2019 09:09 AM #13
Rainmaker
5,271,309
Roy Kelley
Realty Group Referrals - Gaithersburg, MD

Many of us many need to work on our listening skills and some of us may need to change our directions.

May 14, 2019 10:18 AM #14
Ambassador
1,907,412
Hannah Williams
Re/Max Eastern inc. - Philadelphia, PA
Expertise NE Philadelphia & Bucks 215-953-8818

Kathy Streib some people just like to be in control - but there is an art in listening and keeping calm.

May 14, 2019 10:57 AM #15
Ambassador
3,746,486
George Souto
George Souto NMLS #65149 FHA, CHFA, VA Mortgages - Middletown, CT
Your Connecticut Mortgage Expert

Kathy you can't make someone happy who does not want to be happy, and the best thing to do is let go of them before their unhappiness spreads to everyone else.

May 14, 2019 01:11 PM #16
Ambassador
3,046,751
Paul S. Henderson, REALTOR®, CRS
RE/MAX Northwest. - Tacoma, WA
Tacoma Washington Agent/Broker & Market Authority!

 I always appreciate people who listen before speaking. I’ve seen too many people waste time  by not listening Kathy Streib 

May 14, 2019 03:23 PM #17
Rainmaker
2,832,844
James Dray
Fathom Realty - Bentonville, AR
Exceptional Agents, Outstanding Results

Morning Kathy.

I suspect she left shortly after talking to you.  Thankfully, you listened before speaking, a true art that has been lost in many businesses

May 15, 2019 01:35 AM #18
Rainmaker
1,649,754
Lise Howe
Keller Williams Capital Properties - Washington, DC
Assoc. Broker and Attorney Licensed in DC, MD, VA,

You have a wealth of experiences - and this is a good example of how we are wiser and stronger for our experiences 

May 15, 2019 04:09 AM #19
Rainer
1,025
Benny huff
Essays Chief - Bostonia, CA

The post is interesting. The person informs that when hiring he wanted to ensure not to bring in people who could rock an otherwise keep asking questions smooth sailing ship. It mentions that each person had their own strong points that they brought to the agency. There was a sense of balance that could be toppled by just one miserable camper.More

Jun 12, 2019 11:03 PM #20
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Home Stager - Palm Beach County,FL -561-914-6224
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