MAKE SURE YOUR TEAM IS CREATING CUSTOMER LOYALTY

Reblogger Barbara Todaro
Services for Real Estate Pros with RE/MAX Executive Realty 104763
https://activerain.com/droplet/5jpV

Another valuable post by Grant ..... the leader of the team sets the pace and the culture of the team.... team members mirror, and they're watching what the leader is doing....

Original content by Grant Schneider

 

You may believe that you have a powerful customer value proposition but if your team is not on board it will never be fulfilled. If they are not on board then, perhaps, you are not leading them. When I consult with business owners in Westchester County New York often I hear comments about getting the staff to do the right things. Sometimes an owner is willing to place all the blame on the staff being lazy, unmotivated, or the like. Fortunately, most will ask how they can improve their ability to get the team behind them.

You can change things by being laser focused on the goals and leading by example. Your laser focus empowers your employees who in turn create loyal customers by their actions.

Being Laser Focused - You may be the owner but that does not mean you are seen as the leader. As owner you can influence the process through which people recognize your leadership by creating an environment where people will join “the team” because they see the purpose of what they are supposed to do and understand the vision, the “big picture” as well as the values of the organization for which they work. Today’s fast-moving business environment demands that the effective leader be both, a well-organized administrator and highly adept in understanding people’s basic needs and behavior in the workplace. Be open with your communication. Share the vision and values but also share your goals. Also, share organizational results. A CEO that keeps results secret breeds distrust. The most successful businesses and business leaders conduct “open book” management. This is the way to gain trust and commitment.

Engaged Team Members and Employees - Since the business environment is always changing and evolving, the way we do business and communicate must also change with the environment. Some engagement drivers have also changed. Be aware. Many findings in older Gallop engagement surveys remain important while other points relating to economy and generations have begun to show up. For example, the desire of employees to have the opportunity to do what they do best is still important as is being recognized for a job well done.

There is much room for improvement. Results of a study by MSW Research and Dale Carnegie released in 2012 showed only 29% of employees are fully engaged while 26% are disengaged.   Bottom line-- In all of these surveys many employees listed their relationship with their immediate supervisor, belief in senior leadership, and pride in working for the company as very important. Business leaders must understand this. Why? Because disengaged employees do not contribute, and worse, they could alienate your customers.

Loyal customers are the key to success. Careless unengaged employees can ruin a business by driving away customers. An engaged staff create customer loyalty by wowing customers and exceeding customer expectations.

The right people need to be placed in the right positions. Jim Collins talks about this when he says, “Get the right people on the bus, the wrong people off the bus, and the right people in the right seats”. Then focus of the vision, the goals, train, develop, and engage.

 

Goal

Once again it comes back to this statement: Focused leaders engage employees who will create loyal customers and more business success. Make that a goal for your business.  For a similar post on our web site see EMPLOYEES ARE THE KEY TO CUSTOMER LOYALTY.

Are you ready to create an employee value proposition which will improve your customer value proposition?

Contact us to learn more

or call 914-953-445

 

Real estate expertise provided by Grant Schneider on ActiveRain

 

Business Coach - Strategic Plans - Sales and Marketing Coach

Grant Schneider- Personal and Professional business coachGrant Schneider - Leadership and Business Coach Creating Successful Business Outcomes

President Performance Development Strategies

- Business Coach

- Business Performance and Strategic Business Plans 

- Sales and Marketing Coach

- Organizational Effectiveness

- Time Effectiveness and Organization

914-953-4458, Armonk NY 10504 grant@pdstrategies.com

Visit my website www.pdstrategies.com for information on how you can obtain quantum leaps in your business performance.

Helping businesses go from "good to great"

 

Perfomance Development Strategies - Westchester NY

Active Rain Top Blogger Award

 

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Rainmaker
1,648,677
Lise Howe
Keller Williams Capital Properties - Washington, DC
Assoc. Broker and Attorney Licensed in DC, MD, VA,

Thanks for posting this blog by Grant Schneider - I missed it before and it is always worth reading anything by him!

May 20, 2019 03:57 AM #1
Rainer
501,308
Sham Reddy CRS
H E R Realty, Dayton, OH - Dayton, OH
CRS

A great take on leadership!

As owner you can influence the process through which people recognize your leadership by creating an environment where people will join “the team” because they see the purpose of what they are supposed to do and understand the vision, the “big picture” as well as the values of the organization for which they work. 

May 20, 2019 04:24 AM #2
Rainmaker
3,167,411
Wayne Martin
Wayne M Martin - Chicago, IL
Real Estate Broker - Retired

Good morning Barbara. Grant hit the bulls eye with this one. Enjoy your day!

May 20, 2019 04:34 AM #3
Rainmaker
1,846,938
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Good morning Barbara - I can't help but think of you when I think of team leadership.  Your team rocks because they follow your example.

May 20, 2019 04:56 AM #4
Rainmaker
5,264,119
Roy Kelley
Realty Group Referrals - Gaithersburg, MD

Thank you very much, Barbara, for sharing this excellent reblog selection.

May 20, 2019 05:33 AM #5
Rainmaker
3,066,362
Will Hamm
Hamm Homes - Aurora, CO
"Where There's a Will, There's a Way!"

Hello Barbara,  There are some re-blogs that we can all see over and over again and Grant Schneider is one of them.

 

May 20, 2019 11:39 AM #6
Rainmaker
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Barbara Todaro
RE/MAX Executive Realty - Franklin, MA
Marketing Agent for The Todaro Team

thanks, everyone, for your nice comments....they're always appreciated....

May 20, 2019 12:17 PM #7
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Rainmaker
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Barbara Todaro

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