People Will Know

Real Estate Agent with RE/Max Associates DE#R1-0003085 PA#RS347136

Friends of mine are getting one of their investment properties ready to go on the market. I visited the house today to review color and finishing choices, hardware, and other improvements. The stain on the hardwood flooring looks great, the wall colors are cool and soothing, the flow of colors and finishes works well throughout the house, but there were a few small things about which they had questions.

A handrail feels loose but it’s functional. Should that be made more steady?   Yes.

They are not replacing the old wooden windows, though everything has been painted and looks great. Should they repair one of the windows that’s cracked?  Yes.

The fireplace is functioning. Would a sign that tells people that be a good idea? Yes.

The kitchen has a nifty outlet that provides power plus a USB source. Should we point that out? Yes.


You think people will know by looking at things but… they don’t. I remember touring a very modest ranch house with clients one day. The layout is very simple. Enter through the front door into the living room. Dining room to the right, then kitchen toward the back of the house. To the left of the living room are the three bedrooms and one full bath. Simple, right? Except when we walked back out of the bedrooms, she pointed toward the room beyond the living room and asked, “And that room is..?”  The dining room. Still the dining room.

You think people will know but… people don’t always know. They need to be reminded.

Don’t assume. Fix the safety items. Make the necessary repairs. Make sure all necessary things are disclosed. Point out the attributes.

Then, people will know.



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Anna Banana Kruchten CRB, CRS 602-380-4886
Phoenix Property Shoppe - Phoenix, AZ
Arizona's Top Banana!

Hi Monica Hill well said. It's important to point out all that stuff as it does and will make a difference.

Don’t assume. Fix the safety items. Make the necessary repairs. Make sure all necessary things are disclosed. Point out the attributes.

Then, people will know.

May 23, 2019 02:19 PM #1
Margaret Goss
Baird & Warner Real Estate - Winnetka, IL
Chicago's North Shore & Winnetka Real Estate

I think it's a good idea to put out small signs that indicate something that isn't obvious. Except maybe the dining room:)

People don't know so let's make sure they do. It's all about adding value.

May 23, 2019 02:26 PM #2
Sally K. & David L. Hanson
EXP Realty 414-525-0563 - Brookfield, WI
WI Realtors - Luxury - Divorce

Absolutely...leave nothing to the "fixing" imagination !

May 23, 2019 02:51 PM #3
Michael Jacobs
Pasadena, CA
Los Angeles Pasadena 818.516.4393

Hello Monica - details matter. And often that makes a difference.  

May 23, 2019 04:41 PM #4
Leif Price
Spot Color Marketing - Portland, OR
Content Marketing Specialist

Every small detail matters. And it should be pointed out not hidden from the clients. Transparency and honesty are the best in this business.

May 23, 2019 07:15 PM #5
Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

The dining room story reminded me of an agent tour many years ago. The agent who was leading her through her listing walked into the kitchen, turned, and announced "And this is the kitchen."

I was pretty sure we all could figure that out. We were real estate agents, after all.

May 23, 2019 09:07 PM #6
Kat Palmiotti
Grand Lux Realty, Monroe NY, 914-419-0270, - Monroe, NY
The House Kat

Yes, certain things that might not be obvious should definitely be pointed out and anything broken should be fixed. Thanks for your post!

May 24, 2019 03:06 AM #7
Marney Kirk
Cummings & Co. Realtors - Towson, MD
Towson, Maryland Real Estate

Monica, it is so true, things should be noted! Buyers often see multiple houses in a day so they may mix up which one has what, too!

May 24, 2019 05:11 AM #8
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

This post is a call to awareness with a pleasant hostess

May 24, 2019 06:04 AM #9
Jeff Dowler, CRS
Solutions Real Estate - Carlsbad, CA
The Southern California Relocation Dude

Hi Monica:

Congratulations on a well-deserving feature. There is lots of good advice here for sellers, and their agents, so people WILL know. Some things simply are not obvious. And definitely it's important to take care of those noticeable issues that need fixing! That WILL ge noticed!


May 24, 2019 04:34 PM #10
Steffy Hristova
HomeSmart Elite Group Tempe AZ Tel: 480-966-9353 - Tempe, AZ
Tempe AZ Realtor - Your Home Close to Your Work!


I am glad your post was featured. Great reminders, and points.

I loved the detail of the kitchen outlet with an USB source, too. It's easy to miss things when you are visitng for the first time, and especially if you have 5 homes on the list to tour.

May 24, 2019 05:38 PM #11
John Juarez
The Medford Real Estate Team - Fremont, CA

A properly prepared home with special features featured is the best way to move to a successful transaction.

May 24, 2019 05:42 PM #12
Sham Reddy CRS
H E R Realty, Dayton, OH - Dayton, OH

It depends on who is looking, some care about certain things, some don't

You think people will know but… people don’t always know. They need to be reminded.

Don’t assume. Fix the safety items. Make the necessary repairs. Make sure all necessary things are disclosed. Point out the attributes. Then, people will know.

May 25, 2019 10:27 AM #13
Adam Feinberg
NYC Condo, Co-op, and Townhouse specialist

Last thing I want at a closing after the final walk-through is bickering over small items that should have been addressed long prior. The seller should either disclose these issues far in advance or take care of it prior to the final walk through.

Jun 05, 2019 09:52 AM #14
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Monica Hill

the REALTOR to help you discover Delaware
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