Warning! Warning! The below writing is of my experience and my opinions. I have not exaggerated or misrepresented anything below...
I’m writing this in hopes to help others make a more informed decision when signing up to work with a specific company to grow their business. In this case, I’m referring to a company called Agent Dominator, aka Master Grabber, aka GetSellersCallingYou.com, aka Success Products. Why so many “aka” names? Who knows, but any time I emailed Support, I would get a different email response from one of these names. Fair warning, this is long as I have a long experience to write about…
Back in March 2018, Beatty Carmichael’s Agent Dominator product was presented as this fantastic product to help generate “new” business from your database. He offered a 125% Guaranteed Refund. WOW! It must work, right? The initial webinar I listened to, it was a 6 month commitment for 7 Guaranteed closings. After 6 months, the price would increase, but could cancel at any time.
My first sign that things weren’t going to go well was when they invoiced me. There were typos in my Brokerage name and contact info. They corrected those items. They sent me a checklist of what they needed. This included success stories about my transactions along with what they called “WOW” photos to go along with the stories. I provided all this information fairly quickly, within a couple of days. I was very detailed on my stories, yet they actually only used a sentence or two from what I would say, but that’s ok, I know I talk a lot and with a lot of details (hence, this will be a long write-up also!)…
Once I turned my stories and WOW pictures in, they sent me the postcards to proofread. I’m thinking, “they have professional marketing people putting these together, what am I needing to proofread for?”…. and I surely found out! There were an unbelievable amount of typos in these postcards, I couldn’t believe it. They should have been paying me to put these postcards together because it wasn’t just basic typos, but it’s was grammatical issues as well. So many. I thought I was going to jot down a couple of notes, but I had to go back to the beginning and number each postcard to keep it all straight. This should have been a very clear sign as well, that things weren’t going to go well…
Anyway, all up and running and I get a postcard in the mail. Horrible quality. I questioned why there were smudges in the print. Really? Not sure, we’ll look into it… the next postcard, smudges… and the next, smudges… my broker asked how things were going and wanted feedback. I responded back that the quality seems to be lacking and everything is smudged and I had gotten nothing from it yet, but it had only been about 3 months at that time, so give it time.
I allowed the 6 months to pass and continued because I really thought they wouldn’t have such a guarantee if their system didn’t work. I wanted to be patient. Part of the program was calling and touching your database, and trying to get them to download a referral app, as well as sending out Monday emails with a story. The first couple of weeks, people were clicking into the email, and they seemed interested. By the end of the 12 months I used them, I had had so many unsubscribed people from the email, there was about 17% open rate the last time I looked. That’s low!
In February 2019, I email support and tell them that it’s with a heavy heart that I need to cancel and invoke my 125% guarantee refund. I explained that not a single transaction occurred. I was told to write what I did to get transactions, and I wrote a very detailed email to Monica, the customer support person.
My initial email to them was on February 13. She responded on Feb 14 that she needed a 60 day notice so she set the termination date at 4/13/18. She pointed out that the 125% guarantee was only if I used them for 12 months, even though the initial sign up webinar and info was clearly stated as 6 months. But that’s ok, because with the 60 day notice, that takes us to 12 months, so I still fit the time frame. She also asked for the detailed info on how I felt I met the guarantee. I sent this detailed email on 2/14 and she confirmed receipt on 2/15.
On 3/26/18, that’s nearly 6 weeks later, I sent another message asking why I hadn’t heard anything. On 3/27, she replied that she can’t even submit for the guarantee until 12 months is over. On 4/1, I replied back saying that the date she responded, 3/27, marked the 1 year anniversary of my signing the contract, so why have I still not heard. She replied back on 4/1 that they will review and will need about a week. On 4/22, I emailed saying I was trying to be patient, but have not heard anything and it was definitely more than a week.
On 5/9, another “hello” email as I had heard nothing. On 5/16, I received an email from Support and Beatty Carmichael denying my refund. I immediately emailed back saying how ridiculous their reasoning was, that I did not call them each and every time I reached out to my database. On 5/22, Monica, Ms. Customer Support, emailed me saying Beatty “might” call me in the next day or two. On 5/29, I received a Voicemail and an email saying (summarized) “OMG, you were forwarded an email from Beatty you shouldn’t have received, and we’re so sorry… Beatty wants to talk with you, schedule an appt…”
On Monday, 6/3, I spoke with Beatty for 43 minutes. He allowed me to talk uninterrupted for about 5 minutes to tell my side of things and how I was entitled to the refund. I thanked him for not interrupting me. When he started talking, I wanted to give him the same courtesy, however, after about 20 minutes of him talking nonsense, I finally interrupted him. “Gotta stop you here. You keep talking about grand scheme of things, and I’m here as 1 person wanting to talk about my 1 situation, so let’s get to that because we’ve been on the phone 32 minutes already, and you haven’t talked about me and my refund at all…”
That didn’t go over well. I told him I didn’t appreciate him wanting to schedule this meeting if he wasn’t going to talk about my situation and how to work this out and get my refund. He had absolutely no intention of giving me a refund, he just likes to hear himself talk. He then talked about Arbitration and how we could do arbitration to have a 3rd party decide, to which I told him I wasn’t going to waste anymore of my precious time, and that I would just revert to online reviews of my experience with his company… to which he immediately got defensive and told me I should have an attorney review everything I write to ensure it’s ok. I said, “Are you threatening me?” Sorry, but there is nothing wrong with letting people across the country and the world know my horrible experiences with a company and my opinion of my experience. My experience is an experience. It's not disparaging as Beatty and Monica kept saying.
Disparaging is recklessly lying about a company to hurt them. I'm not reckless, nor am I lying. Here's a copy and paste from an online dictionary: "Legal Definition of disparagement. 1 : the publication of false and injurious statements that are derogatory of another's property, business, or product." Nothing "false" in my experience.
Why did he deny the refund? Get this, it’s funny… He denied the refund because he would never have given a guarantee if he knew my database wasn’t going to transact. WHAT?? Where’s my crystal ball?! If I knew my database was going to transact, I wouldn’t have needed or wanted to try his program. His program was supposed to help the database keep me top-of-mind so when they were ready to buy or sell, they would use me… or if they knew of someone looking to buy or sell, they would refer me. If they were already going to do all that, why did I need a program? Yes, he did say it with a straight face that my database has to be transacting in order for him to honor a guarantee.
Within 10 minutes of hanging up, I received an email from him, asking for more details on what I did with the program so he could help decide if I was entitled to a refund. Interesting, as that’s a change of tone from the conversation that we just hung up from. I wrote a very long, very detailed email, about as long as this current story I’m writing, that gave stats on how many people I called, texted, emailed, saw face to face, reached out to… and how out of my list of 100 people, only 2 people sold a house this past year.
His response, I’m quoting directly from his email: “You do seem actively involved with your list and I appreciate that.” Well, yes, I was very active with my list, thank you… “But with only 1% turnover rate it makes it impossible for us to consider grace on this matter since it is so far below what is needed for our ability to even guarantee results. As I mentioned on our call, it’s hard to guarantee sales where no sales exist.” WHAT? Again, if sales were eminent, why would I need a guarantee? If sales were eminent, how could a company say they guarantee “7 extra closings or 125% guaranteed refund” when they are basically saying your database should already be transacting? Are you kidding me?
Bottom line, ask questions and more questions than you think you need to ask, before you sign contracts with guarantees. If I knew or understood that my database was supposed to transact on it’s own, I never would have fallen for such a guarantee, as that’s not a guarantee at all. He didn’t guarantee my database would transact. He didn’t guarantee anything. My database will transact when they’re ready to buy and sell again, and no one can predict that. For Beatty Carmichael to say his guarantee is only valid if a database is turning over is just the most ridiculous thing he could say, in my opinion. Yes, I’m allowed to have opinions without an attorney approving such opinions.
If you’ve gotten this far, you’re either rolling your eyes at how long-winded this story is or breathing a sigh of relief that you had thought about working with this company and now you’re not going to. Just think about all the communication that happened over the year where I was asking for their help because I was seeing no results. The story was already getting too long to talk about all those calls and emails. Either way, I thank you for reading about my review of my horrible experience with this company, and don’t be fooled by their various company names. Still a wolf in sheep’s clothing…