Just SOLD! And my seller didn't text, email, or own a computer.
I had a call from my perfect client. She said I need to sell my home here at La Quinta Country Club and I want to price it to sell. She was realistic with the price and she had serviced the A/C and heaters, checked the roof and replaced the broken tiles, and made sure that everything else was in good working order. The home was dated, but the garden was beautiful and it had potential. She was moving out of the desert back to Oregon and she wasn't coming back. We had a good rapport because of our love of golf and we have both been past Club Champions. So we hit it off.
Velma is 90. Then she told me she did not text or own a computer. So no email... but she did have a FAX machine. Oh.
Of course Itook the listing, it was going to be a challenge, but I wanted to help Velma get her home sold. When she was still in town I was able to have her sign the lisitng documents and disclosures in person. But in April, she was packing up and leaving for Oregon. So any offers and the sale documents were all going to be long distance.
We had a going-away lunch for her at the club and then Velma packed up her 35ft. RV and drove it to Oregon. Yep. She drove herself to Oregon. Her handyman went with her to help her unpack, but she wouldn't let him drive. She said...because he only has one eye.
We had a lowball offer come in at then end of April and I overnighted it to Velma. It was too low, so we didn't even counter.
Then we had a better offer and I needed to fax it. But I don't have a fax machine- so I subscribed to Hellofax.com. I could fax her directly from my computer. Velma was diligent and signed the offer and our counter immediately and faxed it back. We negotiated to an accepted offer and opened escrow. After a while we got in a rhythmn with the faxes and phone calls- she was more responsive than many of my clients who drag their feet with Docusigns sitting in their inboxes. When she ran out of toner, she drove to town and came home and replaced it herself. (If you haven't figured it out yet, Velma is quite a gal.)
We closed on Friday and Velma was thrilled to have her home sold. The new buyers are exicted and can't wait to remodel their retro home. So if you have a client that is technnologically challenged- keep an open mind, be patient, and it may go better than you think!