He Wore His Best Suit to Settlement

By
Real Estate Agent with Century 21, The Real Estate Centre, 410-665-0200 Office 634480

He Wore His Best Suit to Settlement

 

Real estate agents go to settlements on a frequent basis, or, at least, they try to get there as often as they can.

 

It is very routine to the real estate agent.

 

Some agents actually feel like their job is done once they make it this far.  Or, I should say that their actions make it seem that way. 

 

Some agents are talking or texting on their phones, while some are just blabbing away with trivial comments.

 

Of course, their job is not yet over.  They are there to represent their clients all the way through settlement.

 

The buyer and seller are signing document after document and while the settlement officer explains these documents, it can be overwhelming.  The agent should be paying attention enough to see if their client shows any confusion such that they should step in and make sure that their client understands.

 

Beyond the work which may still need to be done at settlement, there is the idea of what it represents.  Most of the clients of real estate agents are not at as many closings as real estate agents are.  For many of them, it may be their first purchase of a home, or one of few home purchases that they make in their lifetimes.

 

With one client that I represented, he typically was dressed in his work clothes, which were those of a blue collar worker, although he was always clean.

 

On the day of settlement, this particular buyer was not in his work clothes.  He was finely dressed in his best suit.

 

This was a reminder to me that although I go to many settlements and they seem routine to me, for my clients they are a big deal, worthy of wearing their very best.

 

When I go to a settlement, I always keep in mind the importance that this day represents to my client.

 

If it is a big deal to my client, then it is a big deal to me.

 

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Topic:
Real Estate Best Practices
Location:
Maryland Baltimore County Nottingham
Groups:
Zenith Realty
Tags:
real estate settlement

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Rainer
394,421
Kathryn Sparks
Zenith Realty - Baltimore, MD

Ron,

That is a very good point.  A home purchase is definitely a big deal and the agent should keep that in mind throughout the entire process.

Jun 25, 2019 12:07 PM #1
Rainer
375,701
Karen Krzniak
Zenith Realty - Towson, MD

Ron,

The disengaged real estate agent at settlement is disrepectful to their client.

Jun 25, 2019 12:09 PM #2
Ambassador
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Kathy Streib
Room Service Home Staging - Delray Beach, FL
Home Stager - Palm Beach County,FL -561-914-6224

Ron- what a nice story!  And you're right, it's easy to take closings for granted. But it certainly is a big thing for your client!!!!

Jun 25, 2019 06:23 PM #3
Ambassador
3,800,695
Kathy Streib
Room Service Home Staging - Delray Beach, FL
Home Stager - Palm Beach County,FL -561-914-6224

                                      

                                                          Thank you, Ron. 

Jun 29, 2019 07:52 PM #4
Rainmaker
1,867,605
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Good morning Ron Trzcinski, 410-935-5844 - your example makes a very important point.  We are in business for the customer.

Jun 30, 2019 06:11 AM #5
Rainmaker
993,247
Sam Shueh
(408) 425-1601 - San Jose, CA
mba, cdpe, reopro, pe

A good angent should be able to explain the implication of many documents in simple layman terms so they understand what the message is.

Jun 30, 2019 07:42 AM #6
Ambassador
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Debb Janes EcoBroker and Bernie Stea JD
ViewHomes of Clark County - Nature As Neighbors - Camas, WA
REALTORS® in Clark County, WA

What a wonderful reminder. Yes, closings are a very big deal.  It's great that you recongize how much this particular gentleman respected the process. We should too. :)  Happy Sunday, Ron. D 

Jun 30, 2019 07:49 AM #7
Rainmaker
1,290,269
Carol Williams
Although I'm retired, I love sharing my knowledge and learning from other real estate industry professionals. - Wenatchee, WA
Retired Agent / Broker / Property Manager

Hi Ron,
The settlement meeting is definitely a big deal and it should be treated as such.  My favorite line in your post addresses why the agent needs to be there:
"The agent should be paying attention enough to see if their client shows any confusion such that they should step in and make sure that their client understands."


Jun 30, 2019 08:54 AM #8
Rainmaker
751,075
Nick Vandekar, 610-203-4543
Long & Foster Real Estate Inc 610-225-7400 - Devon, PA
Tredyffrin Easttown Realtor, Philly Main Line

Love this post a great reminder to us all to read the body language and be empathetic as well to what our clients need.

Jun 30, 2019 12:43 PM #9
Rainmaker
3,076,441
Kristin Johnston - REALTOR®
RE/MAX Realty Center - Waukesha, WI
Giving Back With Each Home Sold!

Congrats on the feature by Kathy this week.  Wonderful post!

Jul 01, 2019 07:10 AM #10
Rainmaker
1,520,274
Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

So true. The purchase (or sale) of a home is a very big deal for most people. Most would still dress casually, just because so many these days don't even own a "very best suit," but that doesn't make it less important.

Jul 01, 2019 08:33 PM #11
Rainmaker
1,413,765
Kat Palmiotti
Grand Lux Realty, Monroe NY, 914-419-0270, kat@thehousekat.com - Monroe, NY
The House Kat

I totally agree with you. I go to the closings to make sure everything goes well for my clients because it IS such an important time for them.

Jul 02, 2019 03:32 AM #12
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Jeff Dowler, CRS
Solutions Real Estate - Carlsbad, CA
The Southern California Relocation Dude

Ron:

Great story! Settlement is a HUGE deal, and I suspect we tend to forget how important it is for our buyers, and sellers, and this is such a good reminder! I remember tears of joy, and in a few cases of sadness from from the seller!

We don't sit around a table like we did in MA for closing, and while it's more convenient, in some ways it's anticlimactic here in CA!

Jeff

Jul 06, 2019 07:06 PM #13
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Ron Trzcinski, 410-935-5844

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