ActiveRain Voices - The New Q&A

By
Education & Training with Executive Director of Education at eXp Realty

I recently did a post regarding the Q&A link (read the comments) that's at the top of every ActiveRain page. I was pointing out that consumers are coming here to ask questions from our Real Estate Industry Experts and Professionals. I spent this week researching many pages of questions from consumers, spammers, and other ActiveRain members. Today alone, I spent 10 hours cleaning up the entire Q&A section on ActiveRain. That's just from May 1st, 2008 forward. I removed hundreds of questions.


ActiveRain Members: PLEASE DO NOT POST YOUR QUESTIONS HERE. In the future, use the "CONTACT ACTIVERAIN" link at the bottom of every ActiveRain page. This will help us and you immensely. In an effort to keep this link for consumers ONLY, we'll need your help.


Your questions WILL BE answered quicker if you use the methods that have been setup for you here. These are just some of the questions I spent literally hours deleting today:

Q. How do I add a red arrow to a post?
Q. How do I post my picture on my profile? I have a picture and I have tried to upload it but no success.
Q. how do I post things on localism
Q. Where are the Active rain Templates that I see popping up everywhere?
Q. How do I change my category? Right now I am in Real Estate - Other but I would like to change that.
Q. What are bonus points and how do you get them?
Q. How do you search for a person by name?
Q. how can I upload my photo to my Profile?
Q. Do you get points for starting a group?
Q. What does it Cost to do this or is everything free?? Are there any catches with cost or subscriptions?
Q. I need to change my user name to reflect my business. I put my name in and I want to change that.
Q. Is there anyways I can post my listings on active rain?
Q. how to add an associate

These are all great questions, but when consumers see these, what do they think of the "Experts" in the "Ask A Professional" forum which reads:

Ask a Real Estate Professional
"Have a real estate related question that you want answered? Ask a local expert who is part of the ActiveRain Real Estate Network. Providing a region will help us route the question to the most appropriate local expert. Your email address will not be made visible or given out to anyone."

Here's just one of the questions that was asked that made me really think about this and take action, and I quote, "How does one remove their questions from the Q&A list? I was not aware that these questions appear on Google with our names associated with them. Is there a way to delete the questions so they don't show up next to that person's business website?" Now that grabbed my attention, and yes, I deleted it for them.

So where do you go with questions like these? "CONTACT ACTIVERAIN", there's a link to us on every page in the lower right corner of every screen, or you can email support@activerain.com. You could also join the Newbie Group, we have many helpful members there. Another way to get your member questions answered is to contact Me, Rich, Bob, or Nicole, that's why we are here, to help members. Please help make it easy on us all by using these contact methods for your questions in the future, and NOT the Q&A. They will get deleted going forward. Thanks for understanding and helping to support this effort.

BTW - if you are ever in the Q&A section looking to answer consumers questions in your area, we have a "Flag Question" link for you to use when finding spam or questions that don't belong there. We'll do our best to keep it clean, but if one or two slip by, do your part, and "Flag" them for our review. It's only a matter of time before that Q&A link becomes a "Goldmine". It already has for some.

We may not be Trulia Voices, but we are ActiveRain Voices,
strong in number, and here to be heard.

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"Learn More. Get More. Do More. Be More."

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Agents who want REFERRALS!
HELP/FAQ (Read 'Purpose Statement' Carefully!)
Tags:
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Ambassador
521,247
Tracy Santrock
Fonville Morisey/Santrock Realty Group, Inc. - Cary, NC
Raleigh - Cary Realtor/Broker In Charge

Nice summary - glad I haven't missed anything!

Jun 11, 2008 01:54 PM #109
Ambassador
1,721,102
Jon Zolsky, Daytona Beach, FL
Daytona Condo Realty, 386-405-4408 - Daytona Beach, FL
Buy Daytona condos for heavenly good prices

Good and informative post. I never looked at Q&A as a source of business, I guess, I should have.

Great idea about the bootcamp

This comment (if it survives submittal) is the third attempt to make a comment, 3 times before by the time I get to the comments, I am not logged in.

It is now a challenge... send this (very bad word) Proxy thingie to a bootcamp. For at least a month

Jun 11, 2008 02:07 PM #110
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Brad Andersohn
Executive Director of Education at eXp Realty - Fairfield, CA
ActiveBrad - 707.646.1876

Actice Tracy - thanks!  I see you got you signature logo created. Very nice.  :-))

Jun 11, 2008 04:46 PM #111
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Brad Andersohn
Executive Director of Education at eXp Realty - Fairfield, CA
ActiveBrad - 707.646.1876

Jon - I sence your frustration and feel your pain. We are working very hard to get ALL these issues resolved.  I was frustrated too, so I decided to go to my TechKnowBabble Blog and let off some steam when all of a sudden I got this from Google!  OMG!


At this point, I threw in the towel and went to bed. I have not had any issues here on AR today, so I think we may have gotten over the biggest Hurdle.  Moving 90,000 members, thousands of groups, photos, and blog posts to a new server is no easy task I'm sure.

I think the AR team is doing their best and have done a great job when you consider all the data and member information that had to be moved over.  :-)

Jun 11, 2008 04:51 PM #112
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557,018
"The Lovely Wife" (Broker Bryantnulls Wife) The One And Only TLW.
President-Tutas Towne Realty, Inc. - Kissimmee, FL

It's my understanding that if you wrap your head in tin foil you won't hear those pesky voices anymore :)

TLW...ROAR!

Jun 12, 2008 12:09 AM #113
Ambassador
557,018
"The Lovely Wife" (Broker Bryantnulls Wife) The One And Only TLW.
President-Tutas Towne Realty, Inc. - Kissimmee, FL

What was this post about? :)

Jun 12, 2008 12:11 AM #114
Anonymous
patti herrington

right....we definitely need a video tutorial for ar

Jun 12, 2008 01:14 PM #115
Anonymous
patti herrington

right....we definitely need a video tutorial for ar

Jun 12, 2008 01:14 PM #116
Anonymous
patti herrington

right....we definitely need a video tutorial for ar

Jun 12, 2008 01:14 PM #117
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Brad Andersohn
Executive Director of Education at eXp Realty - Fairfield, CA
ActiveBrad - 707.646.1876

TLW - tin foil eh? You been holding out on that kind of valuable information all this time?  :O

Jun 12, 2008 02:52 PM #118
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Brad Andersohn
Executive Director of Education at eXp Realty - Fairfield, CA
ActiveBrad - 707.646.1876

TLW - what was this post about? Not sure, why don't you use the Q&A and ask someone?!?  lol~ Then I can have something to delete tomorrow too! hahaha!  :-)

Jun 12, 2008 02:54 PM #119
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Brad Andersohn
Executive Director of Education at eXp Realty - Fairfield, CA
ActiveBrad - 707.646.1876

Patti - ok,ok,ok  :-)  I have posted a few for you already on my profile page, just look for the video camera.  Just click on my name below and you're there!!  :-)

Jun 12, 2008 02:57 PM #120
Rainmaker
163,518
Jeannette Neerpat
CondoDomain.com - Coral Springs, FL
e-Pro Coral Springs/Parkland Real Estate

Brad Yup been here now little over a year. March made a year for me. Thanks for the good luck wishes on the M2T contest. Always welcomed!

Jun 12, 2008 03:46 PM #121
Rainer
32,787
Kaleb Kunz
Logan, UT

Thanks for the clean up....I was staying away from the Q&A section because of all the crap in there I had to go through just to find a real question.

Logan UT Real Estate

Jun 12, 2008 04:02 PM #122
Rainer
48,455
Brian Solinsky
Keller Williams Realty - Puyallup, WA
CDPE, CNE, ABR

Brad - everytime I end up on your blog I learn. Thank you so much - I've been blogging to get my questions answered and didn't realize I could use the Contact Active Rain to get answers to my questions - duh!

Thank you.

Jun 12, 2008 05:27 PM #123
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Brad Andersohn
Executive Director of Education at eXp Realty - Fairfield, CA
ActiveBrad - 707.646.1876

Jeannette - Yup, One year for me too. I started here on March 17th, 2007.  We started at the same time! Yeah!!  :-)  As far as M2T, tear it up!! 

Jun 13, 2008 02:48 AM #124
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Brad Andersohn
Executive Director of Education at eXp Realty - Fairfield, CA
ActiveBrad - 707.646.1876

Kaleb - it's a daily cleanup multiple times through-out the day, but it should look much better in there now. It will keep getting better every day. When we get the chance to make a couple improvements, I think you'll really like it!  :-)

Jun 13, 2008 02:50 AM #125
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Brad Andersohn
Executive Director of Education at eXp Realty - Fairfield, CA
ActiveBrad - 707.646.1876

Brian - I like that you're "ending up" on my Blog. :-)  You can use the contact link or you can always contact me either through any of my posts, or via email or phone. Thanks Brian, you're always welcomed at ActiveBrads Blog! 

Jun 13, 2008 02:52 AM #126
Ambassador
342,345
Paddy (Patricia) Pizappi
Better Homes and Gardens Rand Realty - Pine Bush, NY
Real Estate Associate Broker Hudson Valley NY

Brad,

Thanks for the post which I found very enlightening.  Maybe you could add to the header on the Q & A page that subscribers should contact active rain with questions about the forum.  I am sure I posted one or two here and now use contact but I did not know when I posted there.

Jun 13, 2008 03:02 AM #127
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Brad Andersohn
Executive Director of Education at eXp Realty - Fairfield, CA
ActiveBrad - 707.646.1876

Paddy - great idea, it might not be clear that this area is for consumers by the wording we have there now:

Here's what it says when you click on Q&A now:

Ask a real estate professional?
Below is a list of questions from the "Ask a real estate professional" form. Real estate professionals on ActiveRain may provide answers to these questions. Please read the disclaimer at the bottom of the page.

(Maybe we just need to add, "FOR CONSUMERS, GUESTS & VISITORS ONLY")

When you click on "ASK A QUESTION", here's what it reads there:

Ask a Real Estate Professional
Have a real estate related question that you want answered? Ask a local expert who is part of the ActiveRain Real Estate Network. Providing a region will help us route the question to the most appropriate local expert. Your email address will not be made visible or given out to anyone.

(Maybe add, "FOR CONSUMERS, GUESTS & VISITORS ONLY" here as well....)

Personally, I thought it was pretty clear, but who reads this stuff anyway?  Not sure changing it will do much good, but certainly worth looking into. I think adding the "Members Only Q&A"  link will make a HUGE difference too.

Thanks for your input and comment, very appreciated :-)

Jun 13, 2008 03:35 AM #128
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