Jeff Dowler, CRS contest got me thinking about change. Yes, some change happens quickly but you would be you surprised at how much change occured in the last 10 years and you didn't realize it. In the world of business slow change can be more devastating than fast change. With fast change you know something is happening. However, with slow change you might not be prepared to respond before it is too late.
The expression “If it’s not broke don’t fix it” could more appropriately be stated “If it is not broken yet it soon will be.”
You can wait for change to force you to do something and then react. But that is not the best option. The best option is to predict and get in front of change. These are some of the things you should you should be doing proactively:
1. Make sure you know what business you are in rather that what services you are providing. Whether you are in real estate, construction and contracting, graphic design, or consulting you must define what you provide to the customer. For example, Kodak should have realized that it was not in the film business but in the image and impression sharing business. In real estate are you selling houses or assisting buyers in improving their lives?
2. Get in front of change. The best way to this it to look into the future, understand the trends and how they affect your business and move yourself into them. One example may be the use of webinars vs. in person meetings. While arguments can be made about current quality of delivery, getting your arms around it and having a strategy to shift will keep you leading. There was a time when a digital camera was not an alternative to high quality film but by not leading that new technology, Kodak failed.
3. Assess your business. Take inventory of where you have strengths in the market as well as where you are weak and vulnerable. With that information look into the future to assess not just opportunities in your industry but also dangers and threats on the horizon. If you have done good business in an area where you know you are weak and you see new external threats on the horizon you may want to move away from that offering. On the other hand, look at new opportunities where you can exploit your strengths.
4. How do you communicate and market. The method and costs of marketing and communication have already changed drastically. Today, who looks to find something in the Yellow Pages? You need to embrace the new media. However, I caution you to evaluate and create a strategy first. Don’t simply follow the latest shiny new media application.
5. Understand generational differences. Different generations have different needs, communicate differently, and engage with your business differently. If you are doing well serving one generation, learn why. Are the things that engage that generation of no value to the next generation? Failure to understand that dynamic will result in increasingly lost revenue.
We've always done it that way. Beware of that statement. There is no security in repetition. And security is not your friend, creativity and and inquiring mind is. Know the nature of change before it is too late. It is vital to your future success. For a similar blog on our web site see THE NATURE OF CHANGE.
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