Another Example of Excellent Customer Service

By
Real Estate Broker/Owner with Phoenix Property Shoppe AZ Broker BR030809000
https://activerain.com/droplet/5k7Z

Another Example of Excellent Customer Service

Another Example of Excellent Customer Service

 

Recently I went shopping for a pair of shoes. It's not easy to find shoes that fit my foot issues. I went into the store hoping there would be a new style or a remake of the older model that worked perfectly for me. I'd still use the old ones but they are - well just worn out and tired looking and no appropriate for business.

 

Wow! Wow! Wow! This was my lucky day! I ran into the best shoe salesperson I've EVER had - EVER! This young man quizzed me as to what I was looking for in a shoe. I told him my issues and he said, well why don't you take a chair and I'll bring out some that I think might possibly work for you.  He proceeded to bring out the first bunch of shoes - about 7 or 8 pairs.  None of them were going to work so he says, we'll let me go out and find some other options that, now that we've narrowed done what you need. Great!  He brought out the next bunch and again, nothing was going to work for me.  He then says, let's not give up!  I'll look for some other options and be right back. Here he comes again with another 6 or 7 boxes..... 

 

Meanwhile I was thinking what an impressive young man! He could be excellent in the real estate business with his dedication and persistence for excellence. Very impressive!!

 

The 3rd bunch of shoes was the winner  One pair fit perfectly with the right arch for me and gave me the ability to adjust the shoe as well. By that time, we had talked about his dreams and he told me he wanted to move to Oregon for his kids athletic pursuits as he knew there were some excellent schools for them there. Mind you this young man has 5 kids and his raising them on his own. Wow! I asked if he had ever considered going in to real estate.  He said, not really. And I said, well I want you to know you are a very impressive young man and you've got what it takes to be a huge success in any business you chose.  Real estate does take time and effort to create a viable income - but you've got what it takes. I'd hire you in a heart beat both as your boss and for someone to buy or sell houses for me personally. if I wasn't a broker. He was smiling ear to ear and was thankful for the feedback. He realizes now is not the time for him to make a change but I bet he at least thinks about the idea. He would be an amazing agent.

 

AND.... his sales skills didn't stop after I found the right fitting shoes. Oh no, he continued on by suggesting they get lots of new shoes in all the time and would I like him to call when he comes across a pair that would work for me? Absolutely I would.  He then says, if the shoes don't work out please bring them back and I'll help you out again. He handed me his card (again impresseive as that was a first for any shoe salesperson I've had), He then thanked me several times for my business. Again, he reminded me he was there to take care of my needs!

 

Now this is excellent customer service - EXCELLENT!

 

When I used to hire agents I looked for this young mans style and dedication to excellent customer service. That didn't come along very often but when it did, I KNEW, the person had a huge opportunity to create a good business and lifestyle in real estate. Real Estate  is all about giving excellent customer service and showing clients what the opportunities could be.....and not giving up!

 

 

Another Example of Excellent Customer Service

 

Posted by

 

Phoenix Property Shoppe
  

 

 

Anna "Banana" Kruchten
Designated Broker & Owner
CRB, CRS, GRI, CNE, SFR, CDPE, WLS


Phoenix Homes For Sale

 

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Rainmaker
2,515,786
Myrl Jeffcoat
GreatWest Realty - Sacramento, CA
Greater Sacramento Real Estate Agent

Good customer service has become such a dying art that when we receive it, it really really stands out!

Jul 15, 2019 05:44 PM #2
Rainmaker
2,515,786
Myrl Jeffcoat
GreatWest Realty - Sacramento, CA
Greater Sacramento Real Estate Agent

CONGRATULATIONS Anna, on having this blog FEATURED in the Old Farts Club group!  

Jul 15, 2019 05:45 PM #3
Rainmaker
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marti garaughty
garaughty.com - Montreal, QC
a highly caffeinated creative type...

 

marti garaughty, composer, pianist, soundscapes, abstract art

 

Jul 15, 2019 06:40 PM #4
Ambassador
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Kathy Streib
Room Service Home Staging - Delray Beach, FL
Home Stager - Palm Beach County,FL -561-914-6224

Hi Anna- what a great shout out for this young man. It takes a lot of effort in retail sales and many view it merely as a job. You're right, this young man has what it takes to succeed at whatever he tries. 

Jul 15, 2019 06:51 PM #5
Rainmaker
3,301,144
Michael Jacobs
Pasadena, CA
Los Angeles Pasadena 818.516.4393

Hello Anna - great customer service stories need to be repeated and SHOUTED.  Great example.  

Jul 15, 2019 07:29 PM #6
Rainmaker
1,426,733
Kat Palmiotti
Grand Lux Realty, Monroe NY, 914-419-0270, kat@thehousekat.com - Monroe, NY
The House Kat

That is an excellent story! That man will be successful wherever he goes!

Jul 16, 2019 03:07 AM #7
Rainmaker
3,236,383
Wayne Martin
Wayne M Martin - Chicago, IL
Real Estate Broker - Retired

Good morning Anna. The attitude of gratitude in customer service is so amazing. More people should strive for it. Enjoy your day 

Jul 16, 2019 05:24 AM #8
Rainmaker
3,052,902
Nina Hollander
Coldwell Banker Residential Brokerage - Charlotte, NC
Your Charlotte/Ballantyne/Waxhaw/Fort Mill Realtor

Good morning, Anna... I despise shopping for shoes... and it's why when I find a pair I love and are super comfortable, I will buy up a supply to last me for years. Your salesperson reminds me of my little saleslade at Bergdorf Goodman in NYC back in the 1970's and early 1980's... when new things came in that she thought I'd like, she'd send them to my home. I'd keep what I liked and return the rest. She got it right almost all the time. That kind of service has essentially disappeared.

Jul 16, 2019 05:46 AM #9
Rainmaker
1,308,297
Carol Williams
Although I'm retired, I love sharing my knowledge and learning from other real estate industry professionals. - Wenatchee, WA
Retired Agent / Broker / Property Manager

Hi Anna,
I love great customer service stories.  As you said, that guy sounds like he would be successful at whatever he chooses.  Sounds like I need to come down there and get some new shoes! 

Jul 16, 2019 06:49 AM #10
Rainmaker
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Lottie Kendall
Compass - San Francisco, CA
Helping make your real estate dreams a reality

This is a great story, Anna. Both you and the salesman made each other feel great.

Jul 16, 2019 06:58 AM #11
Ambassador
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George Souto
George Souto NMLS #65149 FHA, CHFA, VA Mortgages - Middletown, CT
Your Connecticut Mortgage Expert

Anna the type of service this young man provided you with is the type of service that creates raving fans, and it is obvious he has made a raving fan of you 

Jul 16, 2019 08:44 AM #12
Rainmaker
1,496,276
Beth Atalay
Cam Realty and Property Management - Clermont, FL
Cam Realty of Clermont FL

What a wonderful salesperson he is Anna Banana Kruchten CRB, CRS 602-380-4886, thank you for sharing your experience. I've yet to meet a shoe salesman with a business card. Cosmetic counters, yes, not in a shoe department.

Jul 16, 2019 11:20 AM #13
Rainmaker
1,895,355
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Good afternoon Anna Banana Kruchten CRB, CRS 602-380-4886 - I am sure that salesman will get plenty of referrals.  He should be moving up in his company.

Jul 16, 2019 12:36 PM #14
Rainmaker
334,913
Dana Basiliere
Rossi & Riina Real Estate - Williston, VT
Making deals "Happen"

Anna, WOW that is how shoe salesmen were in the 50's and 60's before the business models changed. Are you sure that you do not time travel by accident?😅

Jul 17, 2019 05:22 AM #15
Rainmaker
491,006
Terry McCarley
REMAX Realty Team - Cape Coral FL - Cape Coral, FL
REALTOR, SRES, CDPE - Cape Coral, FL

Great post!  Excellent customer service is not easy to find.   Sounds like that young man has a very bright future ahead of him!

Jul 17, 2019 05:41 AM #16
Rainmaker
677,486
Cara Marcelle Mancuso
Long Realty - Dove Mountain, Marana AZ - Tucson, AZ
Call a Marana neighbor, I'm THERE! LONG REALTY

This feel good story started my day out with a bang.  Fantastic young man that will likely never forget his experience with you.  He obviously is destined to go places because he takes the job he is doing seriously - and some day - he might just have the career of his dreams.  I've always believed in doing the best you can at every job you can -- it's amazing how the ticket taker at the airport stall in the garage, the cashier, the waitstaff, the person ahead of you in line that takes a moment to notice you have one thing versus their heaping cart -- our actions make a difference.  Thanks for sharing this wonderful story.

Jul 17, 2019 07:03 AM #17
Rainmaker
1,529,928
Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

I'm glad you're going to let this young man's manager know about his excellence. He deserves the recognition.

Jul 17, 2019 09:14 AM #18
Ambassador
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Debe Maxwell, CRS
www.iCharlotteHomes.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310 - Charlotte, NC
Charlotte Homes for Sale - Charlotte Neighborhoods

Oh, no matter what he does, he'll be a raving success, Anna! And, of all people to be able to 'nail it' with too! Just the fact that he actually listened to what brought you there, after what you went through last week, makes me proud of him and I wasn't even there!

That's one salesman I'm sure you'll be sure is working before you go back there. The shoe salespeople at Nordstrom here are fabulous as well - you pay a bit of a premium but, the shoes fit...and they last! The best part is that the customer service makes you want to go back - even when you hate shopping!

 

Jul 18, 2019 09:37 PM #19
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3,964,841
Jeff Dowler, CRS
Solutions Real Estate - Carlsbad, CA
The Southern California Relocation Dude

Hi Anna:

What a wonderful shout-out to a terrific young man and a great customer service experience. He'll be terrific no matter what he ends up doing next.

Jeff

Jul 20, 2019 03:43 PM #20
Rainmaker
976,885
Jan Green
Value Added Service, 602-620-2699 - Scottsdale, AZ
HomeSmart Elite Group, REALTOR®, EcoBroker, GREEN

Wow is right!  He's lucky to have had you as you were silently grooming him after each round, setting up your compliments.  You're right.  He'd be great in real estate.  What a good person, too.  Glad I saved this one to read.  Great story!

Jul 23, 2019 09:57 PM #21
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