Today I made a quick trip into town to "have my bones re-arranged." (I love our chiropractor!)
As long as I was out, I decided to stop at O'Riley's - the auto parts store that usually carries 
the nitrile gloves I use for gardening.
I walked in and saw one employee talking with a customer and the other on the phone. Neither glanced at me or gave any sign that I was in the store.
Finding the shelf with gloves, I looked and discovered that the space for "M" was empty. But then I thought I should ask - perhaps there were more in the back room.
After standing there for about 5 minutes and watching another customer come up to the counter to be ignored, I left. During that time, no one even glanced at either of us.
Well phooey. I was out of gloves and I dislike dirt under my fingernails, so I stopped at Napa.
When I walked in there were 2 clerks and both were doing something on computers, but the nearest one looked up and said "Hi, how can I help you."
I told him what I needed and he came around the counter to lead me to a shelf and help me choose which gloves would suit me best. Meanwhile, the other man had gone back into the parts stacks. The phone rang and the man helping me did stop to answer, but politely asked the person to hold.
By the time we got back to the counter, the other person was helping the caller.
Before paying for my gloves I remembered something else I needed, but didn't know for sure what it was called. He knew by my description and led me to it.
Guess which store I'll choose next time I need something from an auto parts store?
Image courtesy of Stuart Miles at FreeDigitalPhotos.net
Nothing beats great customer service to build loyalty.
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